Conduct day to day operation of the hotel Human Resources department including but not limited to: creating a positive environment focusing on associate recognition, greet and communicate effectively in a timely fashion with internal and external guests including associates, assisting with Crescent and Hilton brand training to foster the message of the culture and goals, coordination of company and union benefits and enrollment process, assisting in the management of recruitment, hiring, training and development, respond to inquiries regarding policies, procedures, programs and escalating associate concerns and issues as necessary. Ability to effectively deal with associates and external guests, some of whom will require high levels of patience, confidentiality, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information.