FULL_TIME

FEED

UNKNOWN

Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors. Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel.

Posting Title:
Patient Care Specialist (Medical Receptionist)

Overview:
At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist provides effective customer service by using in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication processes to both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.

Why Choose Fast Pace Health?:
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities:
PRIMARY:<ul><li>Demonstrates a high level of Customer Service to greet, register, and discharge all patients</li><li>Ability to cross train and assist with back-office duties as needed within scope of practice.</li><li>Accurately collect and input patient demographics and financial information at the time of registration for all patients.</li><li>Verifies and updates all patient insurance information at the time of registration.</li><li>Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.</li><li>Stays up to date with all changes to Government and Commercial Insurance Plans.</li><li>Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program</li><li>Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.</li><li>Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.</li><li>Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.</li><li>Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.</li><li>Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.</li><li>Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.</li><li>Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>Responsible for folding towels, cleaning tables and helping patients with exercise equipment.</li><li>Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.</li><li>Actively assist new employees with learning activities and completing required training.</li><li>Support new employee training by providing job shadowing, demonstration, and coaching opportunities.</li><li>Ability to comply with Company standards of operations.</li><li>Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.</li><li>Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.</li><li>Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>Responsible for keeping the reception area clean and organized.</li><li>Perform other duties as assigned by management.</li></ul> SECONDARY:Additional Requirements and responsibilities<ul><li>Level 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent care</li><li>Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.</li><li>Level 3: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.</li><li>Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director</li></ul>*Receive and active within 7 days of hire.

Experience Requirements and Preferences::
Education: High School Diploma or its equivalent AND Experience:<ul><li>1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.</li><li>1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and Word.</li></ul>

Education Requirements::
High School Diploma or Its Equivalent

License Requirements::
No License Required

Compliance:
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</a> <a href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" rel="noopener nofollow noreferrer" target="_blank">https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf</a> Mississippi Residents Only: In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5). Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Brand Name:
Fast Pace Health

Fast Pace Health

Patient Care Specialist (Medical Receptionist)

Administrative Skills

Billing

CPR Certification

Clinical Competency

Co-Payments

Coaching

Communication Skills

Compensation and Benefits

Computer Skills

Cross-Functional

Customer Experience

Customer Relations

Customer Support/Service

Fax Machines

Genetics

Government

Health Insurance

High School Diploma

Insurance

Maintain Compliance

Medical Office

Medical Office Administration

Medical Records

Medical Terminology

Mentoring

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Nurse Practitioner

Nursing Management

Organizational Skills

Patient Care

Patient Registration

Physical Demands

Physician Assistant

Primary Care

Process Management

Quality of Care

Regulatory Compliance

Self Programming Language

Staff Training

Team Player

Telephone Skills

Training/Teaching

Typing

Urgent Care

Vlookups

[AW]-iCims

OTHER

Diversicare provides post-acute care services to patients and residents at 61 skilled nursing and long-term care centers in eight states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.

Overview:
Smile, You’ve Found Us! Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply. We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve. If you wish to make a difference in the lives of our patients and residents, APPLY NOW! Full Time Benefits include: <ul><li>Medical/Dental/Vision</li><li>Excellent 401k plan</li><li>Tuition Reimbursement</li><li>Vacation, Holiday, and Sick Time</li><li>Long and Short Term Disability</li><li>Employee Assistance Program</li><li>Life Insurance</li><li>Referral Bonuses</li><li>DiversICARE - employee hardship fund</li><li>Pay advancement program - OnShift Wallet</li></ul> Diversicare provides post-acute care services to patients and residents at 61 skilled nursing and long-term care centers in eight states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs. It is Diversicare’s Mission to “Improve every life we touch by providing exceptional healthcare and exceeding expectations.” We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards. We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other. Our culture of impassioned service delivery is the Diversicare Difference. #ND123

Responsibilities:
1. Facilitates the RAI Process under the direction of an R.N. or DNS 2. Work in Collaboration with the interdisciplinary team to identify the needs of the patient/resident. 3. Coordinates and conducts the daily Case Management meeting. 4. Ensures timely MDS assessments according to state and federal regulations. 5. Ensures interdisciplinary team completes designated sections of the MDS assessment. 6. Ensures and completes accurate coding of the MDS assessment with information obtained via medical record review, observation and interview with center staff, patients, residents and family members. 7. Ensures documentation is available to support accurate coding of the MDS assessment. 8. Maintains the tracking system of MDS assessment schedules (timeframes and due dates). 9. Facilitates Care Plan conferences with the interdisciplinary team, patient, residents and families. 10. Obtain, review and maintain all State and Federal reports, making appropriate corrections timely. 11. Monitors Quality Measures and ensures that MDSs are accurate to support and reflect the Quality Measures. 12. Provides education related to the RAI Process 13. Coordinates and completes electronic submission of required documentation to the State data base and other entities per company guidelines and State and Federal regulations. 14. Ensures Medicare and Medicaid regulatory guidelines are completed accurately and timely (i.e.: certifications, denial letters, skilled documentation, coverage criteria, etc…) 15. Provides Managed Care case management at the center level. 16. Reviews Additional Documentation Requests (ADRs) with Health Information Management Coordinator (HIMC) to ensure all documents are available and meet the request. 17. Participates in billing reviews (Triple Check) to ensure claims have supporting MDS assessments documents. 18. Participates in Quality Assurance and Process Improvement Activities. 19. Continues to update knowledge base related to Medicare, Managed Care, Medicaid, RAI Process and computer technology updates. 20. May be required to fulfill the job functions of a direct care nurse as determined by the needs of the patients/residents and center

Qualifications:
1. Must hold current nursing license in the state of employment. 2. Experience in Long Term Care. 3. Computer skills. 4. Knowledge of Medicare, Managed care and RAI Process Required. 5. Participating in the LPN to RN Back to School transition program.6. MDS experience required.  Diversicare is committed to being an equal opportunity employer.  Diversicare does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including gender identity), national origin, age, or disability, sexual orientation, citizenship, marital status, veteran status, genetic information, or any other characteristic protected by law. (EOE)

Diversicare of Tupelo, LLC

MDS Coordinator LPN LVN LNAC

Acute Care

Case Management

Conference Management

DNS (Domain Name System)

Documentation

Employee Assistance Plan

Federal Laws and Regulations

Health Plan

Healthcare

Knowledge Base

Licensed Practical Nurse/Licensed Vocational Nurse

Life Insurance

Long-Term Care

Managed Care

Medicaid

Medical Coding

Medicare

Needs Assessment

Nursing

Process Improvement

Quality Assurance Methodology

Quality Metrics

Quality Monitoring

Registered Nurse (RN)

Service Delivery

State Laws and Regulations

Stewardship

Systems Analysis

Systems Maintenance

Time Management

Tuition Reimbursement

ADAPTED_NOW

The Patient Access Specialist at North Mississippi Health Services is responsible for supporting the overall financial health of the organization by completing the daily activities of the collecting and input of Insurance Information, Point of Service Collections and Financial Arrangements, & Customer Service via Direct Contact with Patients and their family members. - Responsible for scheduling/rescheduling, pre-certifying, checking medical necessity, and pre-registering patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring providers.

## Posting Description At North Mississippi Health Services, our mission is to "continuously improve the health of the people of our region." Our vision is to "provide the best patient and family-centered care and health services in America." We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families. We take pride in celebrating everything that makes you uniquely you -- your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like. #WhatConnectsYou     ## Job Description JOB SUMMARY The Patient Access Specialist at North Mississippi Health Services is responsible for supporting the overall financial health of the organization by completing the daily activities of the collecting and input of Insurance Information, Point of Service Collections and Financial Arrangements, & Customer Service via Direct Contact with Patients and their family members. This role operates under the guidance of the Patient Access Manager and requires an experienced individual with excellent analytical, organizational, and communications skills to manage Demographic and Insurance Information. resolve real time edits & denials, and interface effectively wit h internal and externa l stakeholders to promote timely and accurate patient flow and collections. JOB FUNCTIONS Scheduling: - Responsible for scheduling/rescheduling, pre-certifying, checking medical necessity, and pre-registering patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring providers - Obtains necessary information required for scheduling, pre-certification, and pre-registration - Obtains and/or verifies patient demographics, insurance information/eligibility, and benefits - Responsible for informing patients and/or clinical staff of the proper preparation and instructions for the tests ordered - Notifies patient of the location of the appointment date & time, test, and/or procedure Patient Experience: - Obtains crucial confidential patient identification information including patient records, signatures, and payment information repeatedly and ensures HIPAA guidelines are enforced - Effectively communicates NMHS' organizational revenue cycle and financial policies including estimates, charity plans and payment options to patients and patient representatives - Provides bedside registration to obtain consent form signatures, collect insurance, and other confidential information pertinent information to ensure accurate medical record data entry that aligns with CMS and other regulatory agencies Collections & Financial Arrangements: - Ensures team members are providing estimates to guarantors for elective procedures and collection attempted at the point of pre-registration or point of service - Ensures team members are administering ABNs when necessary - Ensures accounts are financially secure prior to service - Ensures timely and accurate processing of accounts in accordance with best practices, defined workflow, procedures, and applicable legislation/regulations Denials Management: - Corrects front end errors real time to minimize denial throughput - Develops strategy for consistently obtaining accurate, timely, and beneficial patient demographic information - Review post service denials to assist in developing front end strategies to reduce denial inflow - Identifies trends and reports potential significant and recurring issues along with possible solutions to leadership - Takes proactive, corrective action through systematic and procedural development to reduce incoming denials Contract Management: - Maintains familiarity with payer ethodologies to ensure accurate estimates are communicated with patients & system variances are communicated with leadership - Manages expected reimbursement to ensure appropriate patient portion is collected prior to service - Develops strategy for partnering with business office to ensure estimates & transparency are accurate - Analyzes estimate variances to understand where/why deviations occurred - Identifies trends and reports potential significant and recurring issues along with possible solutions to leadership QUALIFICATIONS Education Bachelor's Degree In Business, Healthcare, Coding, or equivalent field. Required Associate's Degree Willing to consider 4 years Patient Access, Claims, Billing/ Follow-Up, or revenue cycle experience beyond minimum requirement in lieu of Bachelor degree. Required High School Diploma or GED Equivalent Willing to consider 8 years Patient Access, Claims, Billing/ Follow-Up, or revenue cycle experience beyond minimum requirement in lieu of Bachelor degree. Required Licenses and Certifications Work Experience 1-3 years 1-3 years Knowledge Skills and Abilities Working knowledge of Registration systems, Medicare/Medicaid/Third Party Liability/Workers Compensation Proficient in Microsoft Office (Word, Excel, and Outlook) Knowledge of applicable state and federal regulations relating to registering accounts and collecting at point of service Excellent negotiating and analytical skills Strong verbal and written communication skills Excellent interpersonal skills Effectively and efficiently prioritizes and organizes tasks Develops, implements/evaluates projects (timely & efficient manner) Ensures accurate and timely collection of all appropriate patient estimates Ensures effective monetary management of Deposits Ensures timely and accurate processing of accounts in accordance with best practices, defined workflow, procedures, and applicable legislature/ regulations Gathers and relays information with knowledge, tact, and diplomacy Experiences daily contact with co-workers, patients, payers, and other NMHS/NMMC staff members Exhibits strong written and verbal communication skills Reflects a positive, caring attitude toward clients, patients, staff, and the public we serve Evaluates and coaches reporting employees to accomplish major goals and objectives Develops, implements/evaluates projects in a timely & efficient manner Effectively communicates information to staff, internal and external customers Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing. Constantly Walking. Frequently Sitting

North Mississippi Medical Center Inc

Patient Access Specialist

KPMG

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Patient Care Specialist (Medical Receptionist)Fast Pace Health

MDS Coordinator LPN LVN LNACDiversicare of Tupelo, LLC

Patient Access SpecialistNorth Mississippi Medical Center Inc

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