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The Field Service Technician Senior is a mentorship role helping to coordinate a team of field service technicians who provide technical support for healthcare professionals’ hardware and software systems. The Senior Field Service Technician will be responsible for on-site installation, preventative maintenance, routine repair, and will act as the main customer contact on technical and service-related problems.

Description Summary:The Field Service Technician Senior is a mentorship role helping to coordinate a team of field service technicians who provide technical support for healthcare professionals’ hardware and software systems. This role involves coordinating IT projects and ensuring the smooth functioning of computer systems and peripherals, software applications, troubleshooting, and user support. Additionally, this position requires performing advanced customer support activities for equipment and system products, such as wiring, cabling, and complex equipment. The Senior Field Service Technician will be responsible for on-site installation, preventative maintenance, routine repair, and will act as the main customer contact on technical and service-related problems. The ideal candidate will have formal technical training beyond high school, at least four years of related experience, and knowledge of operational systems, though not as in-depth as a field engineer. This position requires strong leadership and communication skills, as well as the ability to work collaboratively with other team members.Responsibilities: <ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>Provide technical support for desktop computers, laptops, tablets, printers, and other peripherals used in healthcare settings.</li><li>Provide effective Customer Service by being courteous, polite, and friendly toward others.</li><li>Install and configure enterprise applications and updates, as well as other software applications.</li><li>Troubleshoot and resolve software issues for medical applications, as well as common software such as Microsoft Office and Adobe Creative Suite.</li><li>Install and configure enterprise applications and updates, as well as other software applications.</li><li>Assist with network connectivity and access issues.</li><li>Maintain an accurate inventory of non-medical hardware and software assets.</li><li>Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues. Reporting includes a status and problem documentation summary within the problem management system.</li><li>Follow established policies, procedures and standards defined by the Information Services.</li><li>Assist in the support and maintenance of the telecommunication systems. Demonstrate good teamwork on assigned projects through actions and job performance.</li><li>Identify and escalate more complex issues to leadership.</li><li>Troubleshoot and resolve issues with Active Directory and domain rights issues.</li><li>Provide guidance and mentoring of less experienced team members.</li><li>Adaptable and able to adjust to changing circumstances and priorities, maintaining a positive and productive attitude.</li><li>Detail oriented: Pays close attention to details, ensuring accuracy and thoroughness in all aspects of work.</li><li>Self-motivated by demonstrating a proactive approach to tasks and challenges, consistently seeking ways to improve processes and outcomes.</li><li>Strong organizational and time management skills</li><li>Create and maintain documentation related to field service operations.</li><li>Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.</li><li>Track and document the hardware and software inventory.</li><li>Troubleshoot and resolve issues with Active Directory and domain rights issues</li><li>Provide guidance and mentoring of less experienced team members.</li><li>Independently managing small-scale IT projects, including equipment deployments, system upgrades, and infrastructure setups.</li><li>Coordinating and executing departmental moves, ensuring that all technology components—such as workstations, printers, phones, and network connections—are relocated and reconfigured with minimal disruption to operations.</li><li>Effective communication, planning, and collaboration with other departments are essential for success in this responsibility.</li><li>Must have strong problem-solving skills and ability to troubleshoot technical issues.</li><li>Must have excellent communication and customer service skills.</li><li>Must have the ability to lead and manage a team, as well as work independently and manage priorities.</li><li>This position requires regular travel to customer sites; therefore, candidates must possess a valid driver’s license and maintain an acceptable driving record in accordance with company policy. A motor vehicle record (MVR) check may be conducted prior to employment and periodically throughout the duration of employment to ensure continued compliance.</li><li>The Field Services Technician must be available to participate in an extended on-call rotation to support after-hours responses to urgent clinician needs. This includes evenings, weekends, and holidays, as required, to ensure timely service and minimal disruption to patient care.</li><li>Must be able to lift up to 50 pounds.</li><li>Must be able to climb ladders and work in confined spaces.</li></ul>Job Requirements: Education/Skills • Associate degree in Information Technology, Computer Science, or related field preferred. • Knowledge of medical software applications and systems, such as Electronic Health Record (EHR) and Picture Archiving and Communication System (PACS). • Familiarity with HIPAA regulations and other healthcare industry standards.Experience • 3-5 years of experience in desktop support or related field, with a focus on healthcare IT preferred. • Project coordination or management experience preferred.Licenses, Registrations, or Certifications • NAIn accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-FridayWork Type: Full Time

In 1999, two historic Catholic charities became one, forming CHRISTUS Health and creating a unique purpose in the modern health care market - to take better care of people. To extend the healing ministry of Jesus Christ, the mission that the Sisters of Charity Health Care system and Incarnate Word Health system shared for more than a century, is now also the mission of CHRISTUS Health. Ranked among the top 10 Catholic health systems in the United States by size, the CHRISTUS Health system includes more than 40 hospitals and facilities in seven U.S. states, Chile and six states in Mexico, with assets of more than $4.6 billion. Whether seeking care in Alexandria Louisiana, or Coahuila, Mexico, patients discover that the healing spirit is alive at CHRISTUS Health.

CHRISTUS Health

Field Service Technician Senior - IM Regional Operations

Communication Skills

Computer Science

Computer Systems

Computer Workstations

Corporate Policies

Customer Support/Service

Desktop Administration

Desktop PC

Detail Oriented

Documentation

Driver's License

Electrical Wiring

HIPAA (Health Insurance Portability and Accountability Act)

Health Information Technology

Healthcare

Healthcare Software

Help Desk

Identify Issues

Industry Standards

Information Technology & Information Systems

Inventory Management

Laptop PC

Leadership

Lift/Move 50 Pounds

Maintenance Services

Medical Record System

Mentoring

Microsoft Active Directory

Network Connectivity

On Call

On Site Support

Organizational Skills

Patient Care

People Management

Peripheral Hardware

Picture Archiving and Communication System (PACS)

Policy Development

Preventative Maintenance

Printers

Problem Solving Skills

Procedure Development

Process Improvement

Project/Program Coordination

Regulations

Sales/Support Engineering (SE)

Secondary School

Software Administration

Standards Development

Systems Administration/Management

Systems Maintenance

Team Lead/Manager

Team Player

Technical Support

Telecommunications

Time Management

Training/Teaching

Willing to Travel

FEED

This role focuses on the production of construction-ready engineering drawings and design deliverables for public infrastructure projects, including water distribution, wastewater collection, pump stations, treatment facilities, drainage, and utility systems. Design and develop municipal water and wastewater infrastructure projects (pump stations, treatment plants, pipelines, drainage, and utilities) .

Position OverviewWe are seeking a Civil / Water Resources Engineer with strong hands-on experience in municipal water and wastewater design. This role focuses on the production of construction-ready engineering drawings and design deliverables for public infrastructure projects, including water distribution, wastewater collection, pump stations, treatment facilities, drainage, and utility systems.This position offers a clear growth path from design engineering into project management, with increasing responsibility for client interaction, field coordination, and independent project delivery.Key Responsibilities<ul><li>Design and develop municipal water and wastewater infrastructure projects (pump stations, treatment plants, pipelines, drainage, and utilities) </li><li>Produce detailed engineering drawings using AutoCAD and Civil 3D at an individual workstation </li><li>Prepare construction-ready design packages, including plans, profiles, grading, and utility layouts </li><li>Support senior engineers with project execution, scheduling, and technical deliverables </li><li>Participate in client meetings, site visits, and field troubleshooting as experience grows </li><li>Assist in conceptual planning and engineering analysis for municipal infrastructure projects </li><li>Contribute to projects within a $90M+ active construction portfolio</li><li>Develop into independent project management responsibilities over time </li></ul>Required Qualifications<ul><li>Bachelor's degree in Civil Engineering (or closely related field) </li><li>Active EIT certification required (PE preferred) </li><li>5–7 years of relevant experience preferred (strong design-focused candidates considered) </li><li>Hands-on experience in municipal water and/or wastewater design</li><li>Proficiency in AutoCAD and Civil 3D for civil design production </li><li>Ability to work onsite and independently produce engineering drawings </li><li>Experience with construction documents for public infrastructure projects </li></ul>Preferred Experience<ul><li>PE license (Texas PE strongly preferred) </li><li>Experience transitioning from design engineering into project or construction management </li><li>Field or construction experience on municipal utility projects (inspection, support, or site engineering) </li><li>Background in civil/site development with significant water/wastewater exposure </li><li>Experience working in consulting engineering or municipal utility environments </li></ul>Technical Skills<ul><li>AutoCAD (Intermediate – Daily production use) </li><li>Civil 3D (Intermediate – Civil modeling, grading, pipe networks, plan production) </li><li>Municipal water/wastewater systems design </li><li>Construction documentation and engineering deliverables </li></ul>Additional InformationThis is a long-term opportunity with a well-established engineering organization with a 55-year history and a strong municipal infrastructure portfolio. The role offers significant career growth potential, including advancement into project management, client relationship ownership, and potential long-term leadership opportunities.

BlackStar

Civil Engineer – Water / Wastewater Design

3D Design

Analysis Skills

AutoCAD

Civil Engineering

Construction

Construction Design

Construction Document Set

Construction Management

Customer Relations

Customer Relationship Management (CRM)

Engineer in Training (EIT)

Engineering Consulting

Engineering Drawing

Professional Engineer

Project Design

Project Execution

Project Schedule

Project/Program Management

Pumps

Technical Delivery

Technical/Engineering Design

Manatal

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Field Service Technician Senior - IM Regional Operations CHRISTUS Health

Civil Engineer – Water / Wastewater Design BlackStar

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