OTHER

FEED

UNKNOWN

About the Traumatic Brain Injury Service Coordinator RoleWe are seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the Upper Cumberland area counties: Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Roane, Smith, Van Buren, Warren, and White. As the voice of brain injury, Brain Injury Association of America improves the quality of life of people affected by brain injury across their lifespan through advancing prevention, awareness, research, treatment, education, and advocacy.

YEAR

<h3><strong>About Our Brain Injury Mission</strong></h3><p>As the voice of brain injury, <strong>Brain Injury Association of America</strong> improves the quality of life of people affected by brain injury across their lifespan through advancing prevention, awareness, research, treatment, education, and advocacy.</p><br/><div><div><strong>About the Traumatic Brain Injury Service Coordinator Role</strong></div><p>We are seeking a compassionate and detail-oriented <strong>Service Coordinator</strong> to support individuals affected by traumatic brain injury (TBI) across the <strong>Upper Cumberland area counties:</strong> Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Roane, Smith, Van Buren, Warren, and White. In this role, you will serve as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support.</p><p>This position combines direct service coordination with outreach, education, and community partnership development. You will play a key role in helping individuals navigate complex systems, access services, and feel supported throughout their journey.</p><p>This is a <strong>full-time, remote position;</strong><strong>candidates must reside in Tennessee, with a strong preference for Middle Tennessee.</strong> This role is grant-funded for three years.</p><br/><div><div><strong>What You'll Do as a Service Coordinator</strong></div><p>You will provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region.</p><ul><li>Respond to inquiries and provide personalized resource guidance</li><li>Maintain and update resource databases and referral networks</li><li>Support outreach initiatives, educational efforts, and community partnerships</li><li>Assist with support groups, reporting, and program development</li><li>Help individuals access services, benefits, and supports</li></ul><br/><div><h3><strong>Qualifications</strong></h3><p>The ideal candidate has a background in social services, healthcare, or a related field and is passionate about supporting individuals with disabilities. You are an excellent communicator who can build trust, listen actively, and handle sensitive information with professionalism.</p><p>You should be comfortable working independently in a remote environment while managing multiple priorities. A bachelor's degree and Certified Brain Injury Specialist (CBIS) certification (or eligibility) are preferred.</p><br/><div><h3><strong>Compensation & Benefits</strong></h3><ul><li><strong>$40,000–$46,000 annually</strong> (commensurate with experience)</li><li>Health, dental, vision, and life insurance</li><li>Long-term disability and group accidental death coverage</li><li>Paid time off (PTO)</li><li>Health Savings Account (HSA)</li><li>401(k) with company match</li></ul><br/><div><div><strong>Apply for the Service Coordinator Role Today</strong></div><p>If you're ready to make a meaningful impact and help improve lives across Tennessee, apply today.</p></div></div></div></div></div>

Brain Injury Association of America

Traumatic Brain Injury Service Coordinator

Alliance/Partner Management

Communication Skills

Community Development

Community and Social Services

Detail Oriented

Healthcare

Life Insurance

Multitasking

Neurotrauma (Traumatic Brain Injury)

Organizational Skills

Social Work

Vision Plan

Talent Acquisition

FULL_TIME

HOUR

Reporting to the Care Services Director, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS.

<div style="text-align:center"><i>The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at </i><a href="http://www.als.org/" rel="nofollow noopener noreferrer" target="_blank" title="http://www.als.org/"><i>www.als.org</i></a></div><div><br/><strong>POSITION SUMMARY:</strong><br/>Reporting to the Care Services Director, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. This position facilitates education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers. <br/><br/><br/><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong><ul><li>Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals. </li><li>Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups. Refers to Care Services Manager for complex case-expertise area. </li><li>Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. </li><li>Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families. </li><li>Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies. </li><li>Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group. </li><li>Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database. </li><li>Ensure quarterly contact/engagement with those living with ALS and/or their caregivers. </li><li>Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub. </li><li>Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association. </li><li>Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. </li><li>Perform other related duties as assigned by management.</li></ul><p><br/><strong>SUPERVISORY RESPONSIBILITIES  </strong></p><ul><li>This job has no supervisory responsibilities. </li></ul><p><br/><strong>QUALIFICATIONS:</strong></p><ul><li>Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required. </li><li>Minimum of 3 years related professional experience including direct care and/or case management experience. </li><li>Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred. </li><li>Knowledge of clinical and ethical regulations.</li><li>Must have and maintain a valid drivers’ license. </li><li>Ability to work nights and/or some weekends (as required).</li><li>Experience with volunteer management preferred. </li><li>Strong computer skills and proficiency with Microsoft Office products</li><li>Good understanding of databases, such as Salesforce. </li><li>Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough</li><li>follow-up. </li><li>Skilled communicator, with superior interpersonal, verbal and written skills. </li><li>Able to handle confidential information and maintain high confidentiality.</li><li>Experience with home health and hospice is a plus </li></ul><br/><strong>PAY TRANSPARENCY: </strong><br/>The ALS Association’s pay range for this position is $22.51 - $27.99 per hour.</div><p><em>The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets.<strong> The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. </strong>Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.</em></p><p><em>The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.</em></p><p><em>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</em></p><p><em>The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</em></p><p><em>The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.</em></p><p>Powered by JazzHR</p>

Non-Profit Jobs in Lancaster, TN

Resume Resources

Get noticed by top employers!

Non-Profit Jobs in Lancaster, TN

Traumatic Brain Injury Service Coordinator Brain Injury Association of America

Coordinator, Care Services The ALS Association

Resume Resources