Carrier & Vendor Coordination* Communicate daily with carriers regarding scheduling, service issues, and shipment exceptions* Support carrier compliance with retailer routing guides and shipping requirements* Assist with carrier performance tracking and service issue documentationRequired Qualification:Years of Education* Bachelor's Degree in Business or equivalent degree and 3 years of relevant business experience OR High School diploma/GED and 3 years of relevant business experience; in logistics, supply chain management, and/or project managementWork Experience* 2-4 years of hands-on experience in logistics, transportation, or supply chain operations* Demonstrated experience handling day-to-day shipment execution and coordination* Direct experience with retail chargebacks and freight claims (researching, disputing, filing, and tracking)* Experience working with carriers, warehouses, and retailer compliance or routing guidesKnowledge and Skills* Experience in delivery and evaluation of transportation carrier management* Proactive and have the ability to work well independently as well as in a team environment* Work well with cross functional teams* Strong ownership and organization skills* Proven skills with MS Excel and MS PowerPoint in order to successfully execute projects* Experience coordinating with 3PLs, brokers, or distribution centers* Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required* Experience working with major retailers (e.g., big box, grocery, or ecommerce)* Familiarity with carrier liability rules and freight claim processes* Excellent written and verbal communication skills in EnglishPreferred Qualifications:* Background in logistics and supply chain management* Ability to plan and prioritize work* Must be highly organized and able to manage multiple responsibilities* Software skills, including use of Microsoft Office and Oracle.* Retail Chargeback Support* Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors* Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines)* Work cross-functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks* Track chargeback trends and assist with root-cause analysis and process improvements3.