OTHER

FEED

This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. This position will research, collect, review and monitor financial data in order to build timely and accurate financial models that are able to increase company profit through enhancements of operational efficiencies and resource utilization.

Job Description SUMMARY: The Financial Analyst is responsible for providing financial analysis, budgeting, and forecasting for multiple Business Units. This position will research, collect, review and monitor financial data in order to build timely and accurate financial models that are able to increase company profit through enhancements of operational efficiencies and resource utilization. This person is someone who has excellent problem solving skills, thrives in a challenging environment, energetic, flexible, and self-motivated. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. <ul><li>Budget and cost reviews including analyzing variances between actuals, forecast, and plan, use insight to iterate on forecasts and push for operational improvements</li><li>Update forecasting and budget projections regularly</li><li>Recommends actions by analyzing and interpreting data and making comparative analyses</li><li>Financial analysis and modeling - pull and consolidate large data sets, build models from scratch and improve existing ones</li><li>Provides accurate and appropriate materials to meet the monthly close timeline</li><li>Documents key financial processes, identifies and implements process improvements</li><li>Collaborate with business leads to summarize and analyze key data</li><li>Ability to consolidate large sets of analytical data and present in an easily interpreted format to drive better business decisions</li><li>Special projects - Lead special analyses and run projects to assist leadership with decision making</li><li>Support Corporate Finance group with K12 and school financial policies, internal controls, and business processes</li></ul> Supervisory Responsibilities: This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: <ul><li>Bachelor's degree in Accounting, Finance, Mathematics, or relevant field AND</li><li>Two (2) years in relevant experience OR</li><li>Equivalent combination of education and experience</li></ul> Certificates and Licenses: None required OTHER REQUIRED QUALIFICATIONS: <ul><li>Experience and knowledge in several functions within Finance (Budgeting, Consolidation, Performance Reporting and financial analysis)</li><li>Understanding of accounting processes, procedures and internal controls</li><li>Strong research and analysis skills</li><li>Able to work well as part of a team; customer service orientation</li><li>Possess very good communication skills - written and verbal</li><li>Excellent time management and organizational skills</li><li>Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.</li><li>Ability to travel <10% of the time</li><li>Ability to clear required background check</li></ul> WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $47,075.25 - $81,268.80. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of e

Stride, Inc.

FP&A Analyst

Accounting

Accounting Close

Accounting Policies

Actuals

Analysis Skills

Background Investigation

Budget Forecasting

Budgeting

Business Processes

Communication Skills

Comparative Analysis

Compensation and Benefits

Corporate Finance

Cost Analysis

Customer Support/Service

Data Analysis

Data Sets

Finance

Financial Analysis

Financial Modeling

Financial Planning and Analysis (FP&A)

Financial Policies

Financial Projections

Forecasting

Leadership

Mathematics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Visio

Microsoft Word

Operational Improvement

Operations Processes

Organizational Skills

Performance Analysis

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Project Evaluation

Research Skills

Resource Utilization

Team Player

Time Management

University/School Policies

Variance Analysis

Willing to Travel

Writing Skills

Broadbean

FULL_TIME

UNKNOWN

Responsibilities: The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.

Company Overview:
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities:
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels. The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement. Essential Job Functions: 1. Strategic Leadership <ul><li style="margin-left:0.75in">Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.</li><li style="margin-left:0.75in">Set the strategic direction for customer service operations in alignment with broader business objectives.</li><li style="margin-left:0.75in">Develop, implement, and maintain customer service policies, procedures, and standards.</li><li style="margin-left:0.75in">Define and communicate the customer service vision and roadmap across the organization.</li></ul> 2. Team Management:<ul><li style="margin-left:0.75in">Lead, mentor, and develop customer service specialists and representatives.</li><li style="margin-left:0.75in">Identify training needs and develop programs to enhance team performance and capability.</li><li style="margin-left:0.75in">Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.</li></ul> 3. Operational Oversight:<ul><li style="margin-left:0.75in">Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).</li><li style="margin-left:0.75in">Monitor key customer service performance metrics and identify opportunities for improvement.</li><li style="margin-left:0.75in">Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.</li><li style="margin-left:0.75in">Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs.  Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases. </li></ul>4. Technology & Process Optimization:<ul><li style="margin-left:0.75in">Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.</li><li style="margin-left:0.75in">Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.</li><li style="margin-left:0.75in">Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.</li><li style="margin-left:0.75in">Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.</li><li style="margin-left:0.75in">Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.</li></ul> 5. Cross-Functional Collaboration:<ul><li style="margin-left:0.75in">Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.</li><li style="margin-left:0.75in">Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.  </li><li style="margin-left:0.75in">Represent the Customer Service function in cross-functional projects and business reviews</li></ul> 6. Budget & Resource Management:<ul><li style="margin-left:0.75in">Develop, manage, and optimize the customer service departmental budget.</li><li style="margin-left:0.75in">Ensure appropriate staffing levels, tools, and resources to meet service level expectations.</li><li style="margin-left:0.75in">Support workforce planning and capacity management based on demand trends.</li></ul> 

Qualifications:
<ul><li>Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.</li><li>Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)</li><li>Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.</li><li>Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.</li><li>Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.</li><li>Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences</li><li>Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.</li><li>Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.</li><li>High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.</li></ul>

Education/Experience:
<ul><li>Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.</li><li>10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.</li><li>Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.</li></ul>

About Hamilton:
<ul style="margin-top:0in"><li style="margin-bottom:0in">Diverse portfolio of exciting and innovative design projects.</li><li style="margin-bottom:0in">Tremendous opportunities for professional growth and advancement.</li><li style="margin-bottom:0in">Commitment to sustainable design.</li><li style="margin-bottom:0in">Competitive Compensation.</li><li style="margin-bottom:0in">Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).</li><li style="margin-bottom:0in">Solid Stable Company.</li><li style="margin-bottom:0in">Drug free workplace.</li></ul>

Modeling Jobs in Hidden Valley, NV

Resume Resources

Get noticed by top employers!

Modeling Jobs in Hidden Valley, NV

FP&A Analyst Stride, Inc.

Director of Customer Service Hamilton Company

Resume Resources