UNKNOWN

FEED

OTHER

Accurately registers and admits Emergency Room patients by obtaining, verifying, and entering demographic, insurance, and guarantor information into the electronic health record (EHR) system. Operates the hospital switchboard, professionally answering incoming calls, determining the nature of each call, and directing calls to appropriate departments or personnel.

Prioritized Must Have Skills for the Patient Access Representative:#1. High school diploma or General Education Degree (GED) required#2. Minimum of six (6) months of prior hospital, medical office, or general office experience required.#3. Previous patient registration experience and familiarity with electronic medical records (EMR/EHR) systems preferred.#4. Ability to multitask effectively and remain composed in a fast-paced emergency care setting.Responsibilities of the Patient Access Representative:<ul style="color:#000000"><li class="MsoNoSpacing">Accurately registers and admits Emergency Room patients by obtaining, verifying, and entering demographic, insurance, and guarantor information into the electronic health record (EHR) system.</li><li class="MsoNoSpacing">Reviews insurance eligibility and benefits, identifies authorization requirements, and explains financial responsibilities to patients in a clear and compassionate manner.</li><li class="MsoNoSpacing">Ensures all required consent forms, privacy notices, and legally mandated documentation are properly completed and scanned into the patient record.</li><li class="MsoNoSpacing">Notifies and coordinates with ER triage staff promptly upon patient arrival to support efficient patient flow.</li><li class="MsoNoSpacing">Reviews daily pre-admission reports and completes pre-registration for scheduled ancillary services to streamline the check-in process.</li><li class="MsoNoSpacing">Operates the hospital switchboard, professionally answering incoming calls, determining the nature of each call, and directing calls to appropriate departments or personnel.</li><li class="MsoNoSpacing">Maintains and updates the hospital on-call schedule daily to ensure accurate routing of calls and emergency notifications.</li><li class="MsoNoSpacing">Coordinates overhead paging, alarm monitoring, and emergency/code call notifications by activating appropriate response teams quickly and accurately.</li><li class="MsoNoSpacing">Verifies and generates daily patient room and ancillary charges to support accurate billing and reimbursement.</li><li class="MsoNoSpacing">Receives and processes patient payments, issues receipts, balances and reconciles cash drawer, and ensures compliance with financial handling procedures.</li><li class="MsoNoSpacing">Greets patients and visitors warmly, provides directions and information, and maintains a professional and calming presence in high-stress situations.</li><li class="MsoNoSpacing">Protects patient confidentiality in accordance with HIPAA and organizational policies.</li><li class="MsoNoSpacing">Assists with additional administrative or departmental duties as assigned to support overall department operations.</li></ul>Requirements of the Patient Access Representative:<ul style="color:#000000"><li class="MsoNoSpacing">High school diploma or General Education Degree (GED) required; combination of education and relevant experience may be considered.</li><li class="MsoNoSpacing">Minimum of six (6) months of prior hospital, medical office, or general office experience required.</li><li class="MsoNoSpacing">Previous patient registration experience and familiarity with electronic medical records (EMR/EHR) systems preferred.</li><li class="MsoNoSpacing">Strong customer service, communication, and organizational skills.</li><li class="MsoNoSpacing">Ability to multitask effectively and remain composed in a fast-paced emergency care setting.</li></ul>

VeeRteq Solutions Inc.

Patient Access Representative - Emergency Room

Administrative Skills

Billing

Customer Support/Service

Demographics

Electronic Medical Records

Emergency Care

Financial Management

Financial Procedures

HIPAA (Health Insurance Portability and Accountability Act)

Hospital

Maintain Compliance

Medical Office

Medical Record System

Multitasking

Operational Support

Organizational Skills

Patient Admissions

Patient Confidentiality

Patient Registration

Reconciliation

Reimbursement

Telephone Skills

Ceipal

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Patient Access Representative - Emergency RoomVeeRteq Solutions Inc.

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