Your future role: Monitoring outstanding receivables and overdue invoices, Supporting invoicing and billing processes, Contacting customers via email and phone regarding outstanding payments and account-related queries, Investigating reasons for payment delays and supporting resolution of payment issues, Reviewing and resolving billing discrepancies, customer disputes and returns-related cases, Maintaining and updating customer account information in ERP systems, Monitoring customer accounts and ensuring timely allocation of payments, Preparing reports related to receivables, overdue invoices and collection activities, Collaborating with Customer Service, Finance, Sales and other internal stakeholders, Supporting cash collection activities and contributing to maintaining healthy cash flow, Ensuring high-quality customer communication and building positive customer relationships, Identifying opportunities for process improvements within the O2C area. By joining us you gain: Work flexibility - hybrid working model (2 days from the office), flexible start of the day, workation, sabbatical leave, Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker, Grow beyond Operations - Working at PwC provides you with extensive experience and well-planned career paths tailored to your ambitions, which is supported by Internal Marketplace (e.g.