Reservations Systems, Scheduling & Reporting (Book4Time) • Manage daily use of the Book4Time reservation system to support activity bookings, private experiences, and tour scheduling • Load, build, and maintain tours/activities in Book4Time, ensuring accuracy of experience descriptions, guest requirements, duration/start times, capacity limits/inventory controls, rates/pricing codes/charge routing, locations/meeting points, and cancellation policies/booking rules • Create, update, and publish weekly and seasonal activity schedules in Book4Time as directed • Monitor real-time availability to ensure experiences align with staffing, equipment, and operational limits • Run and distribute daily, weekly, and monthly activities reports, including participation counts, revenue totals, private booking production, cancellations/no-shows, and capacity utilization/sell-through • Ensure reservation records are accurate and complete for operations, forecasting, and finance reporting • Identify booking/reporting discrepancies and communicate issues to leadership for resolution. Responsibilities include but are not limited to: • Guest Service & Private Booking Coordination • Provide warm, sincere, and professional guest service with aloha spirit at all times • Manage all private booking inquiries from start to finish, including but not limited to private charters (snorkel, whale watch, fishing, sunset, dives), private tours (UTV, cultural experiences, hiking, horseback, specialty requests), and custom itineraries/VIP experiences • Confirm all details for private bookings including timing, meeting location, inclusions, restrictions, and special notes • Maintain confidentiality and professionalism with VIP requests and guest information.