FULL_TIME

FEED

UNKNOWN

Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors. Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel.

Posting Title:
Patient Care Specialist (Medical Receptionist)

Overview:
At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist provides effective customer service by using in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication processes to both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.

Why Choose Fast Pace Health?:
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities:
PRIMARY:<ul><li>Demonstrates a high level of Customer Service to greet, register, and discharge all patients</li><li>Ability to cross train and assist with back-office duties as needed within scope of practice.</li><li>Accurately collect and input patient demographics and financial information at the time of registration for all patients.</li><li>Verifies and updates all patient insurance information at the time of registration.</li><li>Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.</li><li>Stays up to date with all changes to Government and Commercial Insurance Plans.</li><li>Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program</li><li>Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.</li><li>Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.</li><li>Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.</li><li>Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.</li><li>Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.</li><li>Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.</li><li>Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>Responsible for folding towels, cleaning tables and helping patients with exercise equipment.</li><li>Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.</li><li>Actively assist new employees with learning activities and completing required training.</li><li>Support new employee training by providing job shadowing, demonstration, and coaching opportunities.</li><li>Ability to comply with Company standards of operations.</li><li>Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.</li><li>Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.</li><li>Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>Responsible for keeping the reception area clean and organized.</li><li>Perform other duties as assigned by management.</li></ul> SECONDARY:Additional Requirements and responsibilities<ul><li>Level 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent care</li><li>Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.</li><li>Level 3: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.</li><li>Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director</li></ul>*Receive and active within 7 days of hire.

Experience Requirements and Preferences::
Education: High School Diploma or its equivalent AND Experience:<ul><li>1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.</li><li>1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and Word.</li></ul>

Education Requirements::
High School Diploma or Its Equivalent

License Requirements::
No License Required

Compliance:
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</a> <a href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf</a> Mississippi Residents Only: In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5). Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Brand Name:
Fast Pace Health

Fast Pace Health

Patient Care Specialist (Medical Receptionist)

Administrative Skills

Billing

CPR Certification

Clinical Competency

Co-Payments

Coaching

Communication Skills

Compensation and Benefits

Computer Skills

Cross-Functional

Customer Experience

Customer Relations

Customer Support/Service

Fax Machines

Genetics

Government

Health Insurance

High School Diploma

Insurance

Maintain Compliance

Medical Office

Medical Office Administration

Medical Records

Medical Terminology

Mentoring

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Nurse Practitioner

Nursing Management

Organizational Skills

Patient Care

Patient Registration

Physical Demands

Physician Assistant

Primary Care

Process Management

Quality of Care

Regulatory Compliance

Self Programming Language

Staff Training

Team Player

Telephone Skills

Training/Teaching

Typing

Urgent Care

Vlookups

[AW]-iCims

Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors. (Medical Assistant) Overview: At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant.

Posting Title:
Clinical Tech. (Medical Assistant)

Overview:
At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Clinical Tech position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.

Why Choose Fast Pace Health?:
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities:
Primary: <ul><li>Ability to fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific Patient Care Specialist job description.</li><li>The ability to maintain friendly, cordial relations with all employees, build and maintain confidence and credibility with all employees.</li><li>Deliver clinical and administrative support for the team and adhere to all policies and procedures of the company.</li><li>Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>Ensure that the activities of the Clinical Tech are conducted in a manner that is consistent with overall department expectations and are in compliance with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.</li><li>Prepare exam and treatment rooms for patient intake.</li><li>Triage patients by checking vitals, performing blood draws and giving injections, etc.</li><li>Observe patients, charting, reporting changes in patients’ conditions, such as adverse reactions to medication or treatment and taking any necessary action.</li><li>Assist with lab testing and phlebotomy.</li><li>Assist providers in preparing for minor procedures and physicals.</li><li>Prepare and maintain supplies and equipment for treatment.</li><li>Assist patients utilizing a Virtual Medicine Provider.</li><li>Ensure accurate completion of patient charts in a timely matter and forwarding charts as appropriate on a daily basis.</li><li>Arrange referrals to a specialist and obtaining pre-authorizations when directed by the Provider.</li><li>The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>Perform federal and non-federal DOT, BAT and Drug Screen exams.</li><li>The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>Ability to comply with Company standards of operations.</li><li>Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.</li><li>Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.</li><li>Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>Perform other duties as assigned by management. </li></ul>Secondary:<ul><li>Assist with clerical work such as checking in patients, obtaining and recording demographic, insurance and financial information, with strong attention to detail and in a manner that is professional and caring to our patients.</li><li>Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.</li><li>Work as part of the overall team by answering telephone, taking messages and returning voicemails in a friendly and professional manner</li></ul>Essential Functions Specific to Supporting Telehealth<ul><li>Prepare patient charts by virtual patient communication, generally phone or video conferencing.</li><li>Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.</li></ul>*** Additional Requirements and Responsibilities Level 1: High School Diploma or its equivalent with a current CPR license* and/or at least 1 year of experience as a certified MA, EMT Paramedic preferred in clinic setting, preferably urgent care  Level 2: Certified MA, EMT or Paramedic with a current CPR license* and either (1) 4 years’ experience in relevant role and 2 year of Fast Pace experience in Clinical Tech role or (2) 6 years’ experience in relevant role.  Level 3: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years’ experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years’ experience in relevant role.  Level 4: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years’ experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years’ experience in relevant role.  Additional Responsibilities: Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director *Receive and active within 7 days of hire.

Experience Requirements and Preferences::
Basic Requirements: Education: High School Diploma or its equivalent AND Experience: At least 1 year of experience as an MA, EMT or Paramedic preferred in clinic setting, preferably urgent care  Current License or Certification:<ul><li>Graduate of an accredited Medical Assistant school strongly preferred. License must be active, in good standing, and verifiable with the proper regulatory agency.</li><li>TB and IV Certification required to be obtained within 60 days of employment and maintained during employment if applicable in your state</li></ul>

Education Requirements::
High School Diploma or Its Equivalent

Compliance:
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</a> <a href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf</a> Mississippi Residents Only: In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5). Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Brand Name:
Fast Pace Health

Clinical Tech. (Medical Assistant)

Certified Medical Assistant

Clinical Support

Corporate Compliance

Credit and Collections

Demographics

Detail Oriented

EMT-Paramedics

Employee Relations

Equipment Maintenance/Repair

Federal Laws and Regulations

HIPAA (Health Insurance Portability and Accountability Act)

Health Information Management

Injections

Laboratory Testing

Medical Assistance

Medications

Medicine

Patient Admissions

Patient Assessment

Patient Charts

Patient Follow-up

Pharmacy

Phlebotomy

Regulations

State Laws and Regulations

Teleconferencing

Telehealth

Time Management

Videoconferencing

OTHER

Overview:
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities:
<ul><li>ADMINISTRATIVE DUTIES:<ul><li>Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.</li><li>Schedule and confirm patient appointments.</li><li>Collect point of service payments, including patient copays and other forms of patient financial responsibility.</li></ul></li><li>COORDINATION AND COMMUNICATION:<ul><li>Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.</li><li>Attend required meetings/huddles and collaboration within clinic team.</li></ul></li><li>DOCUMENTATION AND COMPLIANCE:<ul><li>Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.</li><li>Familiarity with HIPAA and 42-CFR part 2 desired.</li></ul></li></ul> KNOWLEDGE SKILLS, AND ABILITIES<ul><li>Excellent verbal and written communication skills</li><li>Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.</li><li>Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients</li><li>Competent at working with a diverse population of colleagues and patients</li><li>Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency</li><li>Team-player, able to work collaboratively in a multidisciplinary healthcare environment</li><li>Adaptable and agile within a dynamic work environment</li><li>Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred</li><li>Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements</li></ul>

Qualifications:
<ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335551500":2050429,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1">EXPERIENCE </li><li style="margin: 0px 0px 0px 72px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="10" data-aria-level="2">2+ years of prior front desk experience preferred. </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335551500":2050429,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1">EDUCATION: </li><li style="margin: 0px 0px 0px 72px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="12" data-aria-level="2">High School Diploma or equivalent </li></ul> BRIGHTVIEW HEALTH BENEFITS AND PERKS: <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">PTO (Paid Time Off) </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Immediately vested and eligible in 401k program with employer match.  </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Company sponsored ongoing training and certification opportunities. </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">Tuition Reimbursement after 1 year in related field   </li></ul>We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

BrightView LLC

Patient Services Representative

Code of Federal Regulations

Communication Systems

Documentation

Financial Management

Health Plan

Healthcare

Medical Billing

Presentation/Verbal Skills

Problem Solving Skills

Regulatory Requirements

Tuition Reimbursement

Writing Skills

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Medical Billing and Coding Jobs in Elizabeth City, NC

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Patient Care Specialist (Medical Receptionist)Fast Pace Health

Clinical Tech. (Medical Assistant)Fast Pace Health

Patient Services RepresentativeBrightView LLC

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