Serves as the first point of contact for employee inquiries, including resetting PRISM passwords, ESS portal support, backend HRIS support, printing paystubs, answering basic garnishment questions, support for W2 or 1095C questions, processing address changes, and additional responsibilities or ad-hoc requests related to the role. Conducts benefit administrative work, to include: Manages unemployment claims for designated client accounts by responding to state agency requests, coordinating with clients and HRBPs, and preparing documentation and correspondence in support of unemployment hearings.