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Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Responsibilities include, but are not limited to: • Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution).

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates. Essential Job Responsibilities Responsibilities include, but are not limited to: • Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time) • Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time) • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time) • Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time) • Other duties as assigned (5% time) Travel Requirements Minimal Minimum Requirements and Qualifications Education • High School Diploma, GED, or equivalent Training requirements • None Knowledge and skills • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times • Ability to effectively coach, counsel and motivate direct reports • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners) • Ability to efficiently multi-task • Ability to negotiate effectively • Working knowledge of marketing databases • Ability to recruit, train and develop employees • Ability to lead by example • Detail oriented and accurate • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws • Demonstrated problem solving ability Technical Skills • Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS. Job experience • Two (2) years marketing experience required, primarily in vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.   How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Flexible spending accounts</li><li>Life and accident coverage</li><li>Disability</li><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li><li>Wish day paid time to volunteer at an approved organization of your choice</li><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li><li>Legal and identify theft plan</li><li>Voluntary income protection benefits</li><li>Wellness program (subject to provider availability)</li><li>Employee Assistance Program</li></ul> Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Travel + Leisure Co.

Assistant Manager, In-House Marketing

Coaching

Communication Skills

Conflict Resolution

Customer Experience

Customer Support/Service

Database Marketing

Detail Oriented

Disciplinary Action

Employee Assistance Plan

Flexible Spending Accounts

Leadership

Legal

Mainframe Computer

Marketing

Multitasking

Negotiation Skills

Online Marketing

Operations

Outbound Marketing

Performance Management

Performance Reviews

Presentation/Verbal Skills

Problem Solving Skills

Reporting Skills

Sales

Sales Management

Status Reports

Time Management

Travel Industry

Willing to Travel

Writing Skills

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Primary responsibilities include direct management of In House Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Frontline Sales, In House Sales and Corporate/Regional In House Marketing Directors/Managers. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. JOB SUMMARY: Responsible for all In House Marketing Activities at the site. Primary responsibilities include direct management of In House Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Frontline Sales, In House Sales and Corporate/Regional In House Marketing Directors/Managers.ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Direct management of In house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).</li><li>Maintain total site marketing conversion according to site marketing standards.</li><li>Resolve issues pertaining to tour statuses, bookings, coding and etc.</li><li>Order and maintain departmental supplies (collateral material, uniforms, etc.)</li><li>Maintain copies of invitations and daily tour manifests for reference purposes.</li><li>Run daily reports to include, but not limited to, Daily Arrival Report, Daily In House Report, Five year owner arrival report.</li><li>Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.</li><li>Compile data on each team member’s performance.</li><li>Prepare additional reports deemed necessary by management.</li><li>Coordinate with In House and Frontine sales management with regard to tour seats available and potential tour flow.</li><li>Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.</li><li>Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).</li><li>Submit employee payroll in timely manner.</li><li>Perform other related functions not listed.</li></ul>QUALIFICATIONS:<ul><li>2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.</li><li>Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.</li><li>Ability to deal with both customers and salespeople.</li><li>Ability to focus on details.</li><li>Ability to handle simultaneous situations.</li><li>Ability to handle departmental problems and situations.</li><li>Knowledgeable with commission payroll and understanding.</li><li>Must be proficient at Microsoft Office.</li><li>Must be able to work independently.</li><li>Must be able to interact with many other departments within the company.</li></ul>   How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Flexible spending accounts</li><li>Life and accident coverage</li><li>Disability</li><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li><li>Wish day paid time to volunteer at an approved organization of your choice</li><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li><li>Legal and identify theft plan</li><li>Voluntary income protection benefits</li><li>Wellness program (subject to provider availability)</li><li>Employee Assistance Program</li></ul> Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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Assistant Manager, In-House Marketing Travel + Leisure Co.

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