Boulder City, NV3 days ago
The duties of the Customer Service Representative are as follows: Greeting passengers on arrival at the airport, Answering any questions passengers might have about their tour (flight), Checking in bookings and issuing boarding passes, Keeping passengers updated on any changes to flight(tour) information, Directing passengers to the correct gate for their flight, Weighing and checking in luggage, Responding in a calm and professional manner to customer complaints, Auditing Flight manifests for accuracy, Following security procedures, Must be able to independently manage customer service resolutions. Must also have previous experience with customer service resolutions regarding refunds, changes in flight information, flight rescheduling, and be able to work directly with the accounting department.