Help Desk Specialist Indigo IT LLCHelp Desk SpecialistWashington, DCThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
NewInformation Systems Manager - TS/SCI w/ Poly GD Information TechnologyInformation Systems Manager - TS/SCI w/ PolyAnnapolis JunctionManager will lead the Operations/Capabilities Service Desk/Tier 1 team and will be responsible for the following: Manages approximately 100 team members to include Tier 1 Phone, Live Chat Agents, Web Queue, Telephone Operators and VTC Schedulers with a strong emphasis on training. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Specialist I (Tier I Agent - Internal) Aretec Group IncHelp Desk Specialist I (Tier I Agent - Internal)Ashburn, VAEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Help Desk Technician - Tier II - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Help Desk Specialist II (Tier II- Advanced Support) Aretec Group IncHelp Desk Specialist II (Tier II- Advanced Support)Ashburn, VAAretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Sr. Information Systems Security Officer (ISSO) Power3 SolutionsSr. Information Systems Security Officer (ISSO)Laurel, MarylandWe provide fresh alternatives to ordinary, mainstream consulting firms through small, highly skilled, and hand-picked teams that can meet clients' needs in any industry. Experience is to include at least two (2) of the following areas: knowledge of current security tools, hardware/software security implementation; communication protocols; and encryption techniques/tools.
Information Systems Security Manager - Intermediate RividiumInformation Systems Security Manager - IntermediateSpringfield, VirginiaResponsibilites and abilities for this position shall include, but not limited to: Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) security goals and objectives and reduce overall organizational risk. Requirements for this position shall include: Associate’s degree or higher from an accredited college or university (Prefer an accredited Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree, or a degree in a Mathematics or Engineering field.).
Linux Systems Admin L1 Jovian ConceptsLinux Systems Admin L1Annapolis Junction, Annapolis JunctionConfigure and manage Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. In a recent employee survey, Jovian Concepts earned a 92% Overall Workplace Experience Score and 100% of employees agreed that they would highly recommend working at Jovian Concepts to others.
Linux Systems Admin L2 Jovian ConceptsLinux Systems Admin L2Annapolis Junction, Annapolis JunctionConfigure and manage Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Information Systems Security Officer | ISSO1 | TS/SCI w/ poly security clearance Power3 SolutionsInformation Systems Security Officer | ISSO1 | TS/SCI w/ poly security clearanceAnnapolis Junction, MarylandExperience is to include at least one (1) of the following areas: knowledge of current security tools, hardware/software security implementation; communication protocols; and encryption techniques/tools. Employees receive 20 days of vacation/10 holidays built into hourly rate/ 5 days of Administrative leave (currently used for snow, jury, bereavement).
NewInformation Systems Security Engineer (FORECASTED) Columbia Technology PartnersInformation Systems Security Engineer (FORECASTED)Annapolis Junction, MD$7,000–$20,000 / yearFull timeWith a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. Additional Responsibilities - ISSE Level 3: In addition to the responsibilities above, ISSE Level 3 candidates will:Serve as the primary security engineering representative on engineering teams supporting secure networking, computing, and enclave environments.
System Administrator (SF) The Kenjya-Trusant GroupSystem Administrator (SF)Annapolis JunctionWorking with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Information Systems Security Officer (ISSO) LV8D SolutionsInformation Systems Security Officer (ISSO)Chantilly, VAPrepare and review Risk Management Framework (RMF) documentation to include System Security Plans (SSPs), Authorization to Operate (ATO) packages, Risk Assessment Reports (RMR), Security Control Traceability Matrices (SCTMs), Plans of Action and Milestones (POA&M), System Assessment Plans, and Continuous Monitoring Plans . LV8D Solutions is an elite Systems Engineering and Technical Advisory (SETA) company that delivers advanced systems engineering, integration, acquisition, mission operations, network communications, and cybersecurity support to our defense and intelligence customers.
Systems Administrator 3| TS/SCI w/ poly security clearance Power3 SolutionsSystems Administrator 3| TS/SCI w/ poly security clearanceAnnapolis Junction, MarylandConfigures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. -Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Systems Administrator 2 | TS/SCI w/ poly security clearance Power3 SolutionsSystems Administrator 2 | TS/SCI w/ poly security clearanceAnnapolis Junction, MarylandConfigures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. -Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Information Systems Security Officer L1 UnisityInformation Systems Security Officer L1Annapolis Junction, MarylandCompensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. Experience is to include at least one (1) of the following areas: knowledge of current security tools, hardware/software security implementation, communication protocols, and encryption techniques/tools.