Serves as preliminary contact for AHN patients by: Greeting patients via telephone in a pleasant and professional manner, Prioritizing patient inquiries, Ensuring that accurate demographic and payor information is correctly reflected in the billing system, Maintaining positive customer service attitude when dealing with the public and AHN personnel, Working effectively as a team member by offering support and/or ideas to enable the group to reach group goals. GENERAL OVERVIEW: This job consists of working in high-volume, fast paced call center environment in which nurse assists all callers- such as referring physicians, patients, caregivers, families, and the community with coordination of patient services through clinical triage and scheduling.