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Lead daily Front End operations, including registers, queue management, exchanges, and addressing register issues within allowed access. Monitor daily cleaning routines and ensure store spaces remain clear, organized, stocked, and safe for shoppers and team members.

<h5>Retail Sales Floor Team Lead </h5>Job Location: Union City Job Summary: This role exists to elevate the shopper's experience by providing dedicated on the floor leadership that ensures exceptional shopper experience, consistent brand standards, and real time support for shoppersand team members. The Retail Sales Floor Team Lead oversees front end and sales floor operations, including cash operations, cashier accuracy, shopper service, queue management, merchandising standards, and store recovery. This role drives sales performance, strengthens team capability, and supports store readiness and presentation. Guided by our Mission of Changing Lives through Education, Training and Employment, this role helps ensure every interaction contributes to the impact we make in the community. This position promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment. Job Description <h5>Front End & Cash Operations </h5><ul><li>Lead daily Front End operations, including registers, queue management, exchanges, and addressing register issues within allowed access. </li><li>Serve as the point person for cashiers, ensuring accurate transactions and smooth customer flow. </li><li>Ensure proper handling of tills and register procedures without performing safe counts or secured cash functions. </li><li>Deliver a friendly, fast, and accurate shopper experience and support complex transactions, including refunds and voids. </li><li>Train and onboard new front end team members on register procedures, shopper service standards, and daily operating expectations to ensure consistency and accuracy. </li></ul><h5>Sales Floor Operations </h5><ul><li>Maintain a clean, organized, full, neat, sized, and categorized sales floor following Goodwill standards. </li><li>Use the Merchandising Guide to maintain visual presentation, product placement, and seasonal displays. </li><li>Complete daily recovery to keep the sales floor shoppable and brand consistent. </li><li>Ensure merchandise is stocked and replenished regularly to maintain product availability. </li><li>Promote a positive team culture aligned with our Mission and TRUE Core Values. </li><li>Communicate daily priorities to keep team members focused and aligned. </li></ul><h5>Shopper Experience </h5><ul><li>Ensure all shoppers are greeted promptly and feel welcomed upon entering the store. </li><li>Ensure all team members are trained and consistently expected to greet, thank, and assist shoppers throughout their visit. </li><li>Reinforce customer service expectations through coaching, observation, and real time feedback to support a friendly and respectful shopping experience. </li><li>Ensure shoppers receive fast, friendly, and respectful service at the front end and on the sales floor. </li><li>Assist with customer questions, concerns, returns, and exchanges, escalating issues to Store Leadership only when necessary. </li><li>Maintain awareness of shopper needs and provide support to ensure a positive, mission aligned experience. </li></ul><h5>Operational, Safety, and Compliance Support </h5><ul><li>Support assigned opening and closing activities and assist with the flow of merchandise from the backroom to the sales floor. </li><li>Maintain safety, cleanliness, presentation, and brand standards across the store, including the sales floor, front end, fitting rooms, restrooms, and common areas. </li><li>Monitor daily cleaning routines and ensure store spaces remain clear, organized, stocked, and safe for shoppers and team members. </li><li>Communicate maintenance needs, safety concerns, operational issues, or store priorities clearly and promptly to Store Leadership. </li><li>Ensure adherence to organizational policies, procedures, and performance standards, including accurate register activity and asset protection awareness. </li><li>Follow all Goodwill operational guidelines and CPSC requirements. </li><li>Performs other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities. </li></ul>Minimum Qualifications Required Skills Education <ul><li>High School Diploma or equivalent required. </li><li>Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred. </li></ul>Experience <ul><li>One to two years of previous experience in production, warehouse, retail, or logistics environments required. </li></ul>Knowledge and Skills <ul><li>Strong oral and written communication skills to support clear, respectful interactions with shoppers and team members. </li><li>Ability to stay organized, manage multiple priorities, and maintain accuracy in a fast paced front end environment. </li><li>Ability to learn and consistently follow established processes, systems, equipment use, and operating procedures. </li><li>Ability to support, guide, and positively influence team members by modeling expected behaviors aligned with our Mission and TRUE Core Values. </li><li>Ability to deliver strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door when assigned. </li><li>Ability to understand and work toward daily production goals, KPIs, and performance expectations. </li><li>Ability to recognize quality standards, correctly classify goods, and follow CPSC and public protection requirements. </li><li>Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research. </li><li>Ability to train, coach, and develop team members in operational procedures and production standards. </li><li>Ability to stand, walk, and move throughout the store during assigned shifts. </li><li>Ability to work a flexible schedule, including weekends and holidays. </li></ul>Preferred Education / Experience / Knowledge & Skills / Certifications & License <ul><li>Associate's degree or completion of related retail management coursework. </li><li>Experience in fast paced, high volume operations </li><li>Prior retail, nonprofit, or mission-based organization experience preferred. </li><li>Experience supporting or working alongside eCommerce operations is a plus. </li><li>Previous experience supervising, training, coaching, or developing staff strongly preferred. </li><li>Bilingual language skills </li><li>This role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs. </li></ul>

Goodwill

Retail Sales Floor Team Lead

Coaching

Communication Skills

Customer Support/Service

High School Diploma

Internet Research

Leadership

Logistics

Loss Prevention

Maintain Compliance

Merchandising

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multilingual

Multitasking

Nonprofit

Operational Support

Operations

Operations Guidelines

Operations Processes

Organizational Skills

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Process Development

Product Positioning

Quality Metrics

Retail

Retail Management

Retail Operations

Retail Sales

Revenue Growth

Safety Compliance

Safety Process

Sales

Sales Operations

Service Delivery

Shipping/Receiving

Supply Chain Management

Team Lead/Manager

Training/Teaching

User Documentation

User Interface/Experience (UI/UX)

Warehousing

Writing Skills

eCommerce

IRecruitee

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Coordinate closely with cross-functional teams to ensure supply plans support direct or indirect customer needs and channel sales while maintaining appropriate channel inventory levels. About the group:The Revenue Operations Account Management team is a dynamic group responsible for managing the demand planning and fulfillment processes for assigned accounts.

Job Title: Account Manager Pay range: $35 - $35.10/hr Work Type: Onsite Location: Freemont, CA    About the group:<ul><li>The Revenue Operations Account Management team is a dynamic group responsible for managing the demand planning and fulfillment processes for assigned accounts.</li><li>We are a focal point of contact, bridging client customers and internal business teams.</li><li>We engage customer requests, such as shipment status and supply availability, and regularly funnel communication to appropriate business groups for solutions.</li></ul>  About the role:<ul><li>The Revenue Operations Account Manager plays a critical role in ensuring operational and financial success for the client. Activities include:</li><li>Streamlining supply chain processes to enhance efficiency and reduce lead times</li><li>Forecasting demand accurately to ensure timely product delivery</li><li>Synchronizing production schedules with market demand to avoid shortages or surpluses</li><li>The right candidate will participate in managing accounts and creating reports or a combination of tasks to cover an extended leave of absence.</li></ul>  You will:<ul><li>Act as the focal point in communication and execution of sales order fulfillment to meet clients' overall financial goals.</li><li>Focus on supporting client revenue goals while managing customer demand signals and minimizing inventory liability.</li><li>Create reports to support the analyses of supply plans and inventory levels against customer demand and purchase orders.</li><li>Coordinate closely with cross-functional teams to ensure supply plans support direct or indirect customer needs and channel sales while maintaining appropriate channel inventory levels.</li><li>Partner with logistics teams to determine and execute optimal supply chain for all product shipments, incorporating both cost and customer service metrics.</li></ul>  Required Skills<ul><li>Prior experience with a high-tech, consumer goods, and/or manufacturing company in a supply/demand setting.</li><li>Proven ability to self-manage schedules and time, plan tactically, and think strategically.</li><li>Strong analytical skills demonstrated in a similar or related role.</li><li>Advanced Excel capabilities, including pivot tables, SUMIF formulas, and VLOOKUPs.</li><li>Technical knowledge of and/or exposure to CRM tools.</li><li>Intermediate or higher proficiency in Microsoft 365</li></ul>  You may also have:<ul><li>Previous operations and/or inside sales support experience.</li><li>Prior experience in a customer-facing role.</li><li>Prior experience in account management, inventory management, or supply chain.</li><li>Prior forecasting experience.</li></ul>  Must haves include:<ul><li>Excel capabilities, including pivot tables, SUMIF formulas, and VLOOKUPs.</li><li>Prior experience with a high-tech, consumer goods, and/or manufacturing company in a supply/demand setting.</li></ul> Travel: <ul><li>0-5%</li></ul>  Benefits: <ul><li>Medical, Vision, and Dental Insurance Plans</li><li>401k Retirement Fund</li></ul> About the Company:<ul><li>We are a leading provider of data storage solutions, committed to innovation, sustainability, and employee development. Our team of talented professionals works collaboratively to deliver cutting-edge technology and solutions that meet the evolving needs of our customers.</li></ul>Our Culture:<ul><li>Collaborative and Inclusive: We foster a supportive and collaborative work environment.</li><li>Passionate and Driven: Our employees are dedicated to their work and committed to our mission.</li><li>Global Reach: We have a strong presence in key markets around the world.</li></ul>Our Values:<ul><li>Integrity: We conduct our business with honesty and transparency.</li><li>Innovation: We are committed to developing innovative solutions.</li><li>Inclusion: We value diversity and create an inclusive workplace.</li></ul> About GTT<ul><li>GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!</li></ul> 25-19955  #gttnonit

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