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Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. The Area Director of Revenue Management is responsible for identifying and maximizing revenue opportunities across transient, group, and contracted business, while recommending and maintaining pricing, positioning, and inventory controls across all channels.

Viceroy Hotels:
<p style="margin:0px">Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. </p>

Location:
<p style="margin:0px"><img alt="Viceroy Le Meridien Delfina Santa Monica" src="https://highgate.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=503786&hashed=569130587"/></p><p style="margin:0px">Hyatt Centric Santa Monica</p>

Overview:
<p style="margin-bottom:6pt">We are seeking an accomplished Area Director of Revenue Management to join the Hyatt Centric Delfina and Viceroy Santa Monica team. </p><p style="margin-bottom:6pt">As a member of the Executive Committee, this role champions and implements market strategies that deliver products and services that meet or exceed the needs and expectations of our target guests and property colleagues.</p><p style="margin-bottom:6pt">The Area Director of Revenue Management is responsible for identifying and maximizing revenue opportunities across transient, group, and contracted business, while recommending and maintaining pricing, positioning, and inventory controls across all channels. The role also leads forecasting, opportunity analysis, and the processes that maximize revenue and profit from existing and future demand.</p>

Responsibilities:
<h2>Pricing, Inventory, and Channel Management</h2><ul><li style="margin:0in 0in 2pt 0.25in">Establish pricing levels across all segments and room types; own daily pricing and inventory processes.</li><li style="margin:0in 0in 2pt 0.25in">Set and manage yield controls and rate restrictions to maximize revenue across all distribution channels.</li><li style="margin:0in 0in 2pt 0.25in">Ensure all distribution channels have accurate content, rate loading, and inventory maintenance; conduct audits to confirm sell strategy is correctly applied in all channels.</li><li style="margin:0in 0in 2pt 0.25in">Monitor and analyze competitors daily and weekly through shop reports and online sources to identify selling strategies and market trends.</li><li style="margin:0in 0in 2pt 0.25in">Develop and maintain relationships with OTA market managers and other local revenue leaders to optimize opportunity and share best practices.</li><li style="margin:0in 0in 2pt 0.25in">Maintain accurate reservations system information; oversee the maintenance of systems that support revenue management, including CRS, RMS, PMS, and Sales and Catering platforms.</li></ul><h2>Forecasting, Budgeting, and Performance Management</h2><ul><li style="margin:0in 0in 2pt 0.25in">Build and maintain accurate short- and long-term forecasts, including weekly forecasts, 30-60-90 day forecasts, in-month updates, and full-year outlooks.</li><li style="margin:0in 0in 2pt 0.25in">Develop room revenue forecasts using macro and microeconomic variables, local demand generators, and unconstrained demand analysis to determine optimal business mix.</li><li style="margin:0in 0in 2pt 0.25in">Lead the annual budgeting and pricing process; prepare the annual rooms revenue budget.</li><li style="margin:0in 0in 2pt 0.25in">Lead annual STR Index goal setting; monitor RevPAR index and provide weekly and monthly performance analysis.</li><li style="margin:0in 0in 2pt 0.25in">Accountable for forecast accuracy and clear communication of trends, risks, and opportunities to stakeholders.</li></ul><h2>Group, Contract, and Sales Strategy Support</h2><ul><li style="margin:0in 0in 2pt 0.25in">Oversee evaluation of all contracted opportunities (group, wholesale, corporate negotiated) in partnership with Sales, enabling speed of response while maximizing profitability.</li><li style="margin:0in 0in 2pt 0.25in">Maintain group pickup and cutoff reporting; communicate with Sales on upcoming cutoff dates, pickup pacing, and strategy adjustments.</li><li style="margin:0in 0in 2pt 0.25in">Establish and communicate sales strategy for day, week, month, and rolling 12 months, and ensure strategy changes are reflected in calendars and sales tools.</li></ul><h2>Reporting, Meetings, and Stakeholder Communication</h2><ul><li style="margin:0in 0in 2pt 0.25in">Prepare and analyze market segmentation, production, source contribution, pickup, and pace reports to support decision-making.</li><li style="margin:0in 0in 2pt 0.25in">Lead weekly revenue strategy and revenue management meetings; prepare required reporting for related meetings and forums.</li><li style="margin:0in 0in 2pt 0.25in">Prepare monthly and or quarterly presentations for ownership and senior stakeholders.</li><li style="margin:0in 0in 2pt 0.25in">Communicate brand initiatives, demand insights, and market analyses to hotel leadership and cross-functional teams.</li><li style="margin:0in 0in 2pt 0.25in">Monitor occupancy fluctuations and communicate with operational leaders to support staffing efficiency and service delivery.</li><li style="margin:0in 0in 2pt 0.25in">Review daily performance and the daily flash report for accuracy; analyze actual results versus potential and summarize key takeaways for business review meetings.</li></ul><h2>Team Leadership and Professional Standards</h2><ul><li style="margin:0in 0in 2pt 0.25in">Actively develop and coach team members, ensuring opportunities to grow revenue management and leadership skills through training, mentorship, and industry engagement.</li><li style="margin:0in 0in 2pt 0.25in">Maintain confidentiality of sensitive information and operate with strong attention to detail and follow-through.</li><li style="margin:0in 0in 2pt 0.25in">Approach all guest and colleague interactions with professionalism, courtesy, and a service-oriented mindset.</li><li style="margin:0in 0in 2pt 0.25in">Perform other duties as requested by management in support of business needs.</li></ul><h2>Digital and Distribution Support</h2><ul><li style="margin:0in 0in 2pt 0.25in">Partner with marketing and distribution stakeholders on revenue-driving initiatives such as paid search, email campaigns, and advertising programs where applicable.</li></ul><h1>Skills and Knowledge</h1><ul><li style="margin:0in 0in 2pt 0.25in">Strong analytical capability with the ability to interpret complex data from multiple sources and translate insights into clear actions.</li><li style="margin:0in 0in 2pt 0.25in">Advanced Excel skills (macros preferred), and proficiency with Microsoft Word and PowerPoint.</li><li style="margin:0in 0in 2pt 0.25in">Deep familiarity with hotel performance and market intelligence tools, including STR and platforms such as Agency360, Demand360, and OTA insight tools.</li><li style="margin:0in 0in 2pt 0.25in">Working knowledge of third-party extranet sites and distribution systems; disciplined approach to accuracy and controls.</li><li style="margin:0in 0in 2pt 0.25in">Ability to present ideas and recommendations in a concise, well-organized way, including experience with ownership presentations.</li><li style="margin:0in 0in 2pt 0.25in">Effective ability to supervise, motivate, and develop teams; strong collaboration across Sales, Marketing, Operations, and Finance.</li></ul><p style="margin:0px"> </p><p style="margin:0px"><strong>Systems Experience</strong>- <strong>candidates without prior Hyatt experience will not be considered.</strong></p><p style="margin:0px">    </p><ul style="margin-top:0in"><li style="margin:0in 0in 2pt 0.25in">Synxis CRS required.</li><li style="margin:0in 0in 2pt 0.25in">Opera PMS required.</li><li style="margin:0in 0in 2pt 0.25in">IDeaS RMS preferred.</li><li style="margin:0in 0in 2pt 0.25in">Delphi FDC and Lanyon preferred.</li><li style="margin:0in 0in 2pt 0.25in"><p style="margin:0px">Hyatt Reserve & RMT required.</p></li><li style="margin:0in 0in 2pt 0.25in">Hyatt Envision required.</li></ul>

Qualifications:
<h1>Qualification Standards</h1><ul><li style="margin:0in 0in 2pt 0.25in">Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field preferred.</li><li style="margin:0in 0in 2pt 0.25in">Minimum 4 years of revenue management experience in a hotel environment; 5 or more years of progressive experience preferred.</li><li style="margin:0in 0in 2pt 0.25in">Proven track record of delivering strong commercial results and innovative, market-leading strategies.</li><li style="margin:0in 0in 2pt 0.25in">Ability to work quickly and effectively in a high-pressure environment; excellent time management skills.</li><li style="margin:0in 0in 2pt 0.25in">Clear verbal and written communication skills, strong attention to detail, and consistent follow up.</li></ul><h1>Physical Requirements</h1><ul><li style="margin:0in 0in 2pt 0.25in">Flexible schedule and extended hours may be required, including during peak business periods.</li><li style="margin:0in 0in 2pt 0.25in">Light work: exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.</li></ul><h1>General Requirements</h1><ul><li style="margin:0in 0in 2pt 0.25in">Maintain regular attendance in compliance with property standards and scheduling needs.</li><li style="margin:0in 0in 2pt 0.25in">Maintain high standards of professional appearance and grooming, including wearing a name tag when required.</li><li style="margin:0in 0in 2pt 0.25in">Effectively listen to, understand, and clarify concerns raised by guests and colleagues.</li><li style="margin:0in 0in 2pt 0.25in">Multi-task and prioritize competing deadlines and departmental functions.</li><li style="margin:0in 0in 2pt 0.25in">Support safe and efficient hotel operations by complying with policies and procedures.</li></ul>

Hyatt Centric Delfina

Area Director of Revenue

Advertising

Analysis Skills

Auditing

Best Practices

Budgeting

Business Administration

Business Support

Catering Services

Channel Management

Coaching

Communication Skills

Competitive Analysis/Strategy

Competitive Research

Contract Analysis

Cross-Functional

Data Quality

Decision Support

Delphi

Detail Oriented

Distribution Channel

Email Campaign

Establish Priorities

Finance

Flash Reporting

Follow Through

Forecasting

Hotel Management

Inventory Management

Leadership

Market Analysis

Market Segmentation

Market Trend Analysis

Marketing

Marketing Strategy

Maya

Mentoring

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Multitasking

Online Shopping

Operational Communications

Operational Support

Organizational Skills

Partner Sales

Performance Analysis

Performance Management

Physical Demands

Presentation/Verbal Skills

Pricing

Process Improvement

Profit & Loss

Regulatory Compliance

Reporting Skills

Restaurant

Revenue Forecasting

Revenue Growth

Revenue Management

Sales

Sales Qualification

Sales Strategy

Sales Support

Sales Tools

Search Engine Marketing (SEM)

Service Delivery

Set Goals

Systems Maintenance

Team Lead/Manager

Time Management

Wholesale Industry

Writing Skills

[AW]-iCims

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