Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open minded and nonjudgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative and resourceful. The Case Manager supports improved clinical outcomes by coordinating services, addressing barriers to care, enhancing access to resources, and promoting an exceptional patient experience while optimizing healthcare utilization across the continuum of care.