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QEH2, a mature and growing managed server provider in the Tyler, TX area, is looking for an articulate and professional Tier 1 NOC technician with opportunities for advancement. Our network operations center technicians work regularly with customers and must be able to resolve technical day to day issues.

Tier I NOC TechnicianQEH2, a mature and growing managed server provider in the Tyler, TX area, is looking for an articulate and professional Tier 1 NOC technician with opportunities for advancement. Our network operations center technicians work regularly with customers and must be able to resolve technical day to day issues. They are also responsible for monitoring customers' systems, software and networks.Essential Functions<ul><li>Tier I level troubleshooting of customer systems.</li><li>Maintain solid customer relationships by handling questions and concerns with efficiency and professionalism.</li><li>Opens, responds to, and closes trouble tickets. </li><li>Communicates via phone and email with customers and teammates.</li></ul>Required Skills and ExperienceCharacteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li style="line-height:normal">Working knowledge of Office products, anti-virus, and Windows based systems and servers.</li><li style="line-height:normal">Working knowledge of Ethernet based intranets both wired and wireless with associated interfaces to the internet.</li><li style="line-height:normal">Ability to multi-task and provide high levels of customer service in a fast paced environment.</li><li style="line-height:normal">Competent and professional written and verbal communication skills.</li><li style="line-height:normal">Willingness to work a flexible schedule.</li><li style="line-height:normal">Positive attitude toward both individual and team environments.</li><li style="line-height:normal">Ability to read and follow documents such as operating and maintenance instructions, and procedure manuals.</li><li>High School diploma or equivalent</li></ul> WORKING ENVIRONMENT <ul><li style="line-height:normal">The selected candidate will be working in a network operations center within a normal office environment as part of a NOC team. </li></ul>Job Location:Tyler, TX Position Type:Full-Time with Benefits IT related jobs - NOC, onsite support, projects, management Job Posted by ApplicantPro

QEH2 Business Intelligence

Tier I NOC Technician TX

Antivirus

Communication Skills

Customer Relations

Customer Support/Service

Develop and Maintain Customers

Ethernet

Identify Issues

Information Technology & Information Systems

Microsoft Windows Operating System

Multitasking

Network Operations Center

On Site Support

Presentation/Verbal Skills

Resolve Customer Issues

Systems Administration/Management

Trouble Tickets

Wireless Communications

Writing Skills

Talent Acquisition

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