Assesses patient/family/caregiver baseline knowledge about diabetes as a chronic illness, diabetes management, and diabetes complications, as well as readiness to learn and provides diabetes and self-management education to patients, their families and caregivers; this includes technical training in capillary blood glucose measurement, safe injection technique, and insulin pump management. Utilizes the principles of health literacy to develop and deliver effective diabetes education to patients, their families and caregivers and provides formal education about diabetes and diabetes management to members of the health care team.