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Job Description The Visitor Services Manager collaborates across the Museum to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels. Work with Education and other departments that organize special events and programs (member events, films, performances, etc.) to assure the timely and appropriate reception for groups and individuals with reservations.

Job Description The Visitor Services Manager collaborates across the Museum to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels. This position is central to the advancement of audience loyalty, encouraging membership sales, and attracting both new and repeat visitors through close collaboration with Public Operations. The role encompasses the operation of the Gallery Desk and training of staff, gallery attendants, and volunteers; the continual enhancement of a museum-wide commitment to a visitor-centered experience; and volunteer recruitment. This position directly reports to the Assistant Director of Public Operations. This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered. Key Responsibilities VISITOR EXPERIENCE (75%) Recruit, train, schedule, and mentor visitor services staff. Manage an active training and communication system for VS staff and volunteers to stay informed and updated on current and upcoming exhibitions, programs, and other museum activities. Develop, implement and maintain procedures for the admission ticketing system. Includes working with Finance and IT to ensure terminal set-up, reliability, and security of all data and transactions. Lead the daily operations of the admissions desks with a focus on excellent customer service including response to visitor complaints and other feedback. Work in the store week and/or weekend days, open to close. Event staffing, includes occasional after-hours and weekend. Schedule and manage part-time staff (weekend and part of week days). Work with Education and other departments that organize special events and programs (member events, films, performances, etc.) to assure the timely and appropriate reception for groups and individuals with reservations. Includes selling memberships and promoting the benefits of all membership levels. Maintain inventory, merchandising, sales, POS maintenance. Report weekly sales and purchase needs to Public Operations. Be in accordance with ISU Financial and HR policies. VOLUNTEER PROGRAM (15%) Organize and coordinate volunteer recruitment. Promote volunteer opportunities and support volunteer placement in other museum departments. Work with other departments to help coordinate an annual volunteer recognition program and maintain records for the annual report. ADMINISTRATION (10%) Manage Director's travel and purchase transactions, facilitate appointment scheduling, communicate Director's schedule with staff. Assist with logistics for Advocacy Board meetings. Assisting staff with general clerical tasks (scheduling, trainings, vehicle reservations, etc). Assisting with new employee on-boarding. Distributing incoming mail and packages. Preparing outgoing mail and packages. Maintaining general office equipment (i.e. toner, copy machine, printer paper, office supplies). Answering main Museum phone line, taking messages, facilitating appointments. * Event administrative work (reserving space, speaker contracts, arranging caterings).

Idaho State University

Visitor Services Manager, Idaho Museum of Natural History (3175)

Board Meeting

Communication Systems

Copying Machines

Customer Support/Service

Educational Administration

Equipment Maintenance/Repair

Event Management

Finance

Financial Policies

Information/Data Security (InfoSec)

Inventory Levels

Inventory Management

Logistics

Merchandising

Office Equipment

Operations

Printers

Procedure Implementation

Record Keeping

Revenue/Sales Reporting

Sales

Schedule Development

Staff Training

Time Management

Volunteer Management

OTHER

A strong sense of empathy will enhance your interactions, helping build a welcoming atmosphere, while organizational skills will support you in maintaining the museum's exhibits and preparing for upcoming events. First and foremost, a sharp observational eye is crucial-keeping your senses alert ensures the safety of our treasured exhibits, much like the vigilant characters from the hit movie *Night at the Museum.*

HOUR

Join Zushi Self Defense as our Night Watchman Museum and immerse yourself in an exhilarating environment! Picture yourself safeguarding history while honing your skills in safety and discipline, all in a fun and flexible setting. Get ready to embrace the thrill of working in a unique space where every night holds new surprises and challenges.As a key player in our high-performance team, you'll earn a competitive pay rate starting at $18 per hour. Each shift promises a blend of energy, professionalism, and the chance to contribute to an extraordinary cause. If you're a problem solver with a passion for ensuring safety, apply now and embark on an unforgettable adventure with Zushi Self Defense!<h3 style="text-transform:uppercase">Zushi Self Defense: Our Mission</h3>A group of guys being dudes!<h3 style="text-transform:uppercase">Make a difference as a Night Watchman Museum</h3>As a Night Watchman Museum at Zushi Self Defense, your daily expectations will be both engaging and dynamic. You'll monitor museum exhibits, ensuring every artifact is safe and secure while remaining vigilant against any potential disturbances. Your nights will consist of conducting regular patrols, keeping a keen eye on the space, and maintaining an atmosphere of safety. Communication is key; you'll liaise with staff and report any unusual observations or concerns. You'll also be tasked with creating a welcoming environment, engaging with any late-night visitors in a friendly manner.Additionally, you will assist in setting up for any upcoming events and ensuring that the museum is ready for visitors by morning. Your role is integral to fostering a sense of safety and excitement, embodying our core values of empathy and confidence building in every interaction.<h3 style="text-transform:uppercase">Does this sound like you?</h3>To thrive as a Night Watchman Museum at Zushi Self Defense, you'll need a unique blend of skills and attributes. First and foremost, a sharp observational eye is crucial-keeping your senses alert ensures the safety of our treasured exhibits, much like the vigilant characters from the hit movie *Night at the Museum.* Adaptability and problem-solving skills will prepare you for any unexpected surprises that come to life during your shifts. Familiarity with basic security tools and technology will aid in monitoring the premises effectively.Excellent communication skills are essential, as you'll interact with team members and curious visitors alike. A strong sense of empathy will enhance your interactions, helping build a welcoming atmosphere, while organizational skills will support you in maintaining the museum's exhibits and preparing for upcoming events. Become a vital protector of history, and let your passion shine through!Knowledge and skills required for the position are:<ul><li>Things coming alive at night like the hit movie Night at the Museum</li></ul><h3 style="text-transform:uppercase">Are you ready for an exciting opportunity?</h3>We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today! Job Posted by ApplicantPro

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Museum Jobs in Idaho

Visitor Services Manager, Idaho Museum of Natural History (3175) Idaho State University

Night Watchman Museum **Zushi Self Defense

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