Qualifications: MBR business process SME including experience with MBR E2E process from a business/operations perspective; firm understanding of integrated services and workflows including FS/UCR, Nurse and code review, PPO, negotiations, adjustor bill adjudication; workers compensation regulatory environment experience/understanding; Demonstrated application of successful critical thinking and complex problem solving skills; Experience in a role requiring deep understanding of and experience working with MBR and integrated services technology – not at a developer level – but from a business analyst perspective; Experience gathering business requirements and clearly documenting complex scenarios and use cases to communicate MBR issues accurately for resolution; Communication experience with varied audiences including leadership and peers in business/operational & technology roles; Client-facing acumen. You will work directly with Berkley Operating Units to investigate bill processing issues and are responsible for problem-solving, identifying and triaging issues to technical teams, directly interfacing with multiple vendors to facilitate issue resolution, issue documentation, tracking, and reporting.