2.Provides customer service, patient-centered care through telephone and face-to-face communications to assess changes in condition using established protocols and medical consultation about action plans as needed; responds to calls from patients, pharmacies, homecare agencies and family members; collaborates with community agencies and members of the interdisciplinary team, office staff, and other Triage Nurses. 20-87a, (a) The practice of nursing by a registered nurse is defined as the process of diagnosing human responses to actual or potential health problems, providing supportive and restorative care, health counseling and teaching, case finding and referral, collaborating in the implementation of the total health care regimen, and executing the medical regimen under the direction of a licensed physician, dentist, or advanced practice registered nurse.