The Assistant Managing Director will own the short-to mid-term (1–3 year) technical and functional roadmap for ServiceNow, custom applications and other SaaS platforms providing services to TTU System Administration, ensure strong alignment with institutional priorities and the TTUS Values Culture, and deliver scalable, high-performing technology solutions and exceptional customer service to stakeholders system-wide. Reporting to the Assistant CIO – Senior Managing Director of Enterprise Application Systems (EAS) within the Office of Information Technology, the Assistant Managing Director provides strategic and operational leadership for the Rapid Application Development and ServiceNow Admin Teams within the Texas Tech University System.