This is a senior technical contributor role for a leader who can credibly assess architecture, troubleshoot ability, diagnosability, operational workflows, and product readiness across complex networking domains including routing, switching, cloud-managed networking, SD-WAN, security-adjacent workflows, and AI-driven support experiences. This role sits at the intersection of Serviceability, Technical Support, Voice of the Customer, NPI, Product Management, and Engineering, and is accountable for turning field pain points, support case trends, escalations, and customer feedback into actionable product requirements, serviceability enhancements, and measurable customer experience improvements.