TEMPORARY

FEED

UNKNOWN

Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors. (Medical Assistant) Overview: At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant.

Posting Title:
Clinical Tech. (Medical Assistant)

Overview:
At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Clinical Tech position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.

Why Choose Fast Pace Health?:
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities:
Primary: <ul><li>Ability to fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific Patient Care Specialist job description.</li><li>The ability to maintain friendly, cordial relations with all employees, build and maintain confidence and credibility with all employees.</li><li>Deliver clinical and administrative support for the team and adhere to all policies and procedures of the company.</li><li>Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>Ensure that the activities of the Clinical Tech are conducted in a manner that is consistent with overall department expectations and are in compliance with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.</li><li>Prepare exam and treatment rooms for patient intake.</li><li>Triage patients by checking vitals, performing blood draws and giving injections, etc.</li><li>Observe patients, charting, reporting changes in patients’ conditions, such as adverse reactions to medication or treatment and taking any necessary action.</li><li>Assist with lab testing and phlebotomy.</li><li>Assist providers in preparing for minor procedures and physicals.</li><li>Prepare and maintain supplies and equipment for treatment.</li><li>Assist patients utilizing a Virtual Medicine Provider.</li><li>Ensure accurate completion of patient charts in a timely matter and forwarding charts as appropriate on a daily basis.</li><li>Arrange referrals to a specialist and obtaining pre-authorizations when directed by the Provider.</li><li>The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>Perform federal and non-federal DOT, BAT and Drug Screen exams.</li><li>The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>Ability to comply with Company standards of operations.</li><li>Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.</li><li>Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.</li><li>Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>Perform other duties as assigned by management. </li></ul>Secondary:<ul><li>Assist with clerical work such as checking in patients, obtaining and recording demographic, insurance and financial information, with strong attention to detail and in a manner that is professional and caring to our patients.</li><li>Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.</li><li>Work as part of the overall team by answering telephone, taking messages and returning voicemails in a friendly and professional manner</li></ul>Essential Functions Specific to Supporting Telehealth<ul><li>Prepare patient charts by virtual patient communication, generally phone or video conferencing.</li><li>Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.</li></ul>*** Additional Requirements and Responsibilities Level 1: High School Diploma or its equivalent with a current CPR license* and/or at least 1 year of experience as a certified MA, EMT Paramedic preferred in clinic setting, preferably urgent care  Level 2: Certified MA, EMT or Paramedic with a current CPR license* and either (1) 4 years’ experience in relevant role and 2 year of Fast Pace experience in Clinical Tech role or (2) 6 years’ experience in relevant role.  Level 3: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years’ experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years’ experience in relevant role.  Level 4: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years’ experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years’ experience in relevant role.  Additional Responsibilities: Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director *Receive and active within 7 days of hire.

Experience Requirements and Preferences::
Basic Requirements: Education: High School Diploma or its equivalent AND Experience: At least 1 year of experience as an MA, EMT or Paramedic preferred in clinic setting, preferably urgent care  Current License or Certification:<ul><li>Graduate of an accredited Medical Assistant school strongly preferred. License must be active, in good standing, and verifiable with the proper regulatory agency.</li><li>TB and IV Certification required to be obtained within 60 days of employment and maintained during employment if applicable in your state</li></ul>

Education Requirements::
High School Diploma or Its Equivalent

Compliance:
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</a> <a href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf</a> Mississippi Residents Only: In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5). Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Brand Name:
Fast Pace Health

Fast Pace Health

Clinical Tech. (Medical Assistant)

Administrative Skills

CPR Certification

Certified Medical Assistant

Clinical Support

Communication Skills

Compensation and Benefits

Corporate Compliance

Credit and Collections

Customer Relations

Customer Support/Service

Demographics

Detail Oriented

EMT-Paramedics

Employee Relations

Equipment Maintenance/Repair

Federal Laws and Regulations

Genetics

HIPAA (Health Insurance Portability and Accountability Act)

Health Information Management

High School Diploma

Injections

Insurance

Laboratory Testing

Medical Assistance

Medications

Medicine

Mentoring

Nurse Practitioner

Patient Admissions

Patient Assessment

Patient Care

Patient Charts

Patient Follow-up

Pharmacy

Phlebotomy

Physical Demands

Physician Assistant

Quality of Care

Regulations

State Laws and Regulations

Team Player

Teleconferencing

Telehealth

Telephone Skills

Time Management

Urgent Care

Videoconferencing

[AW]-iCims

FULL_TIME

YEAR

Participates in billing and payer trainings, payer workgroups, and professional FQHC forums; represents the organization in meetings with payers, clinically integrated networks, and Accountable Care Organizations to remain current on regulatory requirements, reimbursement models, and best practices. Manages and maintains billing configurations within the electronic health record (EHR), clearinghouse, and related revenue cycle applications; collaborates with internal IT and vendor support teams to ensure accurate setup, maintenance, and functionality of payer mappings, claim rules, and fee schedules.

Company OverviewContentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.Job SummaryPerforms professional management and analytical functions to lead and coordinate all aspects of the revenue cycle, ensuring accurate billing, efficient collections, and maximized reimbursement. Responsibilities and Duties<ol><li>Oversees billing and collections operations to ensure timely, accurate claim processing, denial resolution, and compliance with payer requirements.</li></ol><ol><li style="list-style-type:none"><ol style="list-style-type:lower-alpha"><li>Establishes and communicates production standards and goals; directs internal staff and external vendors to meet performance targets and maintains timely claim submission and denial resolution.</li><li>Coordinates and manages clearinghouse and payer portal access, ensuring appropriate user rights and quarterly review of institutional and provider data for accuracy.</li><li>Conducts regular meetings with internal and external billing teams to address issues, monitor performance, and support effective revenue cycle communication.</li><li>Manages enrollment and credentialing staff to ensure maintenance of accurate provider data in payer systems to prevent billing disruptions.</li></ol></li></ol><ol start="2"><li>Supervises the patient financial counseling team, directing daily activities and assisting with processes to ensure appropriate communication of patient financial responsibilities, accurate application of assistance programs, and compliance with financial policies.</li></ol><ol><li style="list-style-type:none"><ol style="list-style-type:lower-alpha"><li>Supervises financial counselors to ensure timely communication of patient financial responsibilities, working collaboratively with billing staff, practice managers, and front desk staff to support patient understanding prior to scheduled appointments. </li><li>Ensures consistent and accurate application of the Sliding Fee Discount Program (SFDP), including quarterly audits and performance reporting for policy compliance.</li><li>Monitors and directs financial counseling staff in carrying out collection activities, including establishing and maintaining payment plans, following up on outstanding balances, and securing patient payments in alignment with organizational policy.</li><li>Directs financial counselors in assisting patients with enrollment in available assistance programs (e.g., ACA, Medicaid eligibility, Fee Waiver and Reduction Policy, or other external support programs) to promote patient access to care.</li></ol></li></ol><ol start="3"><li>Manages revenue cycle management (RCM) activities to ensure all financial transactions, claims, and collections are accurate, timely, and compliant with payer and regulatory requirements.</li></ol><ol><li style="list-style-type:none"><ol style="list-style-type:lower-alpha"><li>Maintains organized documentation for RCM functions, including remittance advices, payer correspondence, fee schedules, and related records.</li><li>Monitors claim submission, rejection, and denial trends to ensure timely filing and resolution in accordance with organizational benchmarks.</li><li>Ensures reconciliation of payments and adjustments in patient accounts, resolution of credit balances, and processing of refunds per policy.</li><li>Reviews small balance write-offs, ensures write-offs are completed in accordance with policy, and prepares and submits the quarterly Medicare credit balance report to the Chief Financial Officer for approval within required deadlines.</li><li>Collaborates with practice Managers and the Chief Operating Officer to maximize self-pay collections, resolve patient billing concerns, and ensure monthly processing of patient statements.</li><li>Develops, updates, and implements written departmental procedures, and works cross-functionally to improve verification and pre-authorization processes that support collection goals.</li></ol></li></ol><ol start="4"><li>Serves as a subject matter expert and operational lead for billing, coding, Federally Qualified Health Center (FQHC) standards, value-based payment arrangements and revenue cycle system configurations.  </li></ol><ol><li style="list-style-type:none"><ol style="list-style-type:lower-alpha"><li>Manages and maintains billing configurations within the electronic health record (EHR), clearinghouse, and related revenue cycle applications; collaborates with internal IT and vendor support teams to ensure accurate setup, maintenance, and functionality of payer mappings, claim rules, and fee schedules.</li><li>Participates in billing and payer trainings, payer workgroups, and professional FQHC forums; represents the organization in meetings with payers, clinically integrated networks, and Accountable Care Organizations to remain current on regulatory requirements, reimbursement models, and best practices.</li><li>Monitors coding accuracy and collaborates with quality improvement staff to strengthen documentation, optimize encounter-level coding, and maximize performance in value-based and incentive programs.</li><li>Communicates payer, program, SFDP, coding, and billing updates in writing to internal staff and external billing vendors, ensuring timely implementation of operational and configuration changes across systems.</li><li>Reviews revenue cycle performance summaries and key performance indicators (KPIs) and supports the implementation of recommended process improvements and revenue optimization strategies.</li></ol></li></ol><ol start="5"><li>Leads Revenue Cycle Data Analysis and Performance Optimization.</li></ol><ol><li style="list-style-type:none"><ol style="list-style-type:lower-alpha"><li>Performs detailed, ongoing analysis of revenue cycle performance data to identify trends, variances, root causes, and areas of poor performance across billing and collections activities by payer, service line, provider, or location.</li><li>Uses revenue cycle analytics to target underperforming payers, workflows, and processes and develops corrective strategies to improve claim outcomes, reduce denials, accelerate resolution, and strengthen collection performance.</li><li>Evaluates and modifies electronic health record (EHR) and revenue cycle system configurations, workflows, and claim edit rules as needed to correct billing and collections issues and enhance operational efficiency and accuracy.</li><li>Develops and presents comprehensive revenue cycle reports, dashboards, and data-driven recommendations to senior leadership, including the Chief Financial Officer and Chief Operating Officer, to support decision-making, strategic planning, and revenue optimization initiatives.</li></ol></li></ol><ol start="6"><li>Provides management to departmental staff.</li></ol><ol><li style="list-style-type:none"><ol style="list-style-type:lower-alpha"><li>Contributes to development of the budget; maintains and monitors the departmental budget.</li><li>Determines the most effective method for assigning responsibilities and duties to department employees.</li><li>Maintains job descriptions, procedures and other documentation related to the organization of the department.</li><li>Assigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilities.</li><li>Ensures that employees are aware of and adhere to all company policies and procedures, and conveys all senior management communications and directives.</li><li>Reviews departmental work for thoroughness and accuracy, and provides specific instructions on completion of tasks/responsibilities.</li><li>Prepares and conducts performance appraisals for immediate staff. </li><li>Conducts hiring, disciplinary, and termination procedures.</li></ol></li></ol><div><div><div class="msocomtxt"></div></div></div><div><div><div class="msocomtxt">Qualifications and Skills</div></div></div>Bachelor's Degree in Business Administration or Informatics.  Current knowledge of third-party payers, special programs, Sliding Fee Discount Program, and Chapter 9 and 16 of the Health Center Compliance Manual. Maintains current knowledge of FQHC payment methodologies and general billing rules through participation in continuing education. Possesses an extensive and detailed knowledge of medical terminology, procedural and diagnostic coding, medical-dental cross-coding, electronic claims processing and of insurance policies and contracts for multiple insurance vendors. Possesses advanced knowledge and proficiency in revenue cycle data analysis, including interpretation of key performance indicators (KPIs), trend analysis, root cause identification, and development of data-driven recommendations to improve billing and collections performance. Able to evaluate, modify and optimize EHR and revenue cycle system configurations based on analytical findings and operational performance data. Exhibits expertise in developing and delivering detailed revenue cycle reports, dashboards, and performance analyses used to support leadership decision-making, strategic planning, and revenue optimization initiatives. Strong technical proficiency with revenue cycle reporting tools, data visualization platforms, and advanced Excel or business intelligence applications. Experience in an FQHC and with eClinicalWorks highly preferred.Powered by JazzHR

Contentnea Health

Revenue Cycle Manager

Analysis Skills

Auditing

Behavioral Health

Benchmarking

Best Practices

Billing

Budget Management

Business Administration

Business Intelligence Software

Calendar Management

Claims Processing

Community Health

Credit Processing

Credit Reports

Cross-Functional

Data Analysis

Data Quality

Data Visualization Tools

Database Report Tools

Decision Support

Disciplinary Action

Documentation

Fee Schedule

Financial Analysis

Financial Compliance

Financial Management

Financial Planning

Financial Policies

Financial Transactions

Head of Finance

Healthcare

Healthcare Reimbursement

Incentive Programs

Informatics

Leadership

Medicaid

Medical Billing

Medical Coding

Medical Diagnosis

Medical Record System

Medical Terminology

Medicare

Network Integration

Operational Audit

Organizational Skills

Patient Education

Performance Analysis

Performance Management

Performance Metrics

Performance Reviews

Performance Tuning/Optimization

Problem Solving Skills

Procedure Implementation

Process Development

Process Improvement

Quality Management

Reconciliation

Regulatory Compliance

Regulatory Requirements

Reimbursement

Reporting Dashboards

Revenue Analysis

Revenue Management

Revenue Planning

Revenue/Sales Reporting

Root Cause Analysis

Strategic Planning

Systems Administration/Management

Technical Support

Third-Party Payer

Trend Analysis

Vendor/Supplier Evaluation

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Clinical Tech. (Medical Assistant)Fast Pace Health

Revenue Cycle ManagerContentnea Health

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