Director, Product Management- Customer Core & Identity Restrictions Capital OneDirector, Product Management- Customer Core & Identity RestrictionsMcLean, VirginiaThe CIC team is responsible for managing the enterprise system of record for over 100 million customers, including consumers, businesses and devices, enabling access to the company’s customer experiences, providing customer and business intelligence, and protecting critical customer account information at the highest level of security. CIC is a fast growing team responsible for capabilities that enable key business outcomes to help protect our customers and position the company to deliver game-changing opportunities for acquiring new customers and to deepen connections with existing customers.
Manager, Product Manager, Customer Restrictions Capital OneManager, Product Manager, Customer RestrictionsMcLean, VirginiaCurrently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. This role is crucial for transforming the data experience for all of our customer personas across Small Business Bank and will play a leading role in shaping local and partner roadmaps as we define shared capabilities that can be scaled across our line of business, and Enterprise.
AI Engineer 5 (MLX, Agentic AI, Gen AI platform Services) Capital One Financial CorpAI Engineer 5 (MLX, Agentic AI, Gen AI platform Services)McLean, VA$229,900–$262,400 / yearBasic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
Sr. Manager, AI Engineer (Gen AI Platform Services: Agentic AI, Guardrails, Evaluation) Capital One Financial CorpSr. Manager, AI Engineer (Gen AI Platform Services: Agentic AI, Guardrails, Evaluation)McLean, VA$229,900–$262,400 / yearBasic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
Business Manager - Enterprise Services Capital One Financial CorpBusiness Manager - Enterprise ServicesMcLean, VA$149,800–$171,000 / yearCurrently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field). A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.
Principal Associate, Financial Analysis - Servicing Strategy Capital OnePrincipal Associate, Financial Analysis - Servicing StrategyMcLean, VirginiaPrincipal Associate, Financial Analysis - Servicing Strategy As Capital One grows the operations, servicing teams become increasingly important to drive scale, differentiated customer experience, and efficiencies. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Manager, Process Manager - Bank Voice Servicing (Hybrid) Capital One Financial CorpManager, Process Manager - Bank Voice Servicing (Hybrid)McLean, VA$134,400–$153,300 / yearIn this role, you will lead a team focused on improving our frontlines ability to handle complex digital call types, support issue triage and readiness for large scale Retail Bank initiatives, and establish a closed loop feedback channel between operations and partner teams. This individual will solve cross-functional problems through building relationships both internally and externally (operations, product, tech) and develop effective communication strategies that identify key pain points and provide valuable insights leading to enhancements.
Risk Manager - Channels and Shared Services (Hybrid) Capital One Financial CorpRisk Manager - Channels and Shared Services (Hybrid)McLean, VA$151,900–$173,400 / yearYou exhibit outstanding influencing skills to effectively drive project / program efforts, leaning in to lead cross-functional groups to consensus, leverage a highly effective network, and effectively navigate dissension to steer partners down the "right path". Responsibilities: Work with business teams and other key stakeholders to help develop well-designed products, processes, marketing, and supporting technologies and implement risk management practices; support our business partners on risk / return trade-off decisions.
Service Consultant CarMax IncService ConsultantLaurel, MD$17.51–$18.92 / hourAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax's commitment to honesty, transparency, and exceptional service.
Senior Manager, Product Manager - Bank Fraud Servicing Capital One Financial CorpSenior Manager, Product Manager - Bank Fraud ServicingMcLean, VA$200,700–$229,100 / yearBasic Qualifications: Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. In this high-impact role, you will take full ownership of modernizing legacy fraud ecosystems, transforming complex, manual workflows into a seamless, high-velocity servicing engine that scales effortlessly across millions of banking relationships.
Service Consultant (Sign-On Bonus $2500) CarMax, Inc.Service Consultant (Sign-On Bonus $2500)Sterling, VA$14.21–$18.02 / hourAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax's commitment to honesty, transparency, and exceptional service.
Inventory Associate, Auctions Services CarMax, Inc.Inventory Associate, Auctions ServicesFrederick, MD$16–$25.60 / hourAs an Auction Services Associate, you responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle movement (both on and off-lot), asset protection, and providing exceptional service to internal and external customers. Ability to lift up to 50 lbs., work flexible schedules-including nights, weekends, and holidays-and operate in outdoor environments, including inclement weather, while wearing required CarMax apparel.
Service Operator CarMax IncService OperatorLaurel, MD$18.20–$29.30 / hourManage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.
Senior Associate, Product Management - Recoveries Agent Experiences Capital One Financial CorpSenior Associate, Product Management - Recoveries Agent ExperiencesMcLean, VA$101,100–$115,400 / yearThe Card Customer Resiliency team has embarked on an unprecedented journey to modernize our technology, elevate the voice of our most vulnerable customers, and innovate rapidly to define industry norms of what caring for customers truly means. Key Responsibilities: Drive Legacy Platform Decommissioning: Lead the product strategy, technical execution, and operational alignment to successfully sunset legacy tools and transition agents seamlessly to modern systems.
NewContact Representative (Customer Service Representative) Social Security AdministrationContact Representative (Customer Service Representative)Washington, DC$50,925–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the callers question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
AI Engineer 4 (Vision model (VLM) customization experience) Capital One Financial CorpAI Engineer 4 (Vision model (VLM) customization experience)McLean, VA$197,300–$225,100 / yearCambridge, MA: $197,300 - $225,100 for AI Engineer 4. McLean, VA: $197,300 - $225,100 for AI Engineer 4. New York, NY: $215,200 - $245,600 for AI Engineer 4. San Jose, CA: $215,200 - $245,600 for AI Engineer 4. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Basic Qualifications: Bachelor''s Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies, or a Master''s degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 2 years of experience developing AI and ML algorithms or technologies.
Manager, Project Management - Card, Customer Office Team (Hybrid) Capital One Financial CorpManager, Project Management - Card, Customer Office Team (Hybrid)McLean, VA$151,900–$173,400 / yearCustomer Communications Team Lead: As the new governance process is stood up, this role would also ensure that current updates being made to customer communications across all channels go through the right reviews and are implemented in a timely manner, collaborating with key partners and escalating roadblocks as needed. There is no defined pathway for intent owners to update their communications, which leaves a fragmented process, resulting in many communications not having an intent owner and many teams unsure how to start when they wish to revise or build a new communication.
Senior Associate Process Manager- Customer Protection- Hybrid Capital One Financial CorpSenior Associate Process Manager- Customer Protection- HybridMcLean, VA$88,800–$101,300 / yearYou will regularly integrate and influence multiple groups and be seen as a strong change agent by our business partners in supporting strategy & implementation as it supports Customer and agent experiences. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Principal Data Scientist, Customer Protection Agentic Claims Data Science Capital One Financial CorpPrincipal Data Scientist, Customer Protection Agentic Claims Data ScienceMcLean, VA$161,800–$184,600 / yearBasic Qualifications: Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 5 years of experience performing data analytics. As a Data Scientist at Capital One, you'll be part of a team that's leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives.
Principal Associate, Data Scientist - Customer Protection Debit Transaction Fraud Data Science Capital One Financial CorpPrincipal Associate, Data Scientist - Customer Protection Debit Transaction Fraud Data ScienceMcLean, VA$161,800–$184,600 / yearBasic Qualifications: Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 5 years of experience performing data analytics. As a Data Scientist at Capital One, you'll be part of a team that's leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives.