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Performs medical front desk duties to include greeting patients professionally both in person and on the phone, appointment scheduling, insurance verification, taking messages, sorting incoming faxes, processing mail, typing, filing, and photocopying. Current opportunities include Orthopedics, Cardiology, Urology, Cancer Clinic, Pain Managements, Women’s Health, ENT, General Surgery and Primary Care.

Description About This OpportunityAll Office Assistant positions are hired through our float Pool, allowing you to train, shadow, and support departments with current needs. This provides valuable experience and exposure across multiple areas.Following this initial period, you will be placed into a permanent clinic based on your strengths, preferences, and organizational needs. Current opportunities include Orthopedics, Cardiology, Urology, Cancer Clinic, Pain Managements, Women’s Health, ENT, General Surgery and Primary Care.Summary:Office Assistants serve as the first point of contact for patients and ensuring efficient clinic operations. Key responsibilities include greeting patients, scheduling appointments, and verifying patient insurance information. The ideal candidate will have a high school diploma, outstanding customer service skills, and be computer proficient.Responsibilities:<ul><li>Performs medical front desk duties to include greeting patients professionally both in person and on the phone, appointment scheduling, insurance verification, taking messages, sorting incoming faxes, processing mail, typing, filing, and photocopying</li><li> Provide exceptional professional and courteous service to all internal and external customers</li><li> Assist in maintaining the daily operation of the clinic</li><li> Works with little supervision with ability to use critical thinking skills and utilize own judgment in making decisions</li><li>Must be organized, have time management skills, excellent attention to detail, and able to multitask effectively</li><li>Complete other duties as assigned</li></ul>Requirements:<ul><li> High School Diploma</li><li>Minimum of one year of customer service, general or medical office experience or completion of a medical office program</li></ul>Work Schedule: MULTIPLE SHIFTS AVAILABLEWork Type:Full Time

In 1999, two historic Catholic charities became one, forming CHRISTUS Health and creating a unique purpose in the modern health care market - to take better care of people. To extend the healing ministry of Jesus Christ, the mission that the Sisters of Charity Health Care system and Incarnate Word Health system shared for more than a century, is now also the mission of CHRISTUS Health. Ranked among the top 10 Catholic health systems in the United States by size, the CHRISTUS Health system includes more than 40 hospitals and facilities in seven U.S. states, Chile and six states in Mexico, with assets of more than $4.6 billion. Whether seeking care in Alexandria Louisiana, or Coahuila, Mexico, patients discover that the healing spirit is alive at CHRISTUS Health.

CHRISTUS Health

Office Assistant

CMS required MSPQ, HOPD Consent to Treat, Patient Financial Responsibility, Patient Rights, HIPAA, SB71 Questionnaire, HOPD billing notification, OON where applicable, NSA information sheet & Surprise Billing Notification, Notice of Privacy Practices, GFE). In addition, MOS associates responsibilities include some and/or all of the following; scheduling clinic appointments, check in/out process, answering incoming phone calls, reminder phone calls, taking and/directing messages to appropriate staff.

Description Summary:While utilizing AIDET framework of communication, the MOS associates facilitates a welcome and easy access to the clinic. MOS associates are responsible for establishing an encounter for any patient who meets the guidelines for the clinician group. MOS associates ensure that all data entry is accurate including demographic and financial information for each account. MOS associates have numerous procedural requirements including data elements, insurance verification, and collections for all patient portions including prior balances. MOS associates are responsible for the successful financial outcome of all patient accounts. MOS associates are responsible for ensuring the Christus St. Vincent Medical Group (CSVMG) maintains compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics). MOS associates communicate directly with patients and families, physicians, nurses, insurance companies and third-party payers. In addition, MOS associates responsibilities include some and/or all of the following; scheduling clinic appointments, check in/out process, answering incoming phone calls, reminder phone calls, taking and/directing messages to appropriate staff. Provide clerical support, scanning documents, sorting the clinics fax inbox, and daily working the Missing Reg Items WQ. This position requires professional appearance, good communication and effective organizational skills. MOS associate representatives require dependability, flexibility, and teamwork. MOS associates may provide valuable support and cover staffing shortages in other clinics. Floating to other clinics promote teamwork and collaboration among the clinician group.Responsibilities:<ul><li>To financially secure the visit, the MOS associate verifies insurance eligibility, and ensures the necessary authorizations and referrals are in place for the services rendered.</li><li>Collects copay due and the estimated patient portion based on benefits and contractual reimbursement as well as prior balances.</li><li>Performs financial assessment for appropriate program assistance</li><li>Communicates the purpose of and obtains patient/legal guardian signatures on all necessary clinic and hospital documents (for HOPD).</li><li>Ensuring compliance with State and Federal regulations, informing and obtaining patient signatures on required forms. CMS required MSPQ, HOPD Consent to Treat, Patient Financial Responsibility, Patient Rights, HIPAA, SB71 Questionnaire, HOPD billing notification, OON where applicable, NSA information sheet & Surprise Billing Notification, Notice of Privacy Practices, GFE)</li><li>Represents the Christus St Vincent Medical Group in a professional, courteous manner at ALL times.</li><li>Required to assist the hospital in the event of an internal or external disaster.</li><li>Supports the flexible needs of the department to accommodate patient volume in all areas of the clinic. This may require assignment to another clinic, and shift change.</li><li>Supports the department in achieving established performance targets.</li><li>Completes required associate training as needed and as mandated (annual Healthstreams).</li><li>Maintains the team discipline of following all elements of established standard processes.</li><li>Coordinates, communicates, and assists in monitoring work flow and work tasks necessary to manage fluctuating volumes.</li><li>Provides feedback to the team to help identify educational needs, and mediation needs by reporting IPOs (issues, problems, and opportunities).</li><li>Demonstrates competence to perform assigned responsibilities is a manner that meets the population-specific and developmental needs of the members served by the department.</li><li>Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, and age-specific and other developmental needs of each member served.</li><li>Takes personal responsibility to comply with CSV company policies, procedures and standards as promulgated by state and federal agencies, the clinician group, and other regulatory entities.</li><li>Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.</li><li>Serves as a point of primary contact for patient complaints/customer issues.</li><li>Performs other duties as assigned.</li></ul>Requirements:Education:<ul><li>High School graduate</li></ul>Experience:<ul><li>One to three years of general or medical office experience or completion of a medical office program within the last two years. One to two years of health insurance experience is preferred.</li><li>Comfortable using a computer, basic typewriting and computer skills (data entry or word processing)</li><li>Experience with excel, email and online insurance verification</li><li>Self-motivated and self-directed</li><li>Must be dependable</li><li>Have strong organizational skills</li><li>Have excellent customer service skills</li><li>Have strong problem-solving skills</li><li>Knowledge of health insurance and managed care concepts and requirements.</li></ul>Certifications, Registrations, or Licenses:<ul><li>N/A</li></ul>Work Schedule: MULTIPLE SHIFTS AVAILABLEWork Type: Full Time

Office Assistant - Pain Mgmt Chronic

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Office AssistantCHRISTUS Health

Office Assistant - Pain Mgmt ChronicCHRISTUS Health

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