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We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships. The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures.

About Us 
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.Job Summary 
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.Responsibilities 
Manage a remote team dedicated to customer retention and satisfaction 
Develop and implement strategies to reduce policy cancellations 
Support existing clients through policy reviews and value-based conversations 
Identify upsell opportunities where appropriate 
Handle escalated concerns with professionalism and care 
Track team performance and provide coaching to improve results 
Work closely with sales and service teams to ensure continuity in the customer journey 
Maintain accurate records of communication and performanceWhat We Offer 
Remote work with flexible hours 
Leadership bonuses and uncapped commission potential 
Ongoing training and development 
Supportive team culture focused on impact and growth 
Clear advancement opportunities in a growing agencyRequirements 
Minimum of two years of experience in sales, customer service, or account management 
Previous leadership or management experience preferred 
Background in insurance or financial services is a plus 
Strong communication, problem-solving, and organizational skills 
Comfortable using CRM platforms and managing remote workflows 
Life and Health insurance license or willingness to obtain within 30 days

Rustman Agency

Customer Retention Sales Manager

Brokerage

Coaching

Communication Skills

Customer Relations

Customer Relationship Management (CRM)

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Financial Services

Futures

Health Insurance

Insurance

Leadership

Life Insurance

Mortgage

Organizational Skills

Performance Analysis

Problem Solving Skills

Record Keeping

Remote Team Management

Sales

Sales Management

Strategic Planning

Team Lead/Manager

Up-Selling

Teamtailor

Management Jobs in Georgetown, GA

Management Jobs in Georgetown, GA

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Management Jobs in Georgetown, GA

Customer Retention Sales Manager Rustman Agency

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