UNKNOWN

ADAPTED_NOW

YEAR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

JOB SUMMARY      Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.  Shift: 1st/2nd; must be available to work weekends and holidays.        CANDIDATE PROFILE          Education and Experience         <ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.                 </li></ul> OR          <ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.                 </li></ul>                 CORE WORK ACTIVITIES       Leading Guest Services Team          <ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                 </li><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li><li>Serves as a role model to demonstrate appropriate behaviors.</li><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. </li><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. </li><li>Ensures recognition of employees is taking place across areas of responsibility. </li><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.   </li><li>Celebrates successes and publicly recognizes the contributions of team members.                 </li></ul> Maintaining Guest Services and Front Desk Goals                 <ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.  \Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.  </li><li>Develops specific goals and plans to prioritize, organize, and accomplish your work. </li><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. </li><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. </li><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals. </li><li>Manages department controllable expenses to achieve or exceed budgeted goals.                 </li></ul> Managing Projects and Policies           <ul><li>Ensures compliance with all Front Office policies, standards and procedures.                 </li><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.                 </li></ul> Ensuring Exceptional Customer Service         <ul><li>Provides services that are above and beyond for customer satisfaction and retention.                 </li><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.                 </li><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.                 </li><li>Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.                 </li><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. </li><li>Strives to improve service performance. </li><li>Empowers employees to provide excellent customer service.</li><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. </li><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.  </li><li>Responds to and handles guest problems and complaints.  </li><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.                 </li></ul> Managing and Conducting Human Resource Activities          <ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.  </li><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li><li>Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. </li><li>Ensures employees are treated fairly and equitably.</li><li>Manages employee progressive discipline procedures for Front Office Staff. </li><li>Administers the performance appraisal process for direct report managers. </li><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.   </li></ul> Additional Responsibilities         <ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.                 </li><li>Analyzes information and evaluating results to choose the best solution and solve problems.                 </li><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.                 </li><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. </li></ul>Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Hyatt Vacation Ownership

Front Office Manager

Analysis Skills

Budgeting

Business Administration

Coaching

Communication Skills

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Disciplinary Action

Documentation

Employee Relations

Establish Priorities

Exceeded Sales Goal

Expense Management

High School Diploma

Hospitality and Tourism

Hotel Management

Human Resources Management

Interpersonal Skills

Leadership

Maintain Compliance

Mentoring

Needs Assessment

Office Management

Operational Audit

People Management

Performance Analysis

Performance Management

Performance Reviews

Problem Solving Skills

Project Tracking

Project/Program Management

Quality Metrics

Restaurant

Retail

Set Goals

Staff Policies

Standard Operating Procedures (SOP)

Team Lead/Manager

Team Player

Time Management

cb_wl_jobs_master

OTHER

FEED

Responsibilities:
<div>Position Responsibilities:  </div><div><ul><li>Supervise assigned staff, including interviewing, hiring, training, coaching, counseling, transferring, promoting, and, when necessary, disciplining or terminating</li><li>Strategically, manage budgets and financial performance by controlling costs, aligning resources with the financial plan, optimizing cost control and driving achievement of financial targets</li><li>Establish and maintain strong relationships with internal departments and external partners to ensure open communication and alignment on business objectives</li><li>Leverage feedback to proactively identify opportunities and lead strategic planning and change management initiatives to improve team performance and address evolving business needs</li><li>Create and implement effective incentive plans that align with strategic business goals and drive high- impact performance</li><li>Other projects or duties as assigned </li></ul></div>

Qualifications:
<div>Required Education and Experience:  </div><div><ul><li>College Degree or equivalent experience</li><li>5+ years of related sales experience, including 3+ years of management experience.</li></ul></div> 

Benefits:
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands:
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening:
Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency:
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Reyes Beverage Group

Sales Manager

[AW]-iCims

FULL_TIME

Nestled along the southern edge of the island overlooking more than 1,100 feet of private beach, this historic hotel has 311 rooms, 4 food and beverage outlets, and over 11,000 square feet of banquet space. The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay .

Due to a promotion, the newly renovated, Casa Marina is seeking an Event Manager to join the Catering and Events team.Casa Marina is located in the southernmost point in the U.S., Key West and embodies the elegance and character of Old Key West offering an exciting opportunity to be a part of this award-winning team.Nestled along the southern edge of the island overlooking more than 1,100 feet of private beach, this historic hotel has 311 rooms, 4 food and beverage outlets, and over 11,000 square feet of banquet space.In this position, you will manage the execution of events and oversee group room blocks ranging from 10 to 200 rooms on peak. Acting as the primary liaison between the client and the hotel, you will facilitate communication and collaboration across departments to ensure seamless coordination during on-site events. This is a dynamic, fast-paced role within a complexed hotel environment (the Casa Marina and The Reach), requiring frequent movement between properties. As many events are held outdoors, the ability to work comfortably in warm conditions is essential.The ideal candidate must have previous hotel experience, preferably in events. Both Delphi and OnQ experience is highly preferred.Want to learn more? Hotel Website , Facebook , Instagram , YouTubeWhat will I be doing?As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.Specifically, your essential functions will be to perform the following tasks to the highest standards: <ul><li> Provide direction and supervision to affected departments and team members during the execution of meeting and/or event. </li><li> Directly serve on site group and catering customers in a proactive manner. </li><li> To organize, plan and prioritize your duties by developing plans and goals. </li><li> Timely communication to internal and external clients via telephone, email, written documents or in person. </li><li> Demonstrate knowledge of job systems, products, booking systems, and processes. </li><li> Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. </li><li> Selling and influencing both internal and external clients. </li><li> Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. </li><li> Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. </li><li> Participate in customer site inspections and assist with the sales process as necessary. </li><li> Other duties as necessary based on business needs. </li><li> Regular attendance </li></ul>What are we looking for?• Minimum Years of Experience: one (1) year Hospitality related experience at manager level.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Knowledge of the hotel property management systems (Delphi.fdc) • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: <ul><li> Hospitality - We're passionate about delivering exceptional guest experiences. </li><li> Integrity - We do the right thing, all the time. </li><li> Leadership - We're leaders in our industry and in our communities. </li><li> Teamwork - We're team players in everything we do. </li><li> Ownership - We're the owners of our actions and decisions. </li><li> Now - We operate with a sense of urgency and discipline </li></ul> In addition, we look for the demonstration of the following key attributes: <ul><li> Quality </li><li> Productivity </li><li> Dependability </li><li> Customer Focus </li><li> Adaptability </li></ul> What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: <ul><li> Access to pay when you need it through DailyPay </li><li> Medical Insurance Coverage - for you and your family </li><li> Mental health resources including Employee Assistance Program </li><li> Best-in-Class Paid Time Off (PTO) </li><li> Go Hilton travel program: 100 nights of discounted travel </li><li> Parental leave to support new parents </li><li> Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications </li><li> 401K plan and company match to help save for your retirement </li><li> Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount </li><li> Career growth and development </li><li> Team Member Resource Groups </li><li> Recognition and rewards programs </li></ul> *Available benefits may vary depending upon property-specific terms and conditions of employment.#LI-MD1 

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Hilton Global

Complex Event Manager - Casa Marina Key West, A Curio Collection

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Front Office ManagerHyatt Vacation Ownership

Sales ManagerReyes Beverage Group

Complex Event Manager - Casa Marina Key West, A Curio CollectionHilton Global

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