Minimum Qualifications, Knowledge, Skills, and Work Environment: Education and Experience: The combination of education and professional experience must exceed 8 years:o In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing operational or financial analysis programs o In a technical role: Requires 8 years of operations or finance experience engaged in developing and delivering operational or financial analysis programso A bachelor's degree in a program related to the functional area can count for 3 of the eight-year requirement An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement o In the industry: 3-5 years of Hospitality, F&B and/or Retail experience Specialized Skillset/Competencies/Traits:o Requires strong knowledge of Microsoft Excel and other reporting tools (i.e. PowerBI) and business acumen to understand financial modeling (NPV, IRR, cost/benefit, trend and variance analysis) o Requires ability to build and maintain strong relationships across departments and with external partners including Joint Ventures, sub-tenants, landlords and vendorso Requires experience interpreting and commenting on contractual agreementso Advanced business acumen and also has the strategic mindset required to understand the long-term implications of financial analysis decisions and to advance the organization's goalso Demonstrated history of anticipating the needs of the business and complex stakeholderso Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalso Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results Location/Travel:o This position may be based at our North America Support Center in Bethesda, Maryland, or East Rutherford, New Jersey, or at one of our airport locations o This position requires up to 25% travel. Purpose: The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks and returns of potentially new business opportunities, to identify and develop sales and cost savings, and to determine where there can be efficiency gains in Operations.