UNKNOWN

ADAPTED_NOW

Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods; + Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.

YEAR

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position: Field Service TechnicianLocation: Washington, DC POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY + Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction. + May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks. + Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA). + Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals. + Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW). + Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements. + Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools + Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. + Build working relationships with customers and develop informal communication channels with customer account at the local level + Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company. + Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules. + Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management + Maintain an appropriate parts inventory as well as parts record keeping. + Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation. + Capturing detailed customer asset information and other data required to complete any invoicing or billing activities. + May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA + May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods; + Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements. + May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects + Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority. BASIC QUALIFICATIONS + Clean Driving License required + High School Diploma or equivalent years of related experience + Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite + Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work + Excellent interpersonal skills/customer relationship skills required. + High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required. + High level of personal integrity; Support and promote teamwork and cooperative effort. + Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls. PREFERRED QUALIFICATIONS + Associates degree / certifications in a Technology Field preferred. + Previous experience in NCR or similar equipment is a plus. + Recognised qualification within the Electronics or IT Domain preferred. + EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited. Offers of employment are conditional upon passage of screening criteria applicable to the job. Salary Range: $38,900.00 - $58,300.00 Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: + Medical Insurance + Dental Insurance + Life Insurance + Vision Insurance + Short/Long Term Disability + Paid Vacation + 401k EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

NCR VOYIX

Field Service Technician - Washington, DC

Banking Operations

Banking Services

Billing

Business Continuity Planning (BCP)

Computer Maintenance

Computer Skills

Customer Relations

Customer Satisfaction

Customer Support/Service

Dental Insurance

Desktop Administration

Desktop Hardware

Documentation

Driver's License

Electricity

Electronics

Equipment Maintenance/Repair

Expense Reports

Genetics

Health Insurance

High School Diploma

Hubs

Identify Issues

Intellectual Property (IP)

Interpersonal Skills

Inventory Management

Maintenance Services

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Network Routers

Network Switching

Office Equipment

On Site Support

Performance Metrics

Peripheral Hardware

Preventative Maintenance

Problem Solving Skills

Public Transport

Record Keeping

Recruiting/Staffing Agency

Restaurant

Retail

Sales

Service Delivery

Service Level Agreement (SLA)

Statement of Work (SOW)

Team Player

Territory Management

Testing

Time Management

Vision Plan

Willing to Travel

OTHER

FEED

The AML Coordinator will be responsible for assisting the AML Compliance Officer in maintaining the AML Compliance program at all Live! properties by ensuring compliance with applicable Federal and State gaming regulations. The AML Coordinator is also responsible for understanding and complying with Title 31, Office of Foreign Asset Controls (OFAC) and Anti-Money Laundering (AML) regulations and requirements for all Live!

HOUR

Min Compensation:
USD $16.10/Hr.

Max Compensation:
USD $22.20/Hr.

Overview:
Why We Need Your Talents: The AML Coordinator will be responsible for assisting the AML Compliance Officer in maintaining the AML Compliance program at all Live! properties by ensuring compliance with applicable Federal and State gaming regulations. The AML Coordinator is also responsible for understanding and complying with Title 31, Office of Foreign Asset Controls (OFAC) and Anti-Money Laundering (AML) regulations and requirements for all Live! Casinos, and assisting with the daily AML compliance operation to include but not limited to all reporting requirements and leading the Title 31 program. In addition, the AML Coordinator is responsible for promoting positive guest relations through prompt, courteous, and efficient service. 

Responsibilities:
Where You'll Make an Impact:<ul><li style="font-family:'verdana' , 'geneva';font-size:10pt">Assist the AML Compliance Officer in overseeing, processing, and ensuring accuracy of AML and BSA related forms completed by casino staff.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Audit daily cash transactions and monetary instruments to ensure accuracy.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Oversee and ensure timely and accurate submission of BSA required document filings.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Maintain all regulated paperwork and postings.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Review casino transactions and reports for suspicious activity</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Assist the AML Compliance Officer as they investigate reported suspicious activity as related to AML.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Investigate patrons for potential money laundering risk.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Draft and summarize findings of potential money laundering for review.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Inform the Corporate AML Compliance Officer of potential non-compliance issues promptly and appropriately.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Provide any other AML support as needed.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Other duties as assigned.</li></ul>Skills to Help You Succeed:<ul><li style="font-family:'verdana' , 'geneva';font-size:10pt">Strong understanding and comprehension of all relevant BSA/Anti-Money Laundering, law and regulation, gaming audits and casino operations.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, Power Point and Access.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to promptly respond to common inquiries, complaints, or requests from various internal and external parties in a professional manner.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to write routine reports and correspondence.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to speak effectively before groups of guests or team members of the organization.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to solve practical problems and deal with stress.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to read and interpret documents such as internal controls and manuals.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to deal with a variety of concrete variables in situations where only limited standardization exists.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to maintain organization, meet deadlines, possess integrity and discretion in handling confidential information.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Ability to operate desk-top or personal computer.</li></ul>

Qualifications:
Must-Haves:<ul><li style="font-family:'verdana' , 'geneva';font-size:10pt">High school diploma or equivalency required.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Bachelor’s degree in accounting, finance or related discipline from an accredited college or four-year university, preferred.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">One (1) year experience with Bank Secrecy Act, Anti-Money Laundering regulations, in a casino environment preferred.</li><li style="font-family:'verdana' , 'geneva';font-size:10pt">1-3 years in Gaming, Banking or Auditing is preferred </li><li style="font-family:'verdana' , 'geneva';font-size:10pt">Must be able to obtain and maintain Gaming licenses as mandated by the Maryland Lottery & Gaming Control Agency and Pennsylvania Gaming Control Board.</li></ul> Physical Requirements:<ul><li>Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays.</li><li>Ability to talk and listen.</li><li>Ability to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms.</li><li>Ability to regularly sit, stand and walk, climb or balance, stoop, kneel, crouch and crawl. The team member may occasionally be required to lift and/or move up to twenty-five (25) pounds with assistance.</li><li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li><li>Ability to work in an environment where the noise is usually moderate to loud.</li></ul>

What We Offer:
Perks We Offer You<ul><li>Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:<ul><li>Free Basic Life Insurance</li><li>Free Short Term & Long-Term Disability </li><li>Generous retirement savings options</li><li>Paid Time Off </li><li>Tuition Reimbursement</li></ul></li><li>On-site Wellness center for Team Members and eligible dependents (Maryland Property only)</li><li>Training and pathways for career growth</li><li>Robust Rewards & Recognition Programs</li><li>Annual Merit Based Pay Increases </li><li>Discretionary Performance Bonuses </li><li>Discretionary Service Bonuses</li><li>Free parking</li><li>Free food and discounted meals</li><li>Live! Hotel, Food & Beverage, and Entertainment Discounts</li></ul>Life at Live!Individuals chosen to be part of the Live! Team can expect:<ul><li>To be part of an exciting experience unlike any other in the market.</li><li>To be given the power and responsibility to put service and community first.</li><li>To come together as a strong team, while valuing and celebrating our diversity.</li><li>To be given the tools, resources, and opportunity to grow in their career.</li><li>To work hard and have fun.</li><li>Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.</li><li>The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!</li><li>Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.</li><li>You will work in an environment where smoking is allowed.</li></ul>

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Field Service Technician - Washington, DC NCR VOYIX

AML Coordinator - Maryland Live! Casino and Hotel Maryland

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