Prepares death certificates, reports and documents + Completes required permits and or certificates + Prepares and processes Veteran’s Paperwork + Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules + Receives and processes payments and contracts + Processes accounts payable transactions + Assists with the preparation of obituaries + Assists with ordering merchandise and tracking inventory + Acts as backup to Receptionist + Greets family members and friends + Communicates client family’s needs promptly and accurately to the appropriate staff member + Conveys a sense of concern and empathy with client family members at all times + Responds to customer inquiries via telephone, internet and in person + Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM** **Requirements** **Education** + High School or equivalent **Experience** + 1 - 2 years of experience in an office clerical or customer service capacity required **Knowledge, Skills and Abilities** + Working knowledge of office equipment + MS Office Suite experience preferred + Basic mathematics skills required + Good verbal and written communication skills + Strong organizational skills and detail oriented + High level of compassion and integrity + Ability to maintain confidentiality **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families. Duties include greeting the public and providing information on services offered in a polite manner with a goal to meet and exceed customer expectations.