Sleep Management, LLC dba Viemed** **Patient Service Technician (PST)** **Job Category:** Home Medical Products, Inc. **Requisition Number:** PATIE003364 Full-Time **Essential Duties and Responsibilities:** - Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location - Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately - Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations - Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends - Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included - Maintain current knowledge of and ensure compliance with company policies and procedures - Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA - Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies - Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion - Make sure all incoming equipment is properly bagged and tagged, as outlined by the company - Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly - Safely and efficiently operate company vehicles; maintain a good driving record - Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control - Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene - Responsible to perform other duties as assigned by management **Qualifications:** - High school diploma or equivalent. - Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.