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You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs. Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional.

HOUR

Overview:
<img alt="HearingLife Full Logo" src="https://demant.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=305803&hashed=-1043758408"/>Who is HearingLife: HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. Pay: $ 16-19/hr + Monthly Incentives!Benefits: <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">PTO & Paid Holidays </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Work-Life balance is VERY important to us! </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Medical, dental, vision, and HSA </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">401K+ Match </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Maternity Leave </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Short Term and Long-Term Disability coverage </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Free Life Insurance </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Pet Insurance </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Steeply discounted Hearing Aids and Products for you and your family members. </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Daycare Flex Savings Plan </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Growth and development opportunities </li></ul>

Responsibilities:
You will act as the face of our retail clinics located around the country and in local communities.  The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better.  You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.  Daily Tasks:  Some Medical billing and Coding <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Welcome all patients and maintain high level of customer service </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Inbound and outbound phone calls, 50-75 per day </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Schedule & confirm all patient appointments </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">PPI Intake and processing </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Collect and verify medical insurance information for patients </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Ordering and receiving office supplies </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Payment processing  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Hearing Aid supplies inventory management  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Maintain office cleanliness  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:12pt;font-family:'calibri' , sans-serif">Uphold and maintain all HIPPA standards </li></ul>  Growth Opportunities at HearingLife for Patients Care Coordinators! Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.  Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!

Qualifications:
Education and Experience <ul style="margin:0px;padding:0px;font-family:'verdana';color:#000000;font-size:12px;font-weight:400"><li style="margin:0px;padding:0px;font-size:11pt;font-family:'calibri' , sans-serif">High school diploma or GED required; college degree preferred. </li><li style="margin:0px;padding:0px;font-size:11pt;font-family:'calibri' , sans-serif">Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role. </li></ul>Skills and Abilities <ul style="margin:0px;padding:0px;font-family:'verdana';color:#000000;font-size:12px;font-weight:400"><li style="margin:0px;padding:0px;font-size:11pt;font-family:'calibri' , sans-serif">Strong interpersonal and communication skills (verbal and written). </li><li style="margin:0px;padding:0px;font-size:11pt;font-family:'calibri' , sans-serif">Exceptional organizational skills with attention to detail. </li><li style="margin:0px;padding:0px;font-size:11pt;font-family:'calibri' , sans-serif">Ability to multitask and manage time effectively in a fast-paced environment. </li><li style="margin:0px;padding:0px;font-size:11pt;font-family:'calibri' , sans-serif">Comfortable using technology, including scheduling software and electronic medical records (EMR) systems. </li></ul> We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment   without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.  #LI-TM1 #HearingLife_US #LI-ON

Demant

Patient Care Coordinator

Administrative Skills

Childcare

Clinical Support

Communication Skills

Customer Support/Service

Detail Oriented

Electronic Medical Records

HIPAA (Health Insurance Portability and Accountability Act)

Health Insurance

Healthcare

High School Diploma

Insurance

Interpersonal Skills

Inventory Management

Life Insurance

Medical Billing

Medical Coding

Medical Records

Meet Sales Quota

Multitasking

Onboarding

Order Supplies

Organizational Skills

Patient Care

Payment Processing

Presentation/Verbal Skills

Producer Price Index (PPI)

Retail

Time Management

Writing Skills

[AW]-iCims

We're looking for an Office Manager who thrives in this environment — someone who already speaks the language of HEDIS, Medicare Advantage plans, and patient quality metrics, and who's ready to bring that expertise to one of our growing VIPcare clinic locations. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first.

YEAR

Overview:
Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why?<ul><li>Are you looking for a career opportunity that will help you grow personally and professionally? </li><li>Do you have a passion for helping others achieve Better Health? </li><li>Are you ready to join a growing team that shares your mission?</li></ul>At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities:
Why VIPcare? At VIPcare, we've built something different — a primary care model designed specifically around the needs of senior patients. Our clinics operate under a value-based care model, which means we measure success by patient outcomes, not patient volume. You won't be chasing throughput here. You'll be leading a team that proactively reaches out to patients, closes care gaps, and keeps people healthy and out of the ER. We're looking for an Office Manager who thrives in this environment — someone who already speaks the language of HEDIS, Medicare Advantage plans, and patient quality metrics, and who's ready to bring that expertise to one of our growing VIPcare clinic locations. Ideal background: You've worked in a Medicare Advantage primary care or value-based care setting. You understand what it means to manage a patient panel, not just a schedule. You've seen how proactive outreach, care coordination, and closing quality gaps actually improve lives — and you want to lead a team that does exactly that every day. What you'll do:<ul><li>As Office Manager, you're the operational heart of the clinic. You'll lead a care team of Medical Assistants and/or Receptionists, partner closely with Physicians and APPs, and take ownership of the clinic's performance and patient experience.</li><li>Drive clinic performance across key value-based care metrics — including HEDIS, ER utilization, admission management, and patients not seen</li><li>Lead daily huddles and coordinate proactive outreach efforts to close care gaps and keep patients engaged</li><li>Manage your team day-to-day: scheduling, payroll, PTO, performance, and professional growth</li><li>Partner with providers to ensure every patient receives high-quality, coordinated care</li><li>Oversee front- and back-office operations to keep everything running accurately and efficiently</li><li>Serve as the go-to resource for onboarding, training, and upholding Better Health Group / VIPcare standards</li><li>Ensure compliance with Medicare Advantage plans, HIPAA, and all applicable labor laws</li><li>Assist providers with credentialing, hospital portal access, licensure, and memberships</li><li>Manage the accuracy of records, referrals, supplies, invoices, and medication workflows</li><li>Bring new ideas to leadership — this role has a real voice in shaping clinic policies and workflows</li><li>Assist with clinical duties as needed: vital signs, injections, blood draws, medication management, wound care, and supporting physicians during procedures</li></ul> What we're looking for:<ul><li>4+ years of Medical Assistant experience preferred</li><li>1+ years of experience in a leadership role, preferred</li><li>Bachelor's Degree in healthcare administration or related field preferred (not required)</li><li>Certified Medical Assistant preferred</li><li>CPR certification preferred</li><li>Primary care and/or Medicare Advantage background is a strong plus</li><li>Comfortable performing clinical duties: vital signs, injections, blood draws, wound care, medication dispensing, and assisting with procedures, preferred</li><li>Working knowledge of medical coding, HIPAA, OSHA/biohazard guidelines, and electronic medical records</li><li>Proficient with Google Suite</li><li>A natural team motivator who leads with energy, holds commitments, and brings calm, solutions-focused thinking to a busy clinical environment</li><li>Strong oral and written communication skills — comfortable with providers, health plans, vendors, and patients alike</li><li>Excellent organizational and multitasking skills with sharp attention to detail</li><li>Culturally sensitive with a genuine appreciation for the geriatric patient population</li></ul>Key Attributes/ Skills:<ul><li>Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles</li><li>An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments</li><li>Is able to work within our Better Health environment by facing tasks and challenges with energy and passion</li><li>Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals</li></ul>Physical requirements: This is an active clinic role. You'll be on your feet throughout the day, assisting with patient care, and working across both the front and back office.<ul><li>Must be able to lift up to 15 lbs and assist with patient transfers as needed</li><li>Corrected vision and hearing to normal range required</li><li>Reliable personal transportation required</li></ul>We offer a HIGHLY competitive compensation and comprehensive benefits package:<ul><li>Competitive base salary</li><li>Medical, dental, vision, disability and life</li><li>401k, with employer match</li><li>Paid time off</li><li>Paid holidays</li></ul>

Pay Range:
USD $55,000.00 - USD $65,000.00 /Yr.

Better-Health-Group

Clinical Office Manager

Billing

CPR Certification

Certified Medical Assistant

Clinical Assessment

Geriatrics

Health Plan

Healthcare Administration

Healthcare Effectiveness Data and Information Set (HEDIS)

Healthcare Providers

Hearing Impairment

Hospital

Injections

Leadership

Maintain Compliance

Medical Assistance

Medical Office Administration

Medical Treatment

Medicare

Medications

Metrics

Multilingual

OSHA

Office Management

Outpatient Care

Phlebotomy

Physical Demands

Primary Care

Quality Metrics

Team Lead/Manager

Team Player

Vendor/Supplier Planning

Wound Care

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