Answers calls and process complex inquiries complaints and incidents related to abuse/neglect/exploitation (A/N/E) involving abortion centers, ambulatory surgical centers, birthing centers, clinical laboratories, community mental health center, comprehensive outpatient rehabilitation facilities, crisis stabilization units, end stage renal disease facilities, general hospitals, psychiatric hospitals, special hospitals, narcotic/opioid treatment facilities, outpatient physical therapy and speech pathology service facilities, portable x-ray services, rural health clinics, special care facilities and substance abuse (chemical dependency) treatment facilities and Long Term Care providers. Performs initial triage of complaints along with complex analysis of complaints, requests for information and facility self-reported incidents from the general public, legislative offices, news media, other agencies and organizations, regulatory services staff, facility residents, and family members in accordance with policies and procedures.