Responsible for all operations: numbers, client escalations, training needs of the team, interviews with Field Team Operations Manager (FTOM), HR concerns, team emails, the team calls, team meetings, Dashboard Management, work with other department heads as necessary, review and approve Intakes for processing, Service Facilitator (SF) accountability, other activities as assigned . Have proficient knowledge of all Consumer directed Medicaid waiver services and paperwork including intakes on CCC+, CL/FIS, & EPSDT.