UNKNOWN

ADAPTED_NOW

We are looking for a BPR Business Analyst to support enterprise-wide business process reengineering initiatives by analyzing, documenting, and redesigning processes to improve efficiency, service delivery, compliance, and cost effectiveness. Analyze current state (“as-is”) business processes across multiple functional areas including tolling operations, finance, procurement, maintenance, customer service, and enterprise systems.

BPR Business AnalystReq number:R7691Employment type:Full timeWorksite flexibility:Hybrid<h2></h2><h2>Who we are</h2>CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated BPR Business Analyst ready to take us to the next level! If you have experience analyzing current state business processes across multiple functional areas and are looking for your next career move, apply now.Job Description<div>We are looking for a BPR Business Analyst to support enterprise-wide business process reengineering initiatives by analyzing, documenting, and redesigning processes to improve efficiency, service delivery, compliance, and cost effectiveness. This position will be a full-time, contract role and is onsite in Middletown, PA.What You’ll Do<ul><li>Analyze current state (“as-is”) business processes across multiple functional areas including tolling operations, finance, procurement, maintenance, customer service, and enterprise systems</li><li>Facilitate process mapping and documentation using industry-standard methodologies such as BPMN</li><li>Identify inefficiencies, risks, redundancies, and compliance gaps within existing processes</li><li>Design optimized future state (“to-be”) processes aligned with organizational goals and modernization initiatives</li><li>Develop business cases, cost/benefit analyses, and impact assessments for proposed process improvements</li><li>Collaborate with internal stakeholders including operational leaders, subject matter experts, IT teams, and vendors</li><li>Facilitate workshops, working sessions, and interviews to gather requirements and validate process designs</li><li>Serve as a liaison between business users and technical teams during system implementations and upgrades</li><li>Elicit, analyze, and document business, functional, and non-functional requirements</li><li>Produce clear documentation including process flows, use cases, SOPs, gap analyses, and traceability matrices</li><li>Ensure requirements align with regulatory, audit, and public sector compliance standards</li><li>Support change management initiatives related to process and system transformations</li><li>Assist with user acceptance testing (UAT), training development, and transition planning</li><li>Measure post-implementation outcomes and support continuous improvement efforts</li></ul>What You’ll NeedRequired:<ul><li>Bachelor’s degree in Business Administration, Information Systems, Public Administration, Industrial Engineering, or a related field</li><li>3–5+ years of experience as a Business Analyst, Process Analyst, or BPR Analyst</li><li>Experience with business process modeling, reengineering, or continuous improvement initiatives</li><li>Strong analytical, facilitation, and documentation skills</li><li>Experience working with cross-functional teams in complex organizations</li><li>Proficiency with process mapping tools such as Visio, Lucidchart, or equivalent</li><li>Excellent written and verbal communication skills</li></ul>Preferred:<ul><li>Experience working in government, transportation, tolling, utilities, or large public sector environments</li><li>Familiarity with enterprise systems such as ERP, asset management, or customer service platforms</li><li>Knowledge of Lean, Six Sigma, or other process improvement methodologies</li><li>Relevant certifications such as CBAP, CCBA, or Lean Six Sigma</li><li>Experience supporting IT modernization or digital transformation initiatives</li></ul>Physical Demands<ul><li>Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards</li><li>Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings</li><li>Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor</li></ul>#LI-GR1</div>Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.$80 - $85 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Learn how CAI powers the possible at <a href="https://urldefense.com/v3/__https:/www.cai.io/__;!!D1XWH5In!W4fDETkloyW4Xa-AUPmkOYLNe19WOZva811lQL0Fmd6NSb6Z4Fdv6_Xuex3ne2wpj1XTJajiLZIAdxSO_wcYSZS6Vvm1FQ$">www.cai.io</a>
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BPR Business Analyst

Acceptance Testing

Analysis Skills

Asset Management

Business Administration

Business Analysis

Business Case

Business Model

Business Processes

Change Management

Communication Skills

Continuous Improvement

Cost Benefit Analysis

Cost Effectiveness Analysis

Cross-Functional

Customer Service Systems

Customer Support/Service

Documentation

ERP (Enterprise Resource Planning)

Finance

Government

Industrial Engineering

Industry Standards

Information Systems/Technology IS/IT Administration

Insurance

Keyboards

Lean Six Sigma

Maintenance Services

Microsoft Visio

Physical Demands

Presentation/Verbal Skills

Process Analysis

Process Engineering

Process Improvement

Process Modeling

Public Administration

Purchasing/Procurement

Reengineering

Regulations

Regulatory Compliance

Requirements Management

Requirements Validation/Verification

Risk Analysis

Service Delivery

Systems Administration/Management

Technical Support

Writing Skills

Appcast Exclusive 1

OTHER

FEED

Apply insights from sales operations and customer service workflows to ensure SAP solutions support efficient order processing, accurate pricing, timely issue resolution, and strong customer experience. Overview: The ERP Business Analyst serves as the primary liaison between business stakeholders and ERP delivery teams, specializing in Sales & Customer Service.

Get to know East Penn!:
East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years! At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are. Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams. East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Overview:
The ERP Business Analyst serves as the primary liaison between business stakeholders and ERP delivery teams, specializing in Sales & Customer Service. This role bridges business needs and ERP system capabilities, translating complex requirements into scalable, value‑driven solutions. The analyst plays a key role in East Penn’s SAP S/4HANA implementations, enhancements, and ongoing optimization, ensuring alignment with business processes, enterprise standards, and strategic objectives. A strong background in sales operations and customer service is essential to understanding commercial workflows, customer expectations, and end‑to‑end order‑to‑cash processes.

Responsibilities:
Business Analysis & Process Design<ul><li style="margin-left:0.25in">Partner with business leaders, business process leads and subject matter experts within the assigned domain to understand solution objectives, challenges, and regulatory/operational constraints.</li><li style="margin-left:0.25in">Leverage sales and customer service experience to ensure requirements reflect real‑world commercial needs and customer expectations.</li><li style="margin-left:0.25in">Elicit, analyze and document business requirements using interviews, workshops, and process reviews.</li><li style="margin-left:0.25in">Develop current state and future state, user stories, process maps, functional requirements, and business rules.</li><li style="margin-left:0.25in">Identify opportunities to standardize, streamline, and optimize business processes / workflows using ERP best practices in a regulated manufacturing environment.</li><li style="margin-left:0.25in">Use data assets to compile information for analysis in approaching business challenges.</li></ul> ERP & SAP Functional Expertise<ul><li style="margin-left:0.25in">Serve as an ERP functional expert for the assigned business domain, with strong working knowledge of SAP solutions relevant to that area.</li><li style="margin-left:0.25in">Translate business requirements into detailed functional specifications for SAP configuration, enhancements, data mapping and integrations.</li><li style="margin-left:0.25in">Collaborate with SAP configuration, development, integration, OCM and data teams to design end‑to‑end solutions.</li><li style="margin-left:0.25in">Advise stakeholders on SAP capabilities, limitations, design alternatives, and impacts to upstream, downstream and cross stream processes.</li><li style="margin-left:0.25in">Apply insights from sales operations and customer service workflows to ensure SAP solutions support efficient order processing, accurate pricing, timely issue resolution, and strong customer experience.</li></ul> Project Delivery & Implementation Support<ul><li style="margin-left:0.25in">Serve as a functional advisor on designs for East Penn’s initial SAP S4H implementation.</li><li style="margin-left:0.25in">Support ERP initiatives across the full lifecycle: planning, design, build, test, training and deployment.</li><li style="margin-left:0.25in">Lead or support system integration testing (SIT) and user acceptance testing (UAT), including test case development, execution, and defect resolution.</li><li style="margin-left:0.25in">Participate in cutover planning, data validation, and go‑live activities to ensure business readiness.</li><li style="margin-left:0.25in">Provide functional support during hypercare and transition to steady‑state operations.</li></ul>    Stakeholder Engagement & Change Enablement<ul><li style="margin-left:0.25in">Act as a trusted advisor to business process owners and leadership.</li><li style="margin-left:0.25in">Communicate requirements, design decisions, and impacts clearly to both technical and non‑technical audiences.</li><li style="margin-left:0.25in">Support change management efforts by contributing to training materials, job aids, and user documentation.</li><li style="margin-left:0.25in">Enable business users to understand and accept the capabilities and limitations of ERP and integrated systems.</li><li style="margin-left:0.25in">Draw on customer‑facing communication skills to build rapport, manage expectations, and guide users through process and system changes.</li></ul> Continuous Improvement & Support<ul><li style="margin-left:0.25in">Analyze post implementation performance and recommend enhancements or process improvements.</li><li style="margin-left:0.25in">Verify that delivered solutions achieve expected business benefits and have success metrics.</li><li style="margin-left:0.25in">Support ongoing ERP enhancements, minor projects, and production issues within the assigned domain.</li><li style="margin-left:0.25in">Stay current on SAP S4H roadmap updates, ERP trends, and best practices related to the area of specialization.</li><li style="margin-left:0.25in">Engage and participate in SAP User Groups specific to the functional business line being supported.</li><li style="margin-left:0.25in">Promote and engage in enterprise data initiatives such as data governance.</li><li style="margin-left:0.25in">Apply customer‑centric thinking to identify improvements that enhance order accuracy, service levels, and overall customer satisfaction.</li></ul>

Qualifications:
 Experience & Qualifications <ul><li style="margin-left:0.25in">5+ years of hands-on SAP S4H experience is required.</li><li style="margin-left:0.25in">Participation in SAP implementation(s), upgrades, or major enhancements is preferred.</li><li style="margin-left:0.25in">Demonstrated experience supporting or working within Sales, Customer Service, or Order‑to‑Cash functions, with strong understanding of customer‑facing workflows.</li><li style="margin-left:0.25in">5+ years of experience as a Business Analyst, ERP Business Analyst or related role, specializing in a specific business domain bridging process with technology.</li><li style="margin-left:0.25in">Experience with SAP S/4HANA, Private Cloud, Integrated Business Platform (IBP).</li><li style="margin-left:0.25in">Background in sales operations, customer service, or commercial process support is strongly preferred, especially in environments where ERP systems enable customer experience and order fulfillment.</li></ul> Education/Certification <ul><li style="margin-left:0.25in">Bachelor’s degree in Business, Information Systems, or a related discipline.</li><li style="margin-left:0.25in">Equivalent level of education, training and experience may be considered.</li><li style="margin-left:0.25in">Certification specific to the Functional Domain they are aligned to (CPIM, ASCM, CCSM).</li><li style="margin-left:0.25in">SAP certification(s) in a relevant functional module.</li><li style="margin-left:0.25in">SAP Certification in a Methodology: Accelerate, Activate or RISE</li></ul> Skills & Competencies Required Competencies:<ul><li style="margin-left:0.25in">Software: Applicable enterprise apps, O365, Power BI, Project, Visio</li></ul>Required Skills:           <ul><li style="margin-left:0.25in">ERP and SAP S4H functional knowledge</li><li style="margin-left:0.25in">Business process modeling and analysis</li><li style="margin-left:0.25in">Analytical thinking and problem solving</li><li style="margin-left:0.25in">Ability to bridge business needs and technical solutions</li><li style="margin-left:0.25in">Excellent verbal and digital communication skills</li><li style="margin-left:0.25in">Strong management tendencies for projects and people</li><li style="margin-left:0.25in">Agenda preparation and leading efficient and effective meetings</li><li style="margin-left:0.25in">Ability to ascertain a good versus unacceptable customer/user experience</li><li style="margin-left:0.25in">Professional appearance and conduct</li><li style="margin-left:0.25in">Willingness to coach and be coached</li><li style="margin-left:0.25in">Self-motivated and goal oriented </li><li style="margin-left:0.25in">Strong in both independent and team atmospheres</li><li style="margin-left:0.25in">Adept at supporting the culture and heritage of our company</li></ul>

East Penn Benefits:
East Penn offers excellent benefits:<ul><li>Competitive compensation</li><li>Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium</li><li>Retirement Savings Plan with company match and a 3% employer contribution</li><li>9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually</li><li>Employee assistance program</li><li>Fitness Discounts</li><li>Promotional opportunities</li></ul>

East Penn Manufacturing - Deka Batteries

ERP Business Analyst - Sales & Customer Service

Agile Programming Methodologies

Artificial Intelligence (AI)

Best Practices

Business Skills

Certified in Production and Inventory Management (CPIM)

Coaching

Customer Experience

Customer Satisfaction

Data Collection

Data Mapping

Data Quality

Employee Benefits

Enterprise Applications

Fitness

Information Assets

Information Technology & Information Systems

Integration Testing

Leadership

Manufacturing

Metrics

Order Processing

Order/Customer Fulfillment

Performance Analysis

Power BI

Pricing

Private Cloud

Problem Solving Skills

SAP Administration

SAP ECC (fka SAP R/3 and SAP ERP)

Sales

Sales Analysis

Sales Operations

Sales/Support Engineering (SE)

Standards Strategy

System Integration (SI)

System Test

Technical/Engineering Design

Test Case

Test Plan/Schedule

Testing

Time Management

User Groups

User Interface/Experience (UI/UX)

Validation Plan

[AW]-iCims

West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. Support special projects, including business cases, market entry assessments, competitive analysis, and strategic initiatives as required, including marketing assessments of M&A opportunities.

Description: This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  Job SummaryThe Director of Financial Planning & Analysis serves as the primary financial partner to the VP of Strategic Marketing & Product Management for the Elastomer and Primary Containment operating unit. This role provides strategic financial insights, pricing analytics, portfolio economics, and decision support across the product lifecycle. The Director will lead financial modeling, forecasting, and scenario planning to inform pricing actions, investment decisions, product strategy, new product development, and margin improvement initiatives. This position requires strong analytical capabilities, business acumen, and the ability to influence senior leadership using clear, actionable financial insights.Essential Duties and Responsibilities<ul><li>Support the Product Management & Strategic Marketing team on pricing strategy, portfolio optimization, new product development, and growth investment decisions.</li><li>Analyze price realization versus budget and forecast; identify variances, trends, and opportunities to improve financial performance.</li><li>Support pricing actions, including list price increases, strategic adjustments, and customer negotiation analysis.</li><li>Track price-versus-cost recovery, margin leakage, and profitability trends across product lines and customer segments.</li><li>Lead portfolio economics analysis, including product mix, customer mix, and channel mix to understand financial drivers and inform strategic decisions.</li><li>Quantify trade-offs between growth, margin, capacity constraints, and resource allocation to guide optimization decisions.</li><li>Support SKU rationalization efforts by assessing financial contribution</li><li>Conduct financial analysis for new product economics and innovation opportunities, including NPV and ROI assessment, and profitability modeling.</li><li>Support, in partnership with E&PC product management, margin expansion initiatives by identifying pricing, cost, and product mix opportunities.</li><li>Build, maintain, and refine financial models to support scenario planning, sensitivity analysis, and business simulations.</li><li>Lead budgeting, forecasting, and long‑range planning processes for Strategic Marketing & Product Management.</li><li>Partner cross-functionally with Commercial, Operations, Supply Chain, R&D, and Corporate Finance to align financial outcomes with business strategy.</li><li>Translate complex financial data into clear, concise insights and recommendations for senior leadership.</li><li>Support special projects, including business cases, market entry assessments, competitive analysis, and strategic initiatives as required, including marketing assessments of M&A opportunities.</li></ul>Education<ul><li>Bachelor’s Degree in Finance, Accounting or equivalent experience</li></ul>Work Experience<ul><li>10 + years of relevant work experience in Financial Planning and Analysis, Finance Business Partnering, General Accounting, or other related areas in a global manufacturing/B2B environment.</li><li>10+ years demonstrated experience supporting product management, strategic marketing, commercial teams, or pricing functions.</li><li>Experience with SAP is required.</li><li>Preferred Knowledge, Skills and Abilities</li><li>Experience in Pharmaceutical or Medical Device Industry</li><li>High proficiency with Excel and financial planning tools; experience with ERP and BI/reporting systems.</li><li>Advanced financial modeling skills, including scenario planning, valuation, ROI analysis, and margin modeling.</li><li>Strong understanding of pricing, product economics, P&L management, and portfolio analysis.</li><li>Proven ability to translate complex financial data into clear, actionable insights for senior leadership.</li><li>Demonstrated success in working across multiple levels of the organization including senior leadership.</li><li>Experience working in a matrixed organization and partnering across commercial, operations, supply chain, and R&D functions.</li><li>A proven track record as an effective business partner with a strong internal customer service focus.</li><li>Strong influencing and change management skills.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Innately curious with a driven, self-starter mentality. Able to thrive in fast-paced environments with competing priorities.</li><li>Able to comply with the company’s safety policy at all times.</li><li>Able to comply with the company’s quality policy at all times. #LI-JJ1 #LI-HYBRID </li></ul>License and Certifications<ul><li>MBA, CMA and/or CPA preferred.</li></ul>Additional Requirements<ul><li>Use written and oral communication skills. Excellent communication and interpersonal skills must be coupled with public speaking, quick decision making.</li><li>Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities.</li><li>Position operates in a professional office environment. May stand or sit for extended periods of time.</li><li>Read and interpret data, information and documents.</li><li>Must maintain the ability to work well with others in a variety of situations.</li><li>Must be able to multi-task, work under time constraints, problem solve, and prioritize.</li><li>Ability to make independent and sound judgments.</li><li>Observe and interpret situations, analyze and solve problems.</li><li>Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</li></ul>Travel Requirements<ul><li>20%: Up to 52 business days per year</li></ul>Physical RequirementsSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.What We Offer<ul><li>This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week</li><li>Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.</li><li>Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.</li><li>Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.</li><li>Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.</li></ul>

Leadership in Drug Administration Systems and Components Pharmaceutical, biopharmaceutical and medical device companies around the world rely on West Pharmaceutical Services, Inc. for standard-setting systems and device components for parenterally administered medicines. 
 
 West applies proprietary materials science, formulation research and manufacturing innovation to advance the quality, therapeutic value, development speed and rapid market availability of 
 pharmaceuticals, biologics, vaccines and consumer healthcare products.

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BPR Business Analyst CAI

ERP Business Analyst - Sales & Customer Service East Penn Manufacturing - Deka Batteries

Director, Financial Planning & Analysis West Pharmaceutical Services

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