UNKNOWN

FEED

Network Engineer is a highly technical role responsible for designing, implementing, securing, and troubleshooting the organization's network infrastructure across datacenters, offices, and cloud environments. Plan, design, document, and implement LAN, WAN, WLAN, VPN, and security systems including switches, routers, firewalls, NAC, and cloud connectivity.

<b>Description</b><br/><br/>The <strong>Sr. Network Engineer</strong> is a highly technical role responsible for designing, implementing, securing, and troubleshooting the organization's network infrastructure across datacenters, offices, and cloud environments. This individual will pair deep networking expertise with strong customer service skills, ensuring systems are stable, secure, and optimized to meet business needs. <br/><b>Essential Functions</b><br/><br/> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <br/><ul><li> Plan, design, document, and implement LAN, WAN, WLAN, VPN, and security systems including switches, routers, firewalls, NAC, and cloud connectivity. </li><li> Troubleshoot complex network issues using logs, packet captures, and monitoring tools; drive issues to root cause resolution instead of temporary fixes. </li><li> Act as a senior escalation point for complex network problems while maintaining a professional, customer-focused approach. </li><li> Partner with vendors, ISPs, and carriers to resolve connectivity and performance issues. </li><li> Contribute to security posture by auditing firewall rules, reviewing NAC/ISE policies, and hardening configurations. </li><li> Mentor junior team members in troubleshooting methodology and best practices. </li></ul><b>Qualifications</b><br/><ul><li> BS in Computer Science, Engineering, or related field. </li><li> 5+ years hands-on experience with enterprise networking (Cisco, Palo Alto, Meraki, or equivalent). </li><li> Strong knowledge of TCP/IP, routing protocols (BGP, OSPF, EIGRP), VLANs, QoS, DNS, DHCP, SNMP, IPsec, SSL VPN. </li><li> Experience with firewall configuration, NAC/ISE, IDS/IPS, and VPN administration. </li><li> Experience with AWS/Azure connectivity (Direct Connect, ExpressRoute, VPN gateways). </li><li> Demonstrated ability to perform deep analysis using tools such as Wireshark, SolarWinds, DataDog, or ThousandEyes. </li><li> Excellent organizational and project management skills with ability to work on multiple tasks and follow through to completion. </li><li> Strong written and verbal communication; proven ability to engage with end users, business leaders, and vendors with professionalism and empathy. </li><li> Ability to create and write clear, complete documentation of systems and procedures. </li><li> Self-motivated and able to work independently or with a team. </li></ul><b>Customer Service & Professionalism</b><br/><ul><li> Provide excellent customer service when engaging with associates and business partners, translating technical findings into clear business impacts. </li><li> Take ownership of issues from report through resolution, ensuring stakeholders are informed and satisfied with outcomes. </li><li> Balance technical precision with patience and approachability when assisting non-technical staff. </li></ul><b>Supervisory Responsibility</b><br/><br/> This position has no direct supervisory responsibilities but may provide mentorship to junior staff. <br/><b>Work Environment and Physical Demands</b><br/><br/> This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and videoconferencing equipment. <br/><b>Position Type/Expected Hours of Work</b><br/><br/> This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business. <br/><b>Travel</b><br/><br/> This position requires up to 10% travel. <br/><br/><strong>EEO Statement</strong><br/><br/> ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. <br/><br/><b> California Privacy Notice </b><br/><br/> As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our <b>Employee Privacy Notice</b> . <br/><br/>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

American Credit Acceptance Careers

Sr. Network Engineer

Amazon Web Services (AWS)

Analysis Skills

BGP Routing Protocol

Best Practices

Cloud Computing

Computer Science

Customer Relations

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Documentation

EIGRP (Enhanced IGRP)

Firewall Administration

Firewalls

Follow Through

IPsec (IP Security)

Identify Issues

Internet Service Providers

Intrusion Detection Systems

Intrusion Prevention Systems

Mentoring

Microsoft Windows Azure

Multitasking

Network Administration/Management

Network Architecture/Engineering

Network Operations Center

Network Support

Open Shortest Path First Protocol (OSPF)

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Project/Program Management

QoS (Quality of Service)

SNMP (Simple Network Management Protocol)

SSL-TLS (Secure Socket Layer - Transport Layer Security)

Security Auditing

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

VLAN (Virtual Local Area Network)

VPN (Virtual Private Network)

Willing to Travel

Wireshark (Ethereal)

Writing Skills

IRecruitee

FULL_TIME

Identify gaps in support documentation and recommend improvements that help teams and clients work more effectively.• Provide mentorship, guidance, and technical feedback to Support Engineers while helping identify training opportunities based on escalation trends.• As a Support Engineer II, you’ll play an important role in helping school districts maximize the value of Frontline’s solutions through advanced technical support, complex data integrations, and client-focused problem solving.

YEAR

<p><b>Description</b></p><div><b>Support Engineer II</b></div><div><b>Location</b></div><div>Remote, USA</div><div><b>How You’ll Contribute to Our Mission</b></div><div>At Frontline Education, our vision is clear: every school thriving, every community stronger. Our mission is to transform how schools work, so every educator and student succeeds.</div><div>As a Support Engineer II, you’ll play an important role in helping school districts maximize the value of Frontline’s solutions through advanced technical support, complex data integrations, and client-focused problem solving. You’ll partner closely with clients and internal teams to resolve sophisticated technical issues, improve system functionality, and deliver reliable, scalable solutions that support better outcomes for educators and administrators.</div><div>This role is ideal for someone who enjoys combining technical expertise with collaboration, curiosity, and a strong commitment to customer success.</div><div><b>How You’ll Drive Success</b></div><div>• Consult with clients to understand data integration needs, evaluate system capabilities, and design solutions aligned to client requirements and operational goals.</div><div>• Manage advanced technical escalations related to integrations between Frontline solutions and external systems.</div><div>• Configure and support complex customizations, including:<br/>• Submission handlers<br/>• Web services<br/>• FTP server custom imports<br/>• Single sign-on (SSO) configurations<br/>• Reporting enhancements</div><div>• Support smaller-scale customizations, including workflow adjustments, approval configurations, and graphical updates.</div><div>• Create and modify customized reports to support client-specific business needs.</div><div>• Use SQL Server to extract, analyze, and manipulate district data not accessible through front-end solutions.</div><div>• Adjust and optimize existing data queries to meet evolving client requirements.</div><div>• Make code and configuration updates that support integrations with external systems and improve data flow reliability.</div><div>• Investigate and resolve issues involving data synchronization and integrations across Frontline products.</div><div>• Update data within impacted solutions and customize scripts to bridge systems effectively.</div><div>• Evaluate, validate, and test solutions to ensure system integrity, performance, and long-term stability.</div><div>• Analyze trends and recurring issues to proactively identify opportunities for prevention and process improvement.</div><div>• Manage a high volume of technical requests and projects while maintaining quality and responsiveness.</div><div>• Partner with Development and Product teams by documenting, vetting, prioritizing, and escalating bugs or defects through JIRA and related processes.</div><div>• Identify opportunities for Professional Services engagement and route billable work appropriately.</div><div>• Maintain accurate ticket categorization and documentation practices.</div><div>• Support positive client experiences by following up on escalations or negative feedback with empathy, accountability, and solution-oriented communication.</div><div>• Contribute to internal and external knowledge-sharing resources, including technical documentation and knowledge base content.</div><div>• Identify gaps in support documentation and recommend improvements that help teams and clients work more effectively.</div><div>• Provide mentorship, guidance, and technical feedback to Support Engineers while helping identify training opportunities based on escalation trends.</div><div>• Assist live support queues during peak periods and contribute to team-wide operational success.</div><div>• Support clients during Frontline’s regular support hours, with occasional weekend support required for urgent client needs.</div><div><b>What You Bring to Help Us Grow</b></div><div>• Bachelor’s degree in a related field.</div><div>• Minimum of three years of experience manipulating and managing data through SQL Server or comparable experience.</div><div>• Strong SQL proficiency, including querying and writing functions.</div><div>• Experience working with LDAP, SFTP, and XML data technologies; experience with MapForce or XMLSpy is a plus.</div><div>• Experience supporting custom VB-based reports and SQL reporting solutions.</div><div>• Strong Excel proficiency.</div><div>• Understanding of basic programming concepts and system integrations.</div><div>• Experience in Education or EdTech environments is a plus.</div><div>• Exposure to database administration concepts is a bonus.</div><div>• Experience with project management or process improvement methodologies such as Six Sigma is helpful.</div><div><b>What You’ll Need to Thrive</b></div><div>• Strong analytical thinking and problem-solving skills with attention to detail.</div><div>• Ability to manage multiple priorities and projects in a fast-paced environment.</div><div>• Comfort working independently while collaborating effectively across teams.</div><div>• A proactive, adaptable mindset with a willingness to continuously learn new technologies and tools.</div><div>• Strong communication skills, including the ability to explain technical concepts clearly to a variety of audiences.</div><div>• A collaborative approach that reflects Frontline’s values of Own It, Be Better Together, and Obsess Over Customer Success.</div><div>• Curiosity about how emerging technologies, automation, and AI-enabled workflows can improve support experiences, operational efficiency, and client outcomes.</div><div><b>Our Mission, Our People, Our Purpose</b></div><div>At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.</div><div>As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.</div><div><b>How We Support Growth, Balance, and Well-Being</b></div><div>• Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.<br/>• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.<br/>• Volunteer Time Off: Paid time to give back and support causes that matter to you.<br/>• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.<br/>• Our Philosophy: We believe time away from work helps you bring your best self to it.</div><div><b>Continuous Learning and Growth</b></div><div>• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.<br/>• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.<br/>• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.<br/>• Tuition Reimbursement: Invest in formal education to advance your skills and career.<br/>• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.</div><div><b>Health, Happiness, and Purpose</b></div><div>• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.<br/>• Employee Assistance Program (EAP): Confidential support for you and your family’s needs.<br/>• Comprehensive Benefits: Health and financial benefits that support your happiness and future.<br/>• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.</div><div><b>Compensation & Benefits</b></div><div>The full base compensation range for this position is $70,000-76,000. </div><div>Frontline offers a competitive compensation package that includes base salary, bonus opportunities, 401(k) matching, and comprehensive health and wellness benefits.</div><div>Additional benefits include:<br/>• Personalized PTO<br/>• Tuition reimbursement for eligible coursework<br/>• Career development opportunities<br/>• Employee-focused wellness resources<br/>• A collaborative, mission-driven culture focused on meaningful impact</div><div><b>Inclusion, Belonging & Equal Opportunity</b></div><div>Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.</div><div>Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.</div><div><b>Interview Process & Data Privacy</b></div><div>As part of our interview process, Frontline uses video conferencing tools that may include photo capture and automated transcription features to support the hiring process. Any recordings, screenshots, or transcripts are used solely for recruitment and hiring purposes, stored securely, and only accessible to authorized hiring team members.</div><div>Candidates may request accommodations or opt out of transcription features by notifying their recruiter in advance. Frontline processes candidate information in accordance with applicable privacy and data protection laws.</div><div>Our Privacy Policy: Your privacy is important to us. Click <a href="https://url.us.m.mimecastprotect.com/s/XkmLCjRN1LhgZ57Xf1tYImLvvY?domain=frontlineeducation.com/" rel="nofollow noopener noreferrer" style="margin:0px;padding:0px" target="_blank">here</a> to read our general Privacy Statement and click <a href="https://www.frontlineeducation.com/frontline-education-applicant-privacy-notice/" rel="nofollow noopener noreferrer" style="margin:0px;padding:0px" target="_blank">here</a> to read our Applicant Privacy Statement. </div>

NOC Jobs in Shelby, NC

Resume Resources

Get noticed by top employers!

NOC Jobs in Shelby, NC

Sr. Network Engineer American Credit Acceptance Careers

Support Engineer II Frontline Education

Resume Resources