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We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.

Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: <ul><li>The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. </li><li>To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. </li><li>An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. </li></ul>What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: <ul><li>Bundled health plans such as medical, Rx, dental and vision </li><li>Company-paid life insurance for extra protection and peace of mind </li><li>Programs to stop smoking, diabetes management coaching, and on demand care options. </li><li>A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. </li><li>Paid time off from work for leisure or other hobbies. </li><li>A range of mental health services to assist you in managing daily life. </li></ul> Savers is an E-Verify employer 1623 38th St SW, Fargo, ND 58103

Savers | Value Village

Customer Service Associate

Business Model

Community Programs

Customer Experience

Customer Support/Service

Funding

Health Plan

Healthcare

Nonprofit

Prescription Drugs

Psychiatry and Mental Health

Staff Development

Training/Teaching

IRecruitee

FULL_TIME

OTHER

Technical Skills: Knowledge of the healthcare industry; expertise with data modeling & data mining; experience with data architecture, design & development, with DB2 and MS SQL DBMS, one or more OLAP/Reporting tools (Cognos and Microsoft Analysis Services, ETL tools (Cognos Data Manager or MS SQL EIS); experience with Tableau; strong knowledge of Excel, Access, and query language/software. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary The Business Intelligence Analyst is customer focused and facilitates turning data into information to drive business processes and monitoring. The position collaborates to ensure relevant analysis and complete, timely reporting is provided to meet TriWest business needs and our contract requirements. Facilitates meetings, identifies, collects, organizes and prioritizes data requirements and business processes changes to meet reporting and visualization requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change, and technology application.Education & Experience Required: • Bachelor's degree in Business or any other relevant degree or equivalent experience • If supporting TRICARE contract, must be a U.S. Citizen • If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • 3 - 5 years of experience in a Business Analyst or data analysis role • Advanced knowledge of Business Intelligence tools (e.g. Tableau, SSRS, SAS) • Experience with process flow documentation and design • Moderate SQL development skills Preferred: • 2 - 5 years of experience in a healthcare operations environment • Experienced Tableau user • Experience with statistical analysis tools (e.g. SAS, R, etc.) • Clinical analytics experience • Call Center reporting experience • Healthcare Claims reporting experience • Experience developing Tableau dashboards • Experience with geo-spatial analysis tools (e.g. ESRI)Key Responsibilities • May lead project team assignments of moderate scope requiring expert technical skills or good understanding of business functions. Collaborates with others teams within the organization to develop and implement data-driven solutions. • Key member of business insights team requiring expert technical skills or good understanding of business functions. Documents the reporting process; works collaboratively with team members. • Responds under short turnaround times to provide data and answer detailed questions on data and trends. • Effectively educates end users on what reports mean by telling the story behind the report. • Develops, delivers and maintains quality IT solutions to support business processes, in line with IT guidelines and architectures. • Balances clients' business requirements and preferred technical architecture. Recommends creative and innovative solutions to business or technical problems. Provides client support for operation systems consistent with service level agreements (SLA's). Ensures work is technically sound and in compliance with established quality and timeliness standards. • Simplifies or eliminates low value-added work processes. • Takes active steps to increase understanding of client's business environment, priorities and processes, and emerging technology issues. • Delivers analysis/reporting product and support while managing clients' expectations. Interfaces with customer and other departments to ensure project objectives are achieved. Interacts with vendors on routine testing matters. • Analyzes and identifies core business processes for application design. • Communicates issues openly, honestly, and timely with peers, management and customers. • Prepare and present new initiatives to senior leadership to help obtain buy-in and support. • May work with vendors to clarify and resolve tool/software functionality issues. • Participates in the definition, implementation, and execution of best-practices. • Regular and reliable attendance is required.Competencies Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Technical Skills: Knowledge of the healthcare industry; expertise with data modeling & data mining; experience with data architecture, design & development, with DB2 and MS SQL DBMS, one or more OLAP/Reporting tools (Cognos and Microsoft Analysis Services, ETL tools (Cognos Data Manager or MS SQL EIS); experience with Tableau; strong knowledge of Excel, Access, and query language/software.Working Conditions Working Conditions: • Availability to work any shift • Works within a standard office environment, with minimal travel • Extensive computer work with prolonged sittingCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul> TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $90,000 - $100,000 per year.Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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Customer Service Associate Savers | Value Village

Business Intelligence Analyst TriWest Healthcare Alliance

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