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This position is part of the Operations and Customer Service function, which supports day-to-day facility operations by ensuring service requests are accurately logged, dispatched, tracked, and resolved. As a CBRE Customer Service Representative, you will provide front-line support for a major telecommunications client by responding to facility-related service requests and inquiries across multiple channels.

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Job Details Job Title: Customer Service Representative Job Information Job Family / Function: Operations / Customer Service Location: Greenville, TX (Onsite) Shift Schedule: Sunday - Thursday, 5:30 AM - 2:00 PM Pay Rate: $17.75 per hour About the Role As a CBRE Customer Service Representative, you will provide front-line support for a major telecommunications client by responding to facility-related service requests and inquiries across multiple channels. You will play a key role in ensuring a high level of customer satisfaction in a fast-paced, service-driven environment. This position is part of the Operations and Customer Service function, which supports day-to-day facility operations by ensuring service requests are accurately logged, dispatched, tracked, and resolved. You will act as a central point of contact between customers, vendors, and internal teams to ensure timely and effective issue resolution. This position is based onsite in Greenville, TX and follows a Sunday through Thursday early shift schedule. What You'll Do <ul><li>Answer incoming service requests via phone, chat, email, and online systems related to facility and maintenance issues </li><li>Generate and dispatch service request work orders to vendors for completion </li><li>Schedule conference rooms and audio-visual equipment as requested </li><li>Respond to customer inquiries and concerns and follow up to ensure customer satisfaction </li><li>Update the Computer Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate and timely service information </li><li>Contact customers to obtain additional details and clearly communicate work order processes and next steps </li><li>Run, review, and distribute customer service and performance reports as needed </li><li>Assist with training new hires and temporary employees on CMMS, customer service systems, and call center procedures as required </li><li>Provide informal guidance and support to team members when needed </li><li>Perform other duties as assigned to support operational needs </li></ul>What You'll Need <ul><li>High School Diploma or GED required </li><li>Minimum of two (2) years of related experience; call center experience preferred </li><li>Intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook) </li><li>Ability to type 45-50 words per minute </li><li>Strong written and verbal communication skills with the ability to handle inquiries and resolve complaints professionally </li><li>Basic analytical and problem-solving skills with the ability to follow standard procedures </li><li>Ability to work independently while managing multiple tasks in a fast-paced environment </li></ul>Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Employment is contingent upon the successful completion of CBRE pre-employment screening, which may include a criminal background check, employment verification, drug screen, and other job-related assessments, in accordance with applicable laws. Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 400 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. As an employee at CBRE, you have the freedom to make your own path. Your career is in your own hands; there’s no need to wait to be shown the way. "It’s about how well you perform, not just how long you’ve worked here and you're encouraged to take intelligent risks and explore new ideas and innovations. Our scale gives you mobility and a broader choice of opportunities. You'll always have a team behind you.

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Customer Service Coordinator - First Shift CBRE

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