Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs* Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results* Reschedule unserved accounts within 24 hours* Participate in quality assurance processes, programs, and initiatives* Safeguards customers' privacy and other proprietary informationWhat's In It for You?* Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.* ResponsibilitiesWhat You'll Be Doing* Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don't worry, we will train you!*