Demonstrated ability to: communicate effectively, both orally and in writing, with a wide range of individuals including customers, employers, court personnel, and medical professionals, both in person and by telephone, conduct interviews, gather and verify information, reassess client circumstances, and make appropriate referrals; determine client ownership share in applicable situations and perform accurate mathematical computations; Ability to analyze information, identify missing data or inconsistencies from multiple sources, and apply sound judgment and common‑sense understanding to follow written and oral instructions; use various automated systems and technologies to establish and maintain case records; access data related to estates, retirement accounts, real estate, and reports; and manipulate data as needed; Ability to maintain strict confidentiality and adhere to professional ethics, demonstrate capacity to exercise discretion, tact, resourcefulness, and sound judgment in problem‑solving and decision‑making, establish and maintain effective working relationships with applicants, recipients, partner agencies, colleagues, and the public, while maintaining a positive and professional demeanor in sometimes stressful situations. blocks--linked-image#click keydown.enter->blocks--linked-image#click" data-controller="" data-open-newtab="false" id="page_block_24e6b02cf07cf36f0617baa82f3ea812" style="background-image: linear-gradient(rgba(0, 0, 0, 0.5),rgba(0, 0, 0, 0.5)), url(" https://d25wby5c7p9100.cloudfront.net/public/uploads/599e9569ce634cc6f690338b21af637e/images/files/b11c644db1e4b7c02146bb405507b1a2/large/mountainview.jpg?1674243607");background-position : 50% 50%" title="Virginia Mountain View">.