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Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The NOC Shift Supervisor coordinates shift staffing, task assignments, and handoffs to ensure 24x7 coverage, documents events thoroughly, and drives continuous improvement in NOC processes, tools, and reporting.

YEAR

Position OverviewThe NOC Shift Supervisor oversees a shift of Network Operations Center personnel responsible for monitoring and supporting enterprise networks and services. The role directs real-time incident detection, triage, and escalation to maintain infrastructure availability and performance across production, development, and test environments. The NOC Shift Supervisor coordinates shift staffing, task assignments, and handoffs to ensure 24x7 coverage, documents events thoroughly, and drives continuous improvement in NOC processes, tools, and reporting.Key Responsibilities<ul><li>Lead an assigned NOC shift, reinforcing standardized procedures for monitoring, incident handling, and escalation to maintain high service availability.</li><li>Supervise NOC analysts during the shift, including staffing, task assignment, oversight of monitoring activities, and quality of documentation.</li><li>Coordinate real-time incident detection, triage, and escalation for network and infrastructure events, establishing and managing bridge calls focused on rapid service restoration.</li><li>Collaborate with service desk, security, engineering, and operations teams to resolve complex issues and communicate timely status updates to stakeholders.</li><li>Maintain clear and accurate documentation of incidents, changes, and shift activities, including comprehensive handoff notes for subsequent shifts and updates to runbooks and dashboards.</li><li>Track and report operational metrics on incident volume, response and resolution performance, and SLA outcomes, using trends to refine incident-management processes.</li><li>Contribute to post-incident reviews, knowledge-base updates, and development of troubleshooting guides and standard operating procedures to prevent recurrence of major incidents.</li><li>Support continuous improvement of NOC tooling, monitoring coverage, and workflows to enhance fault detection, performance visibility, and incident response.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Information Technology, Business Administration, Management, or a related field, or equivalent relevant work experience.</li><li>4-7 years of experience in service delivery management, network operations, NOC, or similar IT operations roles with demonstrated leadership responsibilities.</li><li>Strong understanding of service-delivery and incident-management principles, including root-cause analysis, corrective actions, and use of IT service-management tools (such as ITIL-aligned platforms and ticketing systems).</li><li>Demonstrated problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple incidents and tasks effectively in a 24x7 operations environment.</li><li>Proven leadership, attention to detail, and organizational skills, with the ability to work both independently and as part of a team and to facilitate meetings and bridge calls.</li><li>Proficiency in developing and maintaining operational documentation and an understanding of data-security and operational best practices.</li><li>Ability to obtain and maintain a Public Trust investigation and U.S. citizenship as required for this remote federal IT position.</li></ul>Preferred Qualifications<ul><li>Background supporting enterprise or carrier-grade network infrastructures and large-scale monitoring environments.</li><li>Certifications in service management or networking disciplines such as ITIL Foundation or vendor networking certifications.</li><li>Experience with fault and performance monitoring and reporting tools and with Manager-of-Managers (MoM) style monitoring platforms.</li><li>Experience contributing to SLA and KPI reporting for executive or CIO-level reviews.</li></ul>Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$94,100 - 132,500EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

ASM Research, An Accenture Federal Services Company

NOC Shift Supervisor

Administrative Skills

Analysis Skills

Best Practices

Business Administration

Business Operations

Continuous Improvement

Contract Requirements

Corrective Action

Customer Support/Service

Delivery Management

Detail Oriented

Documentation

Environmental Monitoring

High Availability

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Incident Management

Incident Response

Information Systems/Technology IS/IT Administration

Information/Data Security (InfoSec)

Interpersonal Skills

Knowledge Base

Leadership

Lift/Move 50 Pounds

Machine Tool

Metrics

Network Administration/Management

Network Operations Center

Network Support

Operations Planning

Organizational Skills

Performance Analysis

Performance Metrics

Physical Demands

Problem Solving Skills

Process Improvement

Quality Monitoring

Root Cause Analysis

Security Clearance

Service Delivery

Service Level Agreement (SLA)

Standard Operating Procedures (SOP)

Telephone Skills

Test Plan/Schedule

Time Management

United States Citizen

User Documentation

Willing to Travel

Hire Recruits

This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives. Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.

The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company's program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives.Key Responsibilities<ul><li>Lead Network Operations Center activities and services</li><li>Manage NOC processes, workflows, and operational procedures</li><li>Coordinate with multiple IT teams and service providers</li><li>Monitor network infrastructure and system performance</li><li>Ensure adherence to SLAs and performance standards</li><li>Implement continuous improvement initiatives</li><li>Provide technical leadership and escalation management</li><li>Report NOC performance metrics to senior management</li></ul>Required Qualifications<ul><li>Bachelor's degree in IT, Business Administration, or Management</li><li>8+ years in service delivery management or NOC operations</li><li>Minimum 3 years in a leadership or supervisory position</li><li>Deep understanding of service delivery principles and operations</li><li>Strong analytical, problem-solving, and communication skills</li><li>Proficiency with ITSM platforms and network monitoring tools</li><li>Demonstrated leadership, organizational, and facilitation skills</li><li>Experience with federal IT operations and compliance</li></ul>Job Specific Skills<ul><li>Network Operations Center Management</li><li>Service Delivery Leadership & Operations</li><li>Network Performance Monitoring & Analysis</li><li>Team Leadership & Coordination</li><li>ITIL Processes & Service Management</li></ul>Preferred Skills<ul><li>ITIL Foundation certification</li><li>ServiceNow or similar ITSM platform expertise</li><li>Network monitoring tools (SolarWinds, Splunk, etc.)</li><li>Federal IT environment and compliance knowledge</li><li>Multi-site operations coordination</li></ul>Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$94,100 - 154,500EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

NOC Lead

Communication Skills

Customer Satisfaction

Environmental Compliance

Information Technology & Information Systems

Maintain Compliance

Network Monitoring

Network Performance/Analysis

Operations Management

Operations Processes

Process Management

ServiceNow

Splunk

Team Lead/Manager

Technical Leadership

Technical Support

FULL_TIME

OTHER

Independently studies, researches, and provides deep knowledge of network specialty domains such as firewalls, VOIP, datacenter technologies, load balancers, cloud networking, wireless, packet analysis, networking tools (DNAC, PRTG, ISE, etc.), low voltage design, MPLS, network security, or route/switch and is a subject matter expert on one or more of these technologies. • Independently owns a major or multiple concurrent minor network infrastructure projects from concept to completion including requirements gathering, delegation of tasks to peers, implementation, reporting to senior leadership, turn up, testing, and hand off of the technology solution to the business.

Azure Network EngineerThe Azure Network Engineer is responsible for designing, implementing, and supporting scalable, secure network and cloud infrastructure solutions across hybrid environments. This role brings deep technical expertise, industry knowledge, and best practices to deliver reliable and cost-effective infrastructure that supports business growth and hosted/SaaS platforms.This position works closely with internal teams, vendors, and industry partners to stay current with emerging technologies and continuously improve infrastructure capabilities. The engineer serves as a subject matter expert for Azure networking, cloud hosting, and cybersecurity, ensuring solutions are aligned with organizational standards and security frameworks.The role owns, plans, executes, and documents multiple concurrent technical initiatives, including cloud migrations, infrastructure modernization, and network optimization efforts. Responsibilities include maintaining high availability of hosted environments, supporting incident response, and driving improvements in performance, scalability, and security.• Maintains a broad understanding of the function of multiple technology fields including applications, server infrastructure, database, and web and how they interoperate with the network infrastructure • Independently studies, researches, and provides deep knowledge of network specialty domains such as firewalls, VOIP, datacenter technologies, load balancers, cloud networking, wireless, packet analysis, networking tools (DNAC, PRTG, ISE, etc.), low voltage design, MPLS, network security, or route/switch and is a subject matter expert on one or more of these technologies • Independently evaluates existing network infrastructure systems to identify failed security compliance, licensing gaps, cost overruns, and/or technology failures and defines a remediation plan • Independently collaborates with vendors on new technology offerings to evaluate, test, and integrate those offerings into the network infrastructure • Independently trains peers on new technology solutions and facilitates the handover of those solutions from architecture to operations and acts as final escalation point for specialty technology that has been architected • Independently owns a major or multiple concurrent minor network infrastructure projects from concept to completion including requirements gathering, delegation of tasks to peers, implementation, reporting to senior leadership, turn up, testing, and hand off of the technology solution to the business • Independently troubleshoots, resolves, and seeks root cause analysis of issues, major incidents, and outages • Independently processes routine requests for network services, access, and documentation • Configures, maintains, and operates routers, switches, firewalls, wireless access points, load balancers, VOIP equipment, and monitoring toolsKey Responsibilities<ul><li>Design, Manage and support Azure cloud infrastructure, networking, Network Security Groups, and hosted environments</li><li>Design, manage site to site IPSec Tunnels, Virtual network gateways.</li></ul>QualificationsRequired:<ul><li>US based, must pass CJIS checks.</li></ul>Salary: $85,000 - $100,000/year.<img alt=" " height="1" src="https://ars2.equest.com/?response_id=d973689f43261a835025703230a2bcdf&view" width="1"/>

Executive Information Services, Inc.

Azure Network Engineer

Business Growth

Business Support

Cloud Computing

Cloud-Based Hosting

Emerging Technology

Firewalls

IPsec (IP Security)

Internet Security

Interoperability

Licensing Compliance

Load Balancing

Low Voltage (LV)

MPLS (Multi-Protocol Label Switching)

Microsoft Windows Azure

Network Architecture/Engineering

Network Routers

Network Routing

Network Security

Network Switching

Network Systems

Performance Management

Requirements Management

Security Compliance

Software as a Service (SaaS)

Team Player

Technical Writing

VoIP (Voice over IP)

Wireless Communications

equestftpin

CONTRACTOR

Design and improve network architecture (LAN/WAN/Wireless). Ensure networks are secure, reliable, and high-performing.

Role Summary Design, manage, and support enterprise network systems. Ensure networks are secure, reliable, and high-performing. Key Responsibilities Design and improve network architecture (LAN/WAN/Wireless) Configure and manage routers, switches, and firewalls Monitor network performance and troubleshoot issues Provide Level 2 technical support and resolve tickets Work on multiple projects as a technical expert or lead Maintain documentation and follow internal processes Support change management and incident response activities Participate in on-call and emergency support when required Required Skills Network design and troubleshooting Routers, switches, firewalls Routing protocols: OSPF, BGP Strong analytical and problem-solving skills Good communication and documentation skills Ability to work independently and in teams Preferred Skills Palo Alto firewalls (SonicWall migration experience is a plus) Cisco (Nexus, ACI) F5 Big-IP Data center networking experience Industry certifications (Cisco, Palo Alto, etc.)

NOC Jobs in Tallahassee, FL

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NOC Jobs in Tallahassee, FL

NOC Shift Supervisor ASM Research, An Accenture Federal Services Company

NOC Lead ASM Research, An Accenture Federal Services Company

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