Ability to: reserve a hotel room for overnight stays and travel multiple times a month within South Dakota; configure, install, and maintain edge routers, firewalls, switches, wireless access points, wireless bridges, and cellular boosters; maintain in use, in stock, and retired network hardware inventory in ServiceNow; be familiar with features of network management tools from Juniper, Cisco, Fortinet, HP Aruba, and Ubiquiti; analyze firewall, switch, and wireless logs and reports using built in tools or Solarwinds; be familiar with and comfortably use CLI commands on network hardware; proactively search for software updates for network management servers and network devices; lead change requests for software upgrades, certificate renewals, and hardware replacements during maintenance windows; attend meetings, conferences, and site visits with school districts; be familiar with and be able to train school districts on Fortinet content filter features; troubleshoot and solve network problems; ability to collect and review packet captures in research and troubleshooting efforts; interact with and hold accountable hardware vendors and resellers on technical support cases, quotes, and purchase orders; be on call for one week approximately four times a year; knowledge of IP addressing using Control Panel or Command Prompt; coordinate activities with clients and contractors; communicate information concisely and accurately, both oral and written; work in a team environment and independently; create and update technical documentation including network layouts using Microsoft Visio; use good judgment of State computers and networks to safeguard the organization's data; maintain composure during stressful events and conversations; interact with other technology disciplines and teams to implement or fix cross-supported systems; understand project management responsibilities such as communication, organization, and deadlines; and, work quickly to complete the responsibilities of the position without heavy oversight. Knowledge of: Transport Control Protocol (TCP) and User Defined Protocol (UDP); Internet Protocol version 4 (IPv4) and subnetting; Wide Area Networks (WANs), Local Area Networks (LANs), and Virtual Local Area Networks (VLANs); static and dynamic routing protocols such as BGP and OSPF; Network Address Translation (NAT); Virtual Private Networks (VPNs); wireless technologies such as 802.11 and Bluetooth and wireless security such as 802.1x and WPA; customer service techniques and principles; Microsoft Excel, OneNote, Outlook, PowerPoint, SharePoint, Teams, Visio, and Word; Windows Server Active Directory and DHCP; ServiceNow Service Management; and, network tools such as Junos Space, FortiManager, FortiAnalyzer, Cisco Wireless Controller, Cisco Catalyst Center, Ubiqitui UISP, ClearPass Policy Manager, Solarwinds.