FULL_TIME

FEED

UNKNOWN

Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, performing compliance audits and notices to clients, identification of sales opportunities, and upholding IOA core values. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Manager – Employee Benefits</b> </p></div><div><p><b>Work Mode: </b>Remote with some occasional travel (Florida Only)<b>| Location/Supporting: </b>Tampa, FL<b> | </b><b>Experience:</b> Level-Funded and Self-Funded Plans / Bilingual preferred (Spanish/ English)<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, performing compliance audits and notices to clients, identification of sales opportunities, and upholding IOA core values. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Client Management</b>: Manage book of business, meeting performance requirements and ensuring no liability. </p></li></ul></div><div><ul><li><p><b>Client Service</b>: Deliver outstanding service, anticipate needs, and respond quickly. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Lead the account team with a strong work ethic and positive attitude. </p></li></ul></div><div><ul><li><p><b>Daily Activities</b>: Direct daily activities of Account Coordinators, assign tasks, and monitor execution. </p></li></ul></div><div><ul><li><p><b>Business Growth</b>: Identify and act on sales opportunities to grow IOA business. </p></li></ul></div><div><ul><li><p><b>New Business Setup</b>: Manage new business setup, including data gathering and client file creation. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Manage renewals, verify client data, liaise with clients and carriers, and conduct meetings. </p></li></ul></div><div><ul><li><p><b>Client Relationships</b>: Build and improve client relationships, seek feedback, and implement improvements. </p></li></ul></div><div><ul><li><p><b>Intermediary Role</b>: Advocate for clients and carriers for beneficial outcomes. </p></li></ul></div><div><ul><li><p><b>Value-Added Solutions</b>: Identify and implement value-added solutions for clients. </p></li></ul></div><div><ul><li><p><b>Data Management</b>: Compile, analyze, and report client plan performance data, maintain data accuracy. </p></li></ul></div><div><ul><li><p><b>Carrier Relationships</b>: Develop and maintain positive carrier relationships. </p></li></ul></div><div><ul><li><p><b>Professional Development</b>: Support team training, promote a positive work environment, and seek improvement. </p></li></ul></div><div><ul><li><p><b>Communication</b>: Maintain transparent communication with Producers and team members. </p></li></ul></div><div><ul><li><p><b>Compliance</b>: Ensure adherence to company policies and industry standards. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values</b>: Demonstrate integrity and leadership, championing IOA core values. </p></li></ul></div></div><div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5+ years of industry experience </p></li></ul></div><div><ul><li><p>Required active licensing </p></li></ul></div><div><ul><li><p>Exceptional customer service and communication skills </p></li></ul></div><div><ul><li><p>Strong organizational, delegation, and decision-making skills </p></li></ul></div><div><ul><li><p>High accuracy in handling large work volumes </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 90K-110K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Senior Account Manager- Employee Benefits (Remote)

Aged Care

Analysis Skills

Auditing

Business Growth

Childcare

Communication Skills

Compensation and Benefits

Corporate Policies

Customer Relations

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Data Collection

Data Entry

Data Management

Data Quality

Diversity

English Language

Health Insurance

Industry Standards

Leadership

Licensing

Maintain Compliance

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multilingual

Organizational Skills

Performance Analysis

Sales

Sales Management

Service Delivery

Spanish Language

Team Lead/Manager

Willing to Travel

Work From Home

Jobvite Talemetry Organic Easy Apply

OTHER

Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels. Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.

Overview:
<p style="margin:0px">The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills.   Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team.  Serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales. This position requires a high level of comfort in building rapport through customer and team interactions.   </p>

Responsibilities:
<ul><li>Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience </li><li>Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively <strong>G</strong>reeting, <strong>R</strong>e-engaging, <strong>E</strong>ducating, <strong>A</strong>dding on and <strong>T</strong>hanking each customer. </li><li>Understanding your role in sales growth and how you contribute and impact store profitability</li><li>Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience </li><li>Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket </li><li>Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal</li><li>Leads by example, supports, and holds team accountable to all company policies and procedures</li><li>Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc. </li><li>Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels</li><li>Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit</li><li>Perform other duties as needed</li></ul>

Qualifications:
<ul><li>High School Diploma or GED; college preferred</li><li>Minimum 1 year management experience in a retail or service industry preferred</li><li>Strong communications skills and customer selling experience required</li><li>Energetic, people and results oriented, competitive with a drive to succeed</li><li>Valid Driver license</li><li>Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee </li><li>Ability to effectively communicate both written and verbally</li><li>Ability to work weekends, holidays, and evenings</li><li>Ability to read and interpret company directives, handbook, and manuals</li><li>Ability to work a flexible schedule to meet the business needs of the store</li><li>Ability to work independently as well as part of a team</li><li>Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product</li><li>Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags</li><li>Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers</li><li>Must be able to frequently communicate with the customers in person, electronically, and telephonically</li><li>Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor </li><li>Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately</li></ul>

Kirkland's is more than a leading retailer of home decor and gifts. At Kirkland's, our unique products create the backdrop for memorable life events, like a family dinner, a child's first birthday, a 20th wedding anniversary, or just a cozy evening indoors.  </p>  <p>  <strong>WE'RE DIFFERENT THAN YOUR AVERAGE HOME DECOR RETAILER.</strong>  Walk through a Kirkland's store and you'll see; our products aren't displayed on row after row of cold, metal shelves. Together with our store associates, we create inspirational environments that delight the senses, spark memories, and inspire creativity.  </p> <p>  <strong>WE BELIEVE THAT GREAT STYLE CAN COME AT A GREAT PRICE.</strong>  In 1966, Kirkland's was co-founded by Carl Kirkland in Jackson, TN, with a single belief in mind: great style can come at a great price always.  </p> <p>  <strong>WE'RE IMMERSED IN THE COMMUNITIES WHERE WE LIVE AND WORK.</strong>  We believe in providing customers with everything they need to create inspirational living spaces, but we also believe in living inspirational lives. We honor this commitment through long-standing partnerships with local and national community-oriented organizations.  We're strongly rooted in Tennessee and Jackson is still home to a Sales Support and Distribution Center. Our headquarters is located in Brentwood, TN within the Maryland Farms business community. At all levels of the organization, team members use their talents to help create engaging backdrops for customers' everyday lives, whether it's through merchandising, marketing, planning, accounting, and much more. Everyone plays an important role even our interns! Explore career opportunities at Kirkland's to start the next chapter of your career.  </p>  

Kirkland's, Inc.

* Sales Leader - Kirkland's Home - Part Time

Cargo/Freight

Customer Training

Customer/Consumer Behavior

Driver's License

Establish Priorities

High School Diploma

Interpersonal Skills

Interpret Regulations

Inventory Levels

Lift/Move 50 Pounds

Loyalty Programs

Mobile Devices

Operations Planning

Operations Processes

People Management

Point of Sale (POS) Systems

Presentation/Verbal Skills

Pricing

Profit & Loss

Promotional Programs

Retail

Retail Management

Revenue Growth

Team Player

[AW]-iCims

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Senior Account Manager- Employee Benefits (Remote)Insurance Office of America

* Sales Leader - Kirkland's Home - Part TimeKirkland's, Inc.

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