UNKNOWN

FEED

Equipment Used to Perform Job:Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

<div><strong>Job Title:</strong> Service Manager</div><div><strong>Department:</strong> Grocery</div><div><strong>FLSA</strong>: Non-Exempt</div><div><br/><strong>General Function:</strong></div><div>Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.</div><div><br/><strong>Core Competencies:</strong></div><ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul><div><br/><strong>Reporting Relations:</strong></div><ul><li>Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce</li><li>Positions that Report to you: All positions except those listed above or designated by the Store Director</li></ul><div><br/><strong>Primary Duties and Responsibilities:</strong></div><ul><li>Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.</li><li>Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.</li><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.</li><li>Makes an effort to learn customers’ names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)<ul><li>escorting them to the products they’re looking for</li><li>securing products that are out of reach</li><li>loading or unloading heavy items</li><li>making note of and passing along customer suggestions or requests</li><li>performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>Answers the telephone promptly and provides friendly, helpful service to customers who call.</li><li>Performs as a leader and role model and maintains positive employee relations.</li><li>Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.</li><li>Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.</li><li>Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.</li><li>Ensures proper customer service throughout the store and addresses specific customer issues.</li><li>Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.</li><li>Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.</li><li>Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.</li><li>Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)</li><li>Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.</li><li>Trains workers in store policies, department procedures, and job duties.</li><li>Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.</li><li>Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.</li><li>Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.</li><li>Explains store services to potential personal and business account customers to generate additional business for the store.</li><li>Understands the basics of store accounting.</li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and on time.</li></ul><div><br/><strong>Secondary Duties and Responsibilities:</strong></div><ul><li>Determines the motivational needs of employees and provides the appropriate environment.</li><li>Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).</li><li>Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.</li><li>Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).</li><li>Handles cash registers.</li><li>Recommends cost reduction programs.</li><li>Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.</li><li>Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.</li><li>Assists in other areas of store as needed.</li><li>Performs other job related duties and special projects as required.</li></ul><div><br/><strong>Knowledge, Skills, Abilities and Worker Characteristics:</strong></div><ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.</li></ul><div><br/><strong>Education and Experience:</strong></div><ul><li>High School or equivalent experience.</li><li>Two years or more of similar or related work experience preferred.</li></ul><div><br/><strong>Supervisory Responsibilities (Direct Reports):</strong></div><ul><li>Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.</li><li>Selects new employees and acts on employee problems.</li><li>Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.</li></ul><div><br/><strong>Physical Requirements:</strong></div><ul><li>Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.</li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul><div><br/><strong>Working Conditions:</strong></div><div>This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.</div><div><br/><strong>Equipment Used to Perform Job:</strong></div><div>Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.<br/><br/><strong>Financial Responsibility:</strong></div><div>Authorized to purchase merchandise and supplies and order repairs on equipment.</div><div><br/><strong>Contacts:</strong></div><div>Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.</div><div><br/><strong>Confidentiality</strong>:</div><div>Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.</div><div>Are you ready to smile, apply today.  </div><div><em>Employment is contingent upon the successful completion of a pre employment drug screen.</em></div>

Hy-Vee

Service Manager

Accounting

Actuals

Calculators

Corporate Policies

Cost Control

Customer Relations

Customer Support/Service

Depth Perception

Employee Relations

Equipment Maintenance/Repair

Fax Machines

Federal Laws and Regulations

Financial Management

Fishing

Forklift

High School Diploma

Hunting

Inventory Reports

Legal

Loading/Unloading

Maintain Compliance

Market Trend Analysis

Merchandising

Needs Assessment

Order Supplies

Pallet Jack

Payroll Software/Services

Performance Management

Performance Reviews

Physical Demands

Policy Development

Pricing

Problem Solving Skills

Procedure Development

Procedure Implementation

Product Merchandising

Profit & Loss

Purchasing/Procurement

Record Keeping

Resolve Customer Issues

Retail Management

Revenue/Sales Reporting

Safety Process

Safety/Work Safety

Sales

Staff Motivation

Staff Policies

State Laws and Regulations

Team Player

Technical Writing

Telephone Skills

Time Management

Training/Teaching

eCommerce

Betterteam

We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.

HOUR

<p><b>Description</b></p><p style="line-height:15pt;margin:0pt">Job Title: Customer Service Associate</p><div style="margin-bottom:6pt"><div><b>Pay Rate: Our starting pay ranges from $15.50 to $20.42 depending on job duty/position.</b></div><div> </div></div><p style="background-color:rgb( 254 , 254 , 254 );margin:0pt;text-align:center">Savers Benefits</p><p style="background-color:rgb( 254 , 254 , 254 );margin:0pt;text-align:center">Geographic & job eligibility rules may apply</p><p style="background-color:rgb( 254 , 254 , 254 );margin:0pt;text-align:center"> </p><p style="margin:0pt">Healthcare Plans </p><p style="margin:0pt 0pt 0pt 36pt">Comprehensive coverage (medical/dental/vision) at a reasonable cost </p><p style="margin:0pt 0pt 0pt 36pt">Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) </p><p style="margin:0pt">Paid Time Off </p><p style="margin:0pt 0pt 0pt 36pt">Sick Pay </p><p style="margin:0pt 0pt 0pt 36pt">Vacation Pay - Approximately 1-2 weeks  </p><p style="margin:0pt 0pt 0pt 36pt"> 6 paid holidays plus 1 to 2 additional floating holidays </p><p style="margin:0pt">Team member discounts </p><p style="margin:0pt 0pt 0pt 36pt">Up to 50% off store merchandise </p><p style="margin:0pt">Flexible spending accounts </p><p style="margin:0pt 0pt 0pt 36pt">Use pre-tax dollars for eligible health and day care expenses </p><p style="margin:0pt">Employee Assistance Program (EAP) </p><p style="margin:0pt 0pt 0pt 36pt">A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance </p><p style="margin:0pt">Retirement Plan </p><p style="margin:0pt 0pt 0pt 36pt">A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.  </p><p style="margin:0pt">Life insurance </p><p style="margin:0pt 0pt 0pt 36pt">Company provided peace of mind and the option to purchase a supplemental plan </p><p style="margin:0pt">Additional Benefits </p><p style="margin:0pt 0pt 0pt 36pt">Performance Merit Increases </p><p style="font-size:11pt;line-height:116%;margin:0pt"> </p><p style="font-size:11pt;line-height:116%;margin:0pt">Who we are:</p><p style="font-size:11pt;line-height:116%;margin:0pt">As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.</p><p style="font-size:11pt;line-height:116%;margin:0pt"> </p><p style="font-size:11pt;line-height:116%;margin:0pt">Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.</p><p style="font-size:11pt;line-height:116%;margin:0pt"> </p><p style="font-size:11pt;line-height:116%;margin:0pt">Summary & Positions:</p><p style="font-size:11pt;line-height:116%;margin:0pt">At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Customer Service Associates.</p><p style="font-size:11pt;line-height:116%;margin:0pt"> </p><p style="font-size:11pt;line-height:116%;margin:0pt">What you can expect:</p><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.</li><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.</li><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.</li></ul><p style="font-size:11pt;line-height:116%;margin:0pt"> </p><p style="font-size:11pt;line-height:116%;margin:0pt">What you get:</p><p style="font-size:11pt;line-height:116%;margin:0pt">Comprehensive onboarding and training from day one.In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.</p><p style="font-size:11pt;line-height:116%;margin:0pt"> </p><p style="font-size:11pt;line-height:116%;margin:0pt">Savers is an E-Verify employer</p><p style="font-size:11pt;line-height:116%;margin:0pt">1201 S Broadway, Suite B, Rochester, MN 55904</p><p style="font-size:11pt;line-height:116%;margin:0pt 0pt 8pt"> </p>

Savers / Value Village

Customer Service Associate

Business Model

Childcare

Community Programs

Customer Experience

Diabetes

Employee Assistance Plan

Flexible Spending Accounts

Funding

Health Plan

Nonprofit

Retirement Plan

Staff Development

Use Tax

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Service Manager Hy-Vee

Customer Service Associate Savers / Value Village

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