Court Appearance and Preparation- Ensure staff have reviewed case information prior to every hearing in order to be prepared to answer any questions from the Court regarding the status of the case, services, and progress towards permanency; Dress appropriately for Court appearances and ensure all court hearings are attended timely by self or assigned staff. 3. Collaborative, solution-focused approach: A collaborative, solution-focused approach is essential in order to foster and develop relationships with clients, peers, and providers in the community; and to build consensus among parties with conflicting positions and opinions.