FULL_TIME

FEED

YEAR

This position works closely with borrowers, loan originators, underwriters, closing manager, attorneys, appraisers, and quality control to deliver a smooth and timely lending experience. The Mortgage Loan Processor plays a critical role in guiding mortgage applications from origination through closing by ensuring all documentation is complete, accurate, and compliant with internal policies and regulatory requirements.

Because Seamen’s remains a relatively small Community Bank, it is expected that all employees will contribute above and beyond the duties that are listed in any “job description” or “posting.”  In addition to the duties listed below, all employees are expected to perform any function necessary within the scope of expertise and authority to provide the highest level of customer service and to increase the productivity of the Bank. It is expected that all employees will continually strive to improve, by educational resources made available, especially regarding security and compliance procedures.<div style="border-bottom:solid 1.5pt;padding:0in 0in 1pt 0in"></div> Summary:  The Mortgage Loan Processor plays a critical role in guiding mortgage applications from origination through closing by ensuring all documentation is complete, accurate, and compliant with internal policies and regulatory requirements. This position works closely with borrowers, loan originators, underwriters, closing manager, attorneys, appraisers, and quality control to deliver a smooth and timely lending experience. Primary Responsibilities Loan File Management:<ul><li style="margin-left:8px">Review mortgage applications for completeness and accuracy</li><li style="margin-left:8px">Establish and maintain organized loan files from application through closing </li><li style="margin-left:8px">Collect, verify, and upload required borrower documentation including income, assets, credit, liabilities, and property information into the Loan Originations System (LOS)</li><li style="margin-left:8px">Track loan progress and ensure files progress efficiently through each stage of the pipeline  </li></ul><div style="margin-left:8px">Borrower & Third-Party Communication:</div><ul><li style="margin-left:8px">Serve as point of contact for borrowers during the application to closing phase </li><li style="margin-left:8px">Request outstanding conditions and documentation in a professional and timely manner</li><li style="margin-left:8px">Communicate with attorneys, insurance agents, and employers as needed </li><li style="margin-left:8px">Provide regular updates to loan officers, management, and customers regarding file status</li></ul>Underwriting Support: <ul><li style="margin-left:8px">Prepare and complete files for underwriting submission </li><li style="margin-left:8px">Ensure receipt of all necessary documentation needed to verify information stated in the loan application and required for underwriting analysis</li><li style="margin-left:8px">Review files prior to closing to help ensure all underwriting conditions and compliance requirements have been satisfied</li><li style="margin-left:8px">Ensure conditions are cleared accurately prior to clear to close </li><li style="margin-left:8px">Escalate issues or potential delays to management when necessary</li></ul> Loan Closing Support: <ul><li style="margin-left:8px">Assist as needed, with coordinating closing dates, times, and documentation with attorneys, title companies, borrowers, and loan officers</li><li style="margin-left:8px">Provided needed support in preparing files for closing document generation and funding review</li><li style="margin-left:8px">Help monitor closing pipelines to ensure timely and efficient closings </li><li style="margin-left:8px">Serve as a backup resource for certain closing related administrative functions as needed </li></ul>Compliance & Quality Control: <ul><li style="margin-left:8px">Ensure loan files meet regulatory and disclosure requirements, including TRID and other applicable mortgage regulations </li><li style="margin-left:8px">Verify data accuracy in the LOS</li><li style="margin-left:8px">Maintain confidentiality of customer information and bank records</li><li style="margin-left:8px">Assist with quality control reviews, and post-closing requests as needed</li></ul> Other Responsibilities: <ul><li style="margin-left:12px">Provide backup coverage for other residential loan processing team members and maintain up to date knowledge regarding loan functions </li><li style="margin-left:12px">Assist in preparing, maintaining, and gathering documentation as needed/requested for internal and external audits  </li><li style="margin-left:12px">Other miscellaneous day to day duties as instructed by a manager or supervisor</li></ul> Qualifications: <ul><li style="margin-left:8px">High School diploma or equivalent required; associate or bachelor’s degree preferred</li><li style="margin-left:8px">2+ years of mortgage processing, banking, lending, or related financial services experience </li><li style="margin-left:8px">Strong understanding of residential mortgage documentation and workflow</li><li style="margin-left:8px">Excellent organizational skills and attention to detail</li><li style="margin-left:8px">Strong verbal and written communication skills</li><li style="margin-left:8px">Ability to prioritize multiple files and deadlines in a fast-paced environment</li><li style="margin-left:8px">Proficiency with Microsoft Office and LOS and lending systems</li><li style="margin-left:8px">Familiarity with Fannie Mae, portfolio, and home equity products</li><li style="margin-left:8px">Knowledge of mortgage compliance regulations and disclosures</li><li style="margin-left:8px">Experience working in a community bank or local lending market, preferred </li></ul> Skills & Competencies: <ul><li style="margin-left:8px">Customer service mindset</li><li style="margin-left:8px">Strong follow up skills </li><li style="margin-left:8px">Accuracy and problem-solving ability</li><li style="margin-left:8px">Time management</li><li style="margin-left:8px">Team collaboration</li><li style="margin-left:8px">Professional communication</li><li style="margin-left:8px">Ability to work independently </li><li style="margin-left:8px">Adaptability and willingness to learn</li></ul>Pay range: $35.90/hr - $46.51/hr Seamen’s Bank is a Federal contractor and an Equal Opportunity Employer. Seamen’s Bank is collecting demographic data from applicants and employees to ensure nondiscrimination in all aspects of employment as well as for federal and/or state reporting purposes. In addition, we are subject to Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment protected veterans. In order to comply with these laws, Seamen’s Bank invites applicants to voluntarily self-identify their gender, race/ethnicity and protected veteran status. Seamen’s Bank does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, pregnancy, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  Powered by JazzHR

SEAMEN'S BANK

Mortgage Loan Processor

Administrative Skills

Affirmative Action

Communication Skills

Community Banking

Customer Support/Service

Detail Oriented

Develop and Maintain Customers

Documentation

Establish Priorities

External Audit

Fannie Mae (FNMA)

File Management

Financial Services

Follow Through

Funding

Government Contracts

High School Diploma

Insurance

Internal Audit

Loan Processing

Loans

Mail Processing

Microsoft Office

Mortgage

Mortgage Lending

Mortgage Regulations

Organizational Skills

Post Closing

Presentation/Verbal Skills

Problem Solving Skills

Productivity Management

Quality Control

Regulatory Compliance

Residential Mortgages

Time Management

Training/Teaching

Underwriting

Writing Skills

partner JazzHR

OTHER

Customer Liaison Support: Complete a comprehensive review of the loan application to gain an understanding of the loan scenario, confirm accuracy and completeness of information collected including income, employment, property and vesting information and complete liaison call out review form. This individual serves as a key point of contact for customers and internal partners while ensuring applications are accurately reviewed, documented, and prepared for underwriting.

Rockland Trust is hiring a Home Equity Loan Processor/Liaison I, a dual-role position responsible for supporting both the Customer Liaison and Home Equity Processing teams. This individual serves as a key point of contact for customers and internal partners while ensuring applications are accurately reviewed, documented, and prepared for underwriting. This role requires strong communication, attention to detail, and a commitment to compliance and customer experience.Key Responsibilities:Customer Liaison Support: Complete a comprehensive review of the loan application to gain an understanding of the loan scenario, confirm accuracy and completeness of information collected including income, employment, property and vesting information and complete liaison call out review form<ul style="list-style-type:disc"><li style="margin-bottom:0in">Make timely outbound calls to home equity applicants to welcome customers, collect data, confirm product and customer information, set expectations and answer questions</li><li style="margin-bottom:0in">Answer incoming calls from customers and retail partners, providing timely and professional support</li><li style="margin-bottom:0in">Serve as a knowledgeable resource to guide customers and retail partners through the home equity application process </li><li style="margin-bottom:0in">Escalate complex issues or concerns as appropriate</li></ul>Processing Support:<ul style="list-style-type:disc"><li style="margin-bottom:0in">Review home equity applications for completeness and accuracy</li><li style="margin-bottom:0in">Prepare and deliver required disclosures in accordance with regulatory timelines</li><li style="margin-bottom:0in">Collect and review supporting documentation needed for underwriting (income, assets, property information, etc.)</li><li style="margin-bottom:0in">Maintain accurate and up-to-date loan files within internal systems</li><li style="margin-bottom:0in">Partner closely with Underwriting to ensure files are submission-ready</li></ul>Compliance & Quality:<ul style="list-style-type:disc"><li style="margin-bottom:0in">Ensure all activities are performed in adherence to regulatory requirements, bank policies, and internal procedures</li><li style="margin-bottom:0in">Maintain strict confidentiality of customer information and follow clean desk and data security protocols</li><li style="margin-bottom:0in">Meet established service level agreements (SLAs), productivity, and quality standards</li><li>Stay current on home equity products, regulations, workflow and digital processes</li></ul>Qualifications:<ul style="list-style-type:disc"><li style="margin-bottom:0in">High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li style="margin-bottom:0in">1–2 years of experience in banking, lending, customer service, or a related field preferred</li><li style="margin-bottom:0in">Strong verbal and written communication skills</li><li style="margin-bottom:0in">Excellent attention to detail and organizational skills</li><li style="margin-bottom:0in">Ability to manage multiple priorities in a fast-paced environment</li><li style="margin-bottom:0in">Proficiency with Microsoft Office and ability to learn internal systems</li><li>Eligible to register with the National Mortgage Licensing System & Registry (NMLS) and maintain registration with NMLS as a registered Mortgage Loan Originator.</li></ul>Core Competencies:<ul style="list-style-type:disc"><li style="margin-bottom:0in">Customer-focused mindset</li><li style="margin-bottom:0in">Strong communication and interpersonal skills</li><li style="margin-bottom:0in">Attention to detail and accuracy</li><li style="margin-bottom:0in">Time management and adaptability</li><li style="margin-bottom:0in">Team collaboration and willingness to cross-train</li></ul>Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more! At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<img alt=" " height="1" src="https://ars2.equest.com/?response_id=ed68157aae2488e45aebea07bfc2249c&view" width="1"/>

Mortgage Jobs in Centerville, MA

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Mortgage Jobs in Centerville, MA

Mortgage Loan Processor SEAMEN'S BANK

Home Equity Loan Processor/Customer Liaison I Rockland Trust

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