Salary Range: A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications. Must be capable of providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, resolution, and follow-through, including providing detailed analysis and feedback to agency management and internal customers for escalated tickets.